Administrative Assistant Customer Service

Trish Costanzo

Howell, NJ ***** 732-***-**** *****.*********@*****.***

Areas of Expertise

Executive Support

Office Administration

Data & Records Management

Customer & Family Relations

Government & Vendor Relations

Purchasing & Procurement

Expense Reports

Event Coordination

Staff Supervision

CPR Certified

Software Proficiencies: Type 55 WPM, with working knowledge of Microsoft Office

Word: Document & report creation

Excel: Roster/table creation

PowerPoint: Creating engaging slide show formats

Outlook: Managing/scheduling multiple calendars

Bilingual Communication: Fluent English/Italian: Able to read write & translate language to language

Professional Employment:

Corporate Access Service Representative: Hackensack Meridian Health: Wall, NJ 08/2018 – 10/2018

Registered and admitted each account in hospital registration system following all departmental procedures to ensure compliance with state and federal regulations.

Obtained and determined the coordination of benefits and accurately input into computer software system following industry standards and departmental procedure.

Supported the accuracy of a patient’s lifetime clinical record and financial data to ensure timely and successful reimbursement

Scheduled exam appointments for five hospital systems

Recreation Assistant: Hackensack: Meridian Subacute Rehab: Wall, NJ 07/2015 - 01/2018

Public relations by promoting and publishing activity calendar and social events

Provided a program of activities that fulfilled basic psychological, social and spiritual needs by ensuring activities are available to all patients including entertainment, communication, exercise, orientation etc. Design specific programs and calendar for dementia residents.

Provided considerate respectful care focused upon the residents' individual needs.

Observe resident attendance, mood, behavior, and degree of involvement

Environmental Services Aide: Hackensack Meridian Subacute Rehab: Wall, NJ 05/2011 - 7/2015

Clarified facility policies regarding staff cleaning schedules to new residents and their families.

Educated residents regarding the cleaning /sanitizing rooms and furnishings in assigned work areas.

Comforted residents regarding facility adjustment and care concerns while delivering & replacing linens.

Entered activities and resident progress, evaluated, documenting, reporting, resident behavior.

Secretary to Director/ Teacher's Assistant: Head Start Acelero: Neptune City, NJ 06/2010-02/2011

Supported accounting operations by reconciling statements, paying bills, worked with vendors, administrative duties

Compiled and organized weekly attendance reports for the Board of Education

Maintained and reviewed hundreds of children's binders for yearly records audit.

Filled in where needed for State mandated teacher/child ratio

Principal Admin. Associate to Chief of Construction: NYC Dept. of Buildings: SI, NY 03/2002 - 6/2003

Served as the liaison between the Emergency Response Team and Borough Offices

Ensured staff adhered to customer service guidelines as set forth by the Department

Coordinated collection and preparation of operating reports, such as time-and-attendance records, terminations, budget expenditures, and statistical records of performance data.

Administrative Assistant President’s Office: Hachette Filipacchi Magazines: NY, NY 10/2000 - 12/2001

Processed expense reports and invoices reflecting proper adherence to center budget codes

Managed President’s calendar for appointments, conferences and coordinated travel arrangements

Typed confidential and sensitive documents, correspondences for executive meetings and sensitive projects

Administration Assistant to V.P. of N.E Region: Time Warner Telecom: NY, NY 09/1999 - 8/2000

Prepared organizational charts, monthly commission statements, and various reports

Processed invoices, expense reports, purchase authorizations /requisitions for offices supplies, etc.

Maintained executive calendar using Outlook to arrange meetings and conferences

Supervised postal operations and maintained department files and library

Secretary to Director / Curator: New York Zoological Society: Brooklyn, NY 02/1993 - 8/1999

Performed annual budgets, T&E reports, employee records, payroll and veterinary medical reports

Handled all purchasing /receiving for office and Animal Department including proper merchandise payment authorization and refer vouchers to accounting

Monitored and maintained operation of administrative office equipment, scheduled personnel for inoculations, record daily temperatures for all exhibits.

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