Data Center Manager
Resume:
SANTOS A. CARDENAS
Houston, Texas 77038
ac7vhx@r.postjobfree.com www.linkedin.com/in/santoscardenas
SUMMARY
An analytical and results-driven information technology professional with extensive expertise in data center operations, field services, technology infrastructure, hardware/software maintenance, LAN/WLAN/WAN design and setup, disaster recovery planning, security access, project management, technical support, and IT change management. Oversees vendor selection/coordination and staff training/development. Interfacing with clients to evaluate requirements. Excels at administering data centers, including overseeing facility build-outs, updating floor plans, managing rack/power installations, and directing daily operations. Proven aptitude for resolving issues and maximizing uptime.
TECHNICAL SKILLS
WLAN/WAN/LAN; Microsoft Office Suite, Sharepoint, Citrix; JACE (BMS)Building Monitoring Systems; Summation; Concordance; Ringtail; CMF; VPN; OnCue; TrialMax; Sanction; TrialDirector
EXPERIENCE
MCMAHON STEEL SUPPLY, Houston, Texas
Operations Analyst, 2018-Present
Reconcile physical inventory with ERP database and sales spreadsheets.
Evaluate current ERP environment and implement procedures to insure reporting compliance.
Asses inventory procedures and streamline inventory process.
WINDSTREAM COMMUNICATIONS, Houston, Texas
Field Operations Manager, 2016-2017
Directed day-to-day tasks of field service technicians.
Scheduled technicians to perform customer premise equipment installations.
Dispatched technicians on trouble tickets for break/fix of company and customer premise devices.
Maintained callout schedule.
Implemented backup processes and schedules for switch systems, COs, and fiber huts.
Scheduled vendors for preventive maintenance of facilities, equipment, and premises.
Coordinated training and mentored technicians on new processes and applications.
Met with customers to evaluate technical requirements.
Conducted quality site inspections and customer installations.
Evaluated operating costs and budget for staff, training, projects, and technical equipment.
Data Center Manager, 2012-2016
Oversaw day-to-day data center and facility operations.
Scheduled vendors to complete build-out of data center.
Conducted interviews of potential technicians as well as trained/mentored staff on industry standard procedures to maintain facility and environment.
Formulated and implemented data center disaster recovery plan.
Developed, documented, and implemented IT change management process.
Maintained and updated floor plans for data center.
Directed installation and placement of power as required for support of new rack installation within data center.
Researched and implemented relevant monitoring software for hardware/software to maintain optimum uptime of devices and applications within data center.
Researched and ordered necessary working equipment and supplies for data center.
Inventoried and maintained equipment and spares.
Monitored environmentals and implemented relevant actions in event of problems.
Maintained security access for data center.
Administered 24/7 callout for issues related to data center.
Formulated yearly budget for operations environment, including monitoring, personnel, and environmental support.
CORE LEGAL CONCEPTS LLC, Multiple U.S. locations
Senior Consultant/Technical Consultant, 2010-2013 (Concurrent)
Provided support to litigation teams in establishing and maintaining remote office/environments for duration of trials.
Identified and scheduled vendors to provide infrastructure and equipment necessary to establish remote facility.
Formulated, designed, set up, and maintained LAN, WLAN, and WAN to provide connectivity to corporate office through most cost-effective and reliable means available.
Set up and maintained peripheral equipment to provide printing/copying services to attorneys and support staff.
Maintained file server, applications, and operating systems on workstations and laptops.
Implemented and maintained exhibit database, utilizing TrialMax; OnCue; Sanction; and TrialDirector.
Supported attorneys and staff with any technical issues and presentation materials during in-court litigation process.
Assisted staff in resolving application issues associated with Summation; Concordance; Microsoft Office XP/OWA; Ringtail; CMF; VPN; and Citrix clients.
FTI CONSULTING, INC., Multiple U.S. locations
Senior Consultant/Technical Consultant, 2005-2011 (Concurrent)
Supported litigation teams in establishing/maintaining remote office/environments for duration of trials.
Identified and scheduled vendors to provide infrastructure/equipment necessary to establish remote facility.
Formulated, designed, set up, and maintained LAN, WLAN, and WAN to provide connectivity to corporate office through most cost-effective and reliable means available.
Set up and maintained peripheral equipment to provide printing/copying services to attorneys and support staff.
Maintained file server, applications, and operating systems on workstations and laptops.
Established and maintained exhibit database, utilizing TrialMax.
Supported attorneys and staff with any technical issues and presentation materials during in-court litigation process.
Assisted staff in resolving application issues associated with Summation; Concordance; Microsoft Office XP/OWA; Ringtail; CMF; VPN; and Citrix clients.
ALLEN LITIGATION, Houston, Texas
Technical Consultant/Project Manager, 2003-2009
Established and maintained remote office/environments for duration of trials.
Identified and scheduled vendors to provide infrastructure and equipment necessary to establish remote facility.
Designed, set up, and maintained LAN, WLAN, and WAN in providing connectivity to corporate office through most cost-effective and reliable means available.
Set up and maintained peripheral equipment to provide printing/copying services to attorneys and support staff.
Maintained applications and operating systems on workstations and laptops.
Assisted staff in resolving application issues associated with Summation; Concordance; Microsoft Office XP/OWA; Premise; and Citrix clients.
ADDITIONAL EXPERIENCE
CALPINE ENERGY (STARK TECHNICAL), Houston, Texas, Data Center Manager, 2001-2002. Directed day-to-day data center operations of NT and UNIX network server environment at client site. Scheduled vendors to complete build-out of data center. Formulated and implemented data center disaster recovery plan. Developed, documented, and implemented IT change management process. Maintained and updated floor plans for data center. Formulated layout for lab, including server rack placement, electrical, and work area identification. Oversaw direct installation and placement of power for support of new rack installation. Researched and implemented relevant monitoring software for hardware/software to maintain optimum uptime of devices and applications.
WESTERNGECO (ENTELLIGENCE IT), Houston, Texas, Project Manager, 2001. Led project in building 256-node Linux cluster, consisting of testing individual devices for DOA, building out individual racks, and wiring/cabling individual devices. Formulated project scope, acquired necessary facilities, hired staff, set up environment, and adhered to project timeline. Reported time, status, and metrics information to senior project manager. Worked with build crew in various build and set-up tasks during project life. Assisted vice president with formulating future project proposals.
WASTE MANAGEMENT, INC. (ADAPTIVE IT), Houston, Texas, Data Center Operations Manager, 2001. Contracted to establish and oversee day-to-day operations of NT, AIX network server, and AS/400 environment at client site on 24/7 basis. Researched relevant operations functions and wrote procedures, established site operating policies, performed site HR functions, established training regimens and schedules, scheduled personnel, managed vendor contact, and provided relevant documentation/metrics to client for day-to-day operations.
PENNZOIL-QUAKER STATE COMPANY, Houston, Texas, Data Center Supervisor, 1978-2001. Oversaw day-to-day operations of 24/7 multiplatform environment running IBM 3090 mainframe, NT servers and UNIX and AS/400 machines. Managed staff of 15 operators and four shift supervisors. Researched and implemented technical solutions, wrote procedures, oversaw vendor management, scheduled maintenance, and assisted with budget forecasts. Maintained and implemented data center disaster recovery plan. Provided first-level onsite support for NT (RAS, IIS, Proxy, SQL 6.5/7.0, SMS, Exchange) server problem resolution and administration. Administered first-level support for Backup Exec and NetBackup monitoring and administration. Managed and tracked assets within data center.
EDUCATION
NORTH HARRIS COUNTY COMMUNITY COLLEGE, Houston, Texas, AAS, Electronics Technology, 1988
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