Betty Da Silva ac7v4l@r.postjobfree.com

**** ****** ***** *********, ** 95023 408-***-**** SUMMARY OF QUALIFICATIONS

Energetic, dedicated, and self motivated professional with 20+ years of experience in a wide range of roles (health care, customer service, retail, office administration, etc.). Professional and articulate with the proven ability to work well with all organizational levels in a diplomatic manner. Results oriented high achiever who has an upbeat personality and is a quick learner. Excellent interpersonal skills to forge strong partnerships and alliances. Possess excellent communication skills. Customer service focused – responsible, reliable, and caring professional with a positive attitude and superior customer service skills to minimize issues by using exceptional communication skills. PROFESSIONAL EXPERIENCE

Stanford Health Care / University Health Care Alliance / Menlo Medical Clinic Patient Service Representative in Menlo Park, Ca January 2003 – Present

• Register new patient and updates existing patient accounts. Identify accepted insurance plans and those requiring referrals. Respond quickly to requests from patients, family members, physicians, and staff.

• Determine if patient has a co payment; accept and record receipt of payment; provide applicable waiver and obtain signature; and, when appropriate, scans copy of patient'ʹs photo ID and insurance card.

• Access EHR to communicate to staff members and/or physicians. – managing in baskets and work queues.

• Provide team leadership as a Patient Service Representative. Management recognized with Employee of the Month award (patients often write notes to management about my professionalism, caring, knowledge).

• Regularly made suggestions to management about organizational issues with the data systems used. As a result in the last few years, some doctors had vacant appointments, now they are booked out for weeks. Women’s Health Care Center Portola Valley, CA Front Reception / Administrative Assistant October 1999 – December 2002

• Scheduled appointments and handled multi line telephones. Sorted mail and sent new patient packets while filing and sorting reports and tests. Handled test schedules and obtained test results for patients.

• Optimized patient satisfaction, improved provider time and treatment room utilization via scheduling.

• Maintained patient accounts by obtaining, recording, and updating personal and insurance information.

• Answered a wide range of patient inquiries regarding the medical clinic, scheduling, and insurance coverage.

• Adhered to medical policies and procedures when documenting information in patient'ʹs medical records.

• Produced/maintained health records of patients. Provided patients post procedure care and lab results. AAA Auto Club Menlo Park, CA

Customer Service Manager February 1988 – October 1998

• Gained expertise in providing first call resolution with product knowledge in this fast paced call center.

• Actively engaged members with possible solutions available and advised them on their memberships.

• Educated AAA members on the latest products and services that were relevant to their current needs.

• Deeply experienced in securing all client files in accordance with legal regulations and company policies.