Anthony J. Gloston

**** ***** ** ~ Houston, TX **026 ~ 337-***-**** ~ ac7vqz@r.postjobfree.com

OBJECTIVE: To obtain a position which will allow me to utilize and employ my Information Technology and Business Administration skills, abilities and experiences. EXPERIENCE:

Career Highlights: Information Technology Expert with over 18 years of experience in the United States Marine Corps and private business sector in support of Department of Defense (DOD) activities. Demonstrated expertise includes HW/SW setup, technical support, computer systems security/safety and training. Proficient at installing, configuring and troubleshooting local area networks. Business Admin expertise includes Human Resources, office management, creative problem solving and solid communication skills. 08/2018 – 09/2018 IT Specialist/Project Management GDIT – Obsidian, Houston, TX 77061 (Department of Homeland Security – TSA); (HOU) Houston Hobby Airport & Off-Site Locations: (BPT) Southeast Texas Regional Airport – Beaumont, TX & EEO Office

Maintain the local IT / communications infrastructure

Respond to IT support issues and document via ticketing system (REMEDY)

Monitor IT policies and procedures and perform functions as the technical resource coordinator

IT Project Coordinator

IT Optimization Lead

Provide immediate support for field executives and other onsite senior staff

Perform preventative maintenance of IT assets to assisting OIT staff with data calls, special projects, and other local field support for OIT programs and projects

Travel to spoke airports to resolve IT issues

Available after hours on occasion to address emergency or Government approved project requirements and accepted by the Contractor

Maintain superior customer satisfaction by meeting contractual obligations and addressing customer issues in a professional and timely manner

Set goals to continuously improve customer satisfaction

Review open incidents on Remedy daily and follow up on all service calls to ensure Service Level Agreement (SLA) is met

Provide training and assistance to the customer

Keep track of all assets (physical inventory and IMAC)

Keep and use a Calendar/Task (To DO) List

Start with a pre-project planning meeting when coordinating projects

Manage and provide oversight on the following devices: o Printer setup and printer networking issues

o IT equipment approval process with Field Relations Manager o Email account issues

o Cell phone and wireless oversight

o All network wiring

o Specialized staff IT or website training

o Network Management

o IT Security

Anthony J. Gloston email: ac7vqz@r.postjobfree.com PH: 337-***-**** P.2 09/2014 – 08/2018 Service Desk Analyst/Remote Desktop Support/Project Management GDIT - CSRA/CSC, Bossier City, La 71111 (Department of Homeland Security – TSA)

Switch Refresh Team – Traveled abroad (US Airport locations) to upgrade and reconfigure Cisco Switches for the TSA Network

Level 1.5 Service Desk Technician

Support and resolve computing requests (hardware/software) remotely via telephone and/or remote tools (RDP, MSRA, PSEXEC, SCCM, etc

Record and track incidents and escalate as needed

Log all calls and offer triage services on first contact via Remedy Ticketing System

Assists customers in resolving technical problems

Provide guidance regarding software and hardware problems

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met

Log calls and offer triage services on first contact

Log and track inquiries using a problem management database

Maintain history records and related problem documentation

Report incidents and manage problems through resolution

Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately

02/2013-09/2014 Self Employed – Computer Repair/Consultant

Troubleshoot computer problems (hardware and software)

Upgrade computers operating systems to Windows 7 or Windows 8

Install requested software

Configure printers/scanners

Teach classes on maintenance and up-keep of computers 09/2007-01/2013 IT Specialist/Helpdesk Lead/S-6/IMO/System Administrator/Project Management Honeywell Technical Solutions, Inc., Alexandria, VA 22314, (Over Seas Duty Baghdad, Iraq & Kuwait)

Trained new Helpdesk Technicians

Personally supported over 400 users as Stand-Alone Helpdesk Tech for 6 months.

Facilitated the technical training of new IT manager

Coordinated new sites set-up which includes Fiber Termination, Switch Configuration and Installation, etc.

Served as IMO for Three Network (CENTCOM, MMCS and MND-B)

Imaged Laptops and Desktops

Ran STAT and BAT Scan to remove vulnerabilities

Installed and configure local and network printer

Installed and terminate CAT-5 cable

Set-up Mailboxes and created PST’s in Microsoft Outlook

Provided phone and computer support for users

Performed systems analysis, network support and LAN/WAN as it relates to information management and missions.

04/2007-07/2007 Desktop Technician/Helpdesk/Project Management ManTech Defense System Group, Chantilly, VA 20151, (Over Seas Duty Baghdad, Iraq)

Repaired and configured faulty hardware/software

Installed and configured local and network printers

Configured and maintained Microsoft Office Outlook

Installed and terminated CAT-5 and Fiber Optic Cable for network

Upgraded Anti-Virus on Stand Alone Computers

Transferred files between Domains

Accessed trouble calls concerning Hardware and Network problems

Imaged Laptops and Desktops

Anthony J. Gloston email: ac7vqz@r.postjobfree.com PH: 337-***-**** P.3 02/2007-04/2007 Desktop Analyst

Kellogg, Brown and Root Services, Inc., Houston, TX 77571, (Over Seas Duty Al Assad, Iraq)

Configured switches for canopy/satellite connections

Configured, installed, mapped and repaired printers for network

Set-up Symantec Ghost server for the back-up and re-imaging of computers

Installed CAT-5 and Fiber Optic Cable for network

Terminated CAT-5 and Fiber Optic Cable

Submitted GSAF requests for new e-mail accounts

Installed telephones for local network

Updated and maintained databases

01/2006-02/2007 Computer Technician/Counselor

Self-Employed, Houston, TX 77071

Formatted and Upgraded Laptops, Desktops and Personal Computers

Installed and configured hardware/software

Set-up and configured printers

Set-up home networks through Switches and Routers

Troubleshot computer peripheral problems

Provided instructions on weekly maintenance of computers and printers

Provided telephone support to customers/clients

07/2004-12/2005 ADPE Technician/Project Management ITT Industries, Colorado Springs, Co 80916 (Over Seas Duty – Kabul, Afghanistan)

Formatted Laptops, Desktops and Personal Computers

Downloaded and upgraded software

Troubleshot and diagnosed computer problems

Repaired and configured faulty hardware/software

Configured and maintained Microsoft Office Outlook

Assisted Network and System Administrators in DHCP Server

Assigned IP Addresses

Added computers to NIPR, SIPR and CENTRIX Domains

Installed and configured local and network printers

Assigned to Help Desk Lead and Executive Help Desk

Gave presentations on NIPR, SIPR and CENTRIX to military personnel 11/2003-03/2004 Security Specialist

Global Professional Solutions, Alexandria, VA 22315

Processed and updated Standard Form 86 and Security Information form

Verified clearance levels through DSS

Processed reinstatements and employment terminations through DISCO Form 562

Prepared security reports

Interviewed and screened potential employees

05/2003-10/2003 Server Support/LSA/Project Management Global Professional Solutions, Alexandria, VA 22315 (Over Seas Duty – Baghdad, Iraq & Doha, Qatar)

Imaged, installed and configured over 500 NIPRNET, SIPRNET, SCI and STONEGHOST workstations

Maintained and upgraded workstations

Terminated Fiber Optic and CAT-5 cable

Gave presentation on NIPR, SIPR, SCI and STONEGHOST to military personnel

Worked with COMSEC personnel in the SCIF

Logged in daily reports of COMSEC material

Anthony J. Gloston email: ac7vqz@r.postjobfree.com PH: 337-***-**** P.4 04/2001-05/2003 Computer Systems Analyst

Global Professional Solutions, Alexandria, VA 22315 (State Department – Washington, D.C.)

Installed, integrated and configured network infrastructures for local area network

Troubleshot and repaired local area network problems

Conducted and maintained system backups to include network security 05/1996-05/2004 Computer Specialist

United States Marine Corps (Reserves)

Installed and configured HW/SW on personal computers and Notebooks

Provided technical support and troubleshot computers for various problems

Trained end users in software and operating systems and database set-up, Maintenance and upgrades

Diagnosed PC problems and repaired faulty hardware

Provided support on-site and telephonically

EDUCATION: Northwestern State University, Natchitoches, La Associate’s Degree – May 2018

Business Administration (Major)

Computer Information Systems (Minor)

PROFESSIONAL TRAINING:

Academy of Computer Education, Washington, DC

A+ Operation System(s)

Network+

A+ Core Hardware

Security +

COMPUTER

SKILLS: Windows 10, Windows 8, Windows 7, Microsoft Office 2016, Altiris (Symantec Management Console), Remedy Ticketing System, Active Directory, MS Exchange, Mobile Device Support (Blackberry, IPhone, IPad), Cisco VPN Client, Cisco VOIP support, Microsoft Office Communicator 2007, Skype for Business, PUTTY, SolarWinds, SCCM, PSEXEC, RDP, MSRA, iPhones, iPads, Blackberry, MS Access, PowerPoint, Norton Ghost, Bart PE, STAT Scanner, BAT Scanner, NIPRNET, SIPRNET, SCI, STONEGHOST, CENTRIX, CISCO, UNIX, LINUX

MEMBERSHIPS:

OMEGA PSI PHI Fraternity, Inc.

Big Brothers/Big Sisters

References: Marcus Spears – 832-***-****

Additional references available upon request.

Contact this candidate