Customer Service Sales Representative

ABDULLAH ABIR

***-*** ******* ****** ****, Toronto, ON M5A 2H5 C: 647-***-**** E: ****.*****@*****.*** CUSTOMER SERVICE/ADMINISTRATIVE PROFESSIONAL

Self Motivated~Punctual~Dependable~Continuous Learner

● Over 2 years of customer service/administrative experience in call centres, production houses and retail settings

● Excellent retention skills; able to communicate information about products, plans and services

● Able to research and resolve customer services issues in a prompt manner

● Excellent verbal and written communication and interpersonal skills

● Quick learner with strong analysis, problem solving, judgement and investigative and listening skills

● Creative administrative skills with strong event planning and coordination skills

● Able to work under pressure and meet deadlines

● Ability to work well independently and a dependable team player who easily assumes responsibility and can work with minimum supervision

● Proficient in Microsoft applications – MS Word, Excel, Powerpoint, Photoshop, Video Editing, WordPress, Internet research

● Fluent in English and Bengali

● Able to adapt to meet business hours

PROFESSIONAL EXPERIENCE

Waiter/Server Vivoli Italian Restaurant 11/2016-11/2017

● Welcomed customers as they arrived and asked for seating preferences

● Took food and beverage orders and communicated with the kitchen staff

● Delivered orders to the table in a timely manner

● Ensured quantity, quality and accuracy of order

Senior Executive Officer/Owner,Candle Event & Wedding Management, Bangladesh 2010-2015

● Organized events according to the clients need

● Discussed specific requirements and expectations concerning the event with clients

● Managed and developed a strategic plan of action to ensure that the cost of the event remains under the predetermined budget.

Call Centre Representative,Snap Security, Bangladesh 2014

● Used provided reports to make 100-150 outbound calls using a friendly and professional approach

● Offered the highest level of customer service while providing customers and dealers with information regarding new products, discounts, services for security systems

● Provided timely resolution to customer inquiries, including concerns and/or issues to ensure customer satisfaction

● Completed statistical reports for management and met daily sales targets on a consistent basis

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Cashier/Sales Representative Excellency Fashion House, Bangladesh 2013

● Greeted all customers entering store in a friendly manner and assist customers with inquiries about products

● Processed all Point of Sale (POS) transactions accurately and efficiently

● Operated cash register and processed cash, debit and credit transactions, returns and exchanges

● Resolved customer complaints by listening to their needs and providing solutions

● Completed self stocking of products for display in a manner to attract sales

● Promoted new products, sales and upcoming events; kept up to date on new products

● Maintained cleanliness and organization in checkout areas at all times OTHER PROFESSIONAL EXPERIENCE

Assistant Director,Cactus, Bangladesh 2011-2014

Freelancer,Staff India, Bangladesh 2014

Online Editor,NahidRains Pictures, Bangladesh 2013 EDUCATION

Digital Visual Effects, Centennial College,Toronto, Canada 2018 Arts and Design Foundation, Centennial College,Toronto, Canada 2016 Bachelor of Science Courses,Daffodil International University, Bangladesh 2010-2013 High School Diploma,The Sylhet Khajanchibari International School & College, Bangladesh 2010

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