HARPREET KOUR

**** ** *** ** *******, AB T*Y *J*

Telephone: 403-***-**** E-mail: ac7v79@r.postjobfree.com

OBJECTIVE

Seeking an opportunity to work for an organization where I can utilize my first contact experience and skills in a highly stimulating environment.

SKILLS

Graduation and Post-graduation degree in Business Management

Excellent written and verbal skills

Very strong ability of working under pressure and physically demanding environment

Attention to detail, team player and focus on customer needs

Previous work experience in customer service is an asset

Handling several tasks simultaneously

WORK EXPERIENCE

Manager

Domino's Pizza Downtown, Calgary September 2017 – Present

•Maintaining all paper works like cash out Delivery drivers, Food Inventories, Food Ordering

•Ensuring the team members provide a professional and friendly service for customers

•Dealing with customers, including handling complaints when they come to the desk

•Troubleshooting emergencies

•Scheduling my staff

•Closing batch, Balancing credit card and debit card transaction

Administrative Assistant

Wood Craft Kitchen & Cabinets, Calgary September 2017 - February 2018

•Maintaining all paper works like ProJet’s scheduling, staff scheduling

•Assist CEO and other departments as required

•Handle Customer concerns and managing walk in customer meetings with designers

•Multi-Tasking like taking appointments over phone, calling designer’s, listen to guest request

Front Desk Agent

Marriott by The Falls, Niagara Falls January– August 2017

•Handling sections of Hotel with punctual, friendly services for Guests

•Register and process guests and their assigned rooms

•Accommodate guest requests

•Promoting hotel services and managing all check-in and check-outs

RECEPTIONIST

Frank Finn Airhostess Institute, Delhi 2014-2016

•Welcome visitors by greeting them, in person or on the telephone

•Answering or referring inquiries.

•Directs visitors by maintaining employee and department directories

•Maintains security by following procedures

•Monitoring logbook and issuing visitor badges

EDUCATION

Post-Graduate Certificate in HR Management September 2017- April 2018

Bow Valley College, Calgary AB

Post-Graduate Diploma in International Business Management January-August 2017

Niagara College, Niagara Falls ON

Bachelor of Business Administration Management 2011-2014

Manav Bharti University, Solan HP

REFERENCES Available upon request

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