Customer Service Executive Assistant
Resume:
RESUME OF MICHYL D. CARLISLE
Alameda, CA 94501
h) 510/522-9129
c) 510/504-9001
Objective A career position where my 20 plus years of knowledge and experience of Profit/ Non-Profit/Government Agencies, Start-ups, healthcare, business administration, human resources, office management/training/supervision, payroll/accounting, customer service, purchasing, shipping/receiving and title insurance can be fully utilized.
Summary of Qualifications:
Payroll, AP/AP, personnel and benefits administration, customer service, reception
Executive Assistant to CEO/CFO/VP's and Director, prepared/maintained CEO and Director schedule/calendar, travel arrangements
Implementation of office management procedures, purchasing office equipment, supplies, mail, shipping and receiving
Update and maintain database, design flyers, newsletters, bulk mailings
Reorganization and maintenance of existing filing and billing systems, implementation of bookkeeping systems, inventory management, preparation of legal documents, contracts and tax forms, banking
Prepared written training manuals (expense/travel policies and procedures, telecommunication equipment), due diligence packages and perspectives
Conducted oral training seminars/presentations to community based organizations for fund raising, monitored $100,000 budgets, prepared federal reports, bids, proposals and end of month sales reports
Trade show, on and off-site event planning (BOD meetings, workshops etc.), team building activities
Staff recruiting, training, and supervision
Comprehension of escrow, sales and refinancing, from openings to closings.
Education/Technical Skills
Laney College, Oakland, CA – Business Administration/Psychology Major - 1974
Computer Learning Center, Oakland CA - Computer Operations Major - 1986
Heald Business College, Oakland CA - Business Administration/Accounting Major - 1978
Experienced in Windows 2000, Outlook Express, Microsoft Office 2000, Word, Excel, Quick Books, File Maker, Photoshop and PageMaker, KRONOS, Ascend, Catertrex, OnBoard, Staffing Programs: ANSOS, Clairvia
Professional History
2004 - 2018 Alta Bates Summit Medical Center Program Assistant /Administrative
2002 - 2004 Entrepreneur, Oakland, CA Professional Contractor
2000 - 2002 PocketThis, Inc., Oakland, CA Office Manager
1999 - 2001 Perinatal Network, Berkeley, CA Special Ed. Admin/Program Coordinator
1994 - 1999 Entrepreneur, Oakland, CA Professional Consultant\Contractor
1991 - 1994 Fidelity National Title, Walnut Creek, CA Escrow Assistant
1987 - 1991 Chicago Title Company, San Francisco, CA Escrow Technician
1982 - 1987 Law Offices of Kim Clark, San Francisco, CA Office Manager
1977 - 1982 CBS Specialty Stores, Emeryville, CA Personnel Administration Coordinator
RESUME OF MICHYL D. CARLISLE
PROFESSIONAL REFERENCES
Christopher Foley
Nova Scotia, Canada
Marilyn M. Harrison, RN, CIC
Infection Control Coordinator, Quality Outcomes
Kaiser -Oakland
Ashleigh Nguyen
Director of Human Resources
PocketThis, Inc.
Edith Brown
Executive Director
Perinatal Network of Alameda/Contra Costa
Kevin Thompson
Sr. Escrow Officer/Assistant VP
Chicago Title Company
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