Customer Service Office Assistant

LAURI PETERSON

**** ****** **** ********* ** Ham Lake, MN 55304

763-***-**** *************@***.***

SUMMARY OF QUALIFICATIONS

15+ years of clerical, phone, and customer service, including medical office

Proficient in microsoft Word, 10 key and data entry

Ability to maintain confidentiality

Ability to accurately type 45+ WPM

Ability to use office equipment (copy/fax/printer and telephone system)

Excellent organiztional and time management skills

Friendly individual with strong interpersonal and communication skills

Ability to multi-task and accomplish responsibilities in fast-pace

PROFESSIONAL EXPERIENCE

Customer Service Representative

North Suburban Eye Specialist

Check In and Check out patients 05/2018 - 11/2018

Check eligibility for insurance

Great patients

Use credit card machine and Med Credit when paying

Schedule patient appointments

fax

Receptionist

Edgewood Senior Living 12/2017-05/2018

Answer phone, direct calls to where they go, greet patients

Assist with residents

Clean and vacum reception area

Receptionist 1/2017-12/2017

Prairie Care

Answer phone, direct calls to where they go, greet patients

Roster for IOP patients

Greet patients as they come in

fax

Office Assistant 2013-2017

Omnetics Connector Corporation

Using Occ Application, issuing paperwork to build parts on shop order the gets issued to manufacturing

Key in shop orders, assure all data is correct

Using Solid Works, enter tools in database

Type/word process and proofread all materials

Front Desk/Customer Service Specialist

Orthopedic Sports Incorporated 2012-2013

Utilized computer system to schedule patient appointments

collected co-pays and payments for services rendered, managed cash collection

Scheduled, registered, and veified patient information

Demonstrated positive customer service through prompt and courteous assistance by phone and in person

Office Assistant/Billing Clerk/Safety Clerk 2008-2010

Waymore Transportation

Handled accounts payable invoices using Quick Books Pro

Processed driver trip enveloped, check in driver logs, trip sheet and reimbursements

filed bills of lading, driver logs and driver fuel reports

EDUCATION/TRAINING

Basic Computer Microsoft Word Cambridge Community College

Excel, PowerPoint, Access courses

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