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Customer Service Executive Assistant

Hayward, California, United States
December 04, 2018

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**** ***** ******, ***. *,

Alameda, CA 94501

h) 510/522-9129

c) 510/504-9001

Objective A career position where my 20 plus years of knowledge and experience of Profit/ Non-Profit/Government Agencies, Start-ups, healthcare, business administration, human resources, office management/training/supervision, payroll/accounting, customer service, purchasing, shipping/receiving and title insurance can be fully utilized.

Summary of Qualifications:

Payroll, AP/AP, personnel and benefits administration, customer service, reception

Executive Assistant to CEO/CFO/VP's and Director, prepared/maintained CEO and Director schedule/calendar, travel arrangements

Implementation of office management procedures, purchasing office equipment, supplies, mail, shipping and receiving

Update and maintain database, design flyers, newsletters, bulk mailings

Reorganization and maintenance of existing filing and billing systems, implementation of bookkeeping systems, inventory management, preparation of legal documents, contracts and tax forms, banking

Prepared written training manuals (expense/travel policies and procedures, telecommunication equipment), due diligence packages and perspectives

Conducted oral training seminars/presentations to community based organizations for fund raising, monitored $100,000 budgets, prepared federal reports, bids, proposals and end of month sales reports

Trade show, on and off-site event planning (BOD meetings, workshops etc.), team building activities

Staff recruiting, training, and supervision

Comprehension of escrow, sales and refinancing, from openings to closings.

Education/Technical Skills

Laney College, Oakland, CA – Business Administration/Psychology Major - 1974

Computer Learning Center, Oakland CA - Computer Operations Major - 1986

Heald Business College, Oakland CA - Business Administration/Accounting Major - 1978

Experienced in Windows 2000, Outlook Express, Microsoft Office 2000, Word, Excel, Quick Books, File Maker, Photoshop and PageMaker, KRONOS, Ascend, Catertrex, OnBoard, Staffing Programs: ANSOS, Clairvia

Professional History

2004 - 2018 Alta Bates Summit Medical Center Program Assistant /Administrative

2002 - 2004 Entrepreneur, Oakland, CA Professional Contractor

2000 - 2002 PocketThis, Inc., Oakland, CA Office Manager

1999 - 2001 Perinatal Network, Berkeley, CA Special Ed. Admin/Program Coordinator

1994 - 1999 Entrepreneur, Oakland, CA Professional Consultant\Contractor

1991 - 1994 Fidelity National Title, Walnut Creek, CA Escrow Assistant

1987 - 1991 Chicago Title Company, San Francisco, CA Escrow Technician

1982 - 1987 Law Offices of Kim Clark, San Francisco, CA Office Manager

1977 - 1982 CBS Specialty Stores, Emeryville, CA Personnel Administration Coordinator



Christopher Foley

Nova Scotia, Canada

Marilyn M. Harrison, RN, CIC

Infection Control Coordinator, Quality Outcomes

Kaiser -Oakland


Ashleigh Nguyen

Director of Human Resources

PocketThis, Inc.


Edith Brown

Executive Director

Perinatal Network of Alameda/Contra Costa


Kevin Thompson

Sr. Escrow Officer/Assistant VP

Chicago Title Company


Contact this candidate