Asia Shah, ACP CSTE HP ALM

Mobile: Email: ac7v37@r.postjobfree.com Canadian Permanent Resident

Software Quality Assurance & Business Analysis Profile

CAREER SUMMARY

-Certified Software Tester (CSTE) & Agile Professional (ACP) with overall 12+ years’ experience.

-Experience across the entire Software Development Lifecycle (SDLC) and Software Testing Lifecycle (STLC), along with Requirements Gap Analysis, Solution Design, User Acceptance, Demo Training and Implementation.

-Experience of working in both Waterfall / Agile practices.

-Experience across the entire end-to-end delivery of IT services including Business Analysis, Requirements Elicitation and Documentation, Requirement Traceability to Business Needs, Gap Analysis, System Integration, Business Process Improvement,, User Acceptance Testing, Resource Management, & Cross Functional Team Coordination.

-Domain Expertise in E-Commerce, Aviation (Emirates Airlines), Commercial and Industry/ Staff Travel, E-Learning and Banking Domains

-Working in Dubai (UAE) since 2007 in multi-cultural teams.

Technical Skills

Details

Aviation Systems

MARS (Mercator Airline Reservation System)

MACS (Mercator Airport Control System)

Testing Types

Conducting various kind of testing including (Functional, Regression, Integration, Oracle and SQL Database level validation using DB queries, Negative testing, Automation using automated script, Load/ Performance testing).

APIs testing using SOAPUI, Postman

Automation scripting

Selenium Webdriver

Javascript

Writing Cucumber feature files using Gherkins.

Source code checkin/ checkout in GIT respository

Sourcetree

Process flows/ Modelling

Usecases, UML diagrams, MS - Visio

Channels

Desktop, Mobile, Android and iOS Apps

Testing tools

HP Quality Center/ Application Lifecycle Management, Bugzilla, Atlassian JIRA, HP Quick Test Professional, Snag It

Process Areas

Waterfall, Agile Scrum, Kanban, XP Practices

Miscellaneous

User Manuals, User Demos, Trainings, UAT Support, Conduct Training/Workshops

PROFESSIONAL EXPEREINCE

Software Test Lead (May 2013 –)

Software Test Engineer (Dec 2010 – May 2013)

Emirates Airline, Dubai, UAE

Emirates is awarded as one of the world’s fastest growing airlines. Based in Dubai, Emirates has a network of over 150 destinations. It also has multiple code-shared and interline routes. With over 55,000 employees from 171 different nationalities, Emirates Airline is one of the most multi-cultural enviornments in Middle East.

Achievements:

-Have been awarded NAJM ( Arabic for Star) 5 times for different projects in Emirates Airlines for Testing and Business Analysis activities. Details of the projects as follows:

Emirates/ Quantas Partnership Project

Auto Upgrades to higher cabin classes using loyalty points.

Fare-branding and Introduction of stopover searches in Dubai (instead of only connections in Dubai)

Paid Seating Project in EK

Introduction of Payment by Cash and Loyalty points for tickets

-Have history of successfully managing the team and available resources in different channels (Desktop, Mobile and Apps) while meeting strict deadlines, GO-LIVE dates and any emergency promotes

My Current Role:

-Team Lead:

Managing the team across different channels as per project schdules, team’s away-from-office plans and GO-LIVE priorities

Project and Testing activities reporting to different stakeholders

Running the projects across different channels, summarizing and analyzing the results with respect to channels, providing insightful metrics to stakeholders

Providing measures/ indicators againt KPIs to Project Manager /PMO for making the decision of GO/NO-GO

Analyzing the trends from multiple results to conclude and update Business on probable change of plans/ dates, raising red-flags when needed

Post GO-LIVE analysis of issues, updating knowledge database

-Software Testing:

Experienced in performing testing activities in Waterfall and Agile methodogies.

Involved in backlog and sprint planning/ grooming sessions

Involved in daily scrums/ demos/ retrospections

Involved in all stages of Software Testing Life Cycle (STLC). From defining testing strategy, defining test plans, testcases (functional, DB testing and User Acceptance tests, testcase review, providing inputs for defining acceptance criteria for testing, providing testing results/ summary/ report and meaningful metrics, defect management and tracking the defects to closure.

Involved in Automating Regression Testpack having 500+ testcases using Selenium with cucumber framework, using GIT for sourcecode management

Requirement traceability by tracing test cases to functions, stakeholder and business requirements to ensure test cases coverage and business goals are met.

-Communication & Collaboration:

Collaboration in different teams like Business, Reservations and Departure Control Systems, Payment Gateway, Ticketing, Financial Systems etc.

Excellent stakeholder collaboration with with Product Owners, Project Managers, Test Team, Scrum masters, & Agile team.

-Business Analysis and Walk Throughs:

Contributing in solution improvement during requirements analysis and walk through sessions with System Analysts and Business Analysts.

Assisting Architects in defining the non-functional requirements.

Create/Update Requirement Documents (SRS, FRD, BRD), User Stories, Prototypes, Functional Flow Diagrams, Use Case Scenario and Conceptual Data Models.

-System Demo/Training:

Responsible for product demos & trainings to project stakeholders on need cum basis

-Mentorship:

Training and mentoring all junior resources in team.

Key Projects:

Internet Booking Engine (IBE) for Emirates Airline:

Key features: IBE is the e-commerce channel of Emirates Airlines that automates the complete operations of Emirates Airline Reservation and Ticketing. It has 4 modules. IBE, SME, MYB and OLCI and allows users to make bookings, manage them, perform online check in. It is integrated with MARS (Reservation System) and MACS (Departure control system). I have been a part of many critical developments like:

EK-QF partnership project

Enhanced/ Branded Fares

Auto Refunds

Multiple Re-issuance of tickets

Auto upgrade using Loyalty points

Ticket purchase using cash + loyalty points

Paid Seating

Stored Payment Capability

Upgrade after check-in

Ancillary Services like Travel Insurance, Booking.com etc.

TRIPS [Travel Request Input Processing System] (Industry/ Staff Travel)

Key features: TRIPS is the system that allows Emirates staff to book staff travel tickets. It also controls the duty travel and all the financial transactions involved with that. This system is also integrated with payment gateway for payments when staff’s allowance is finished for the month or staff is on notice. This system also integrates with HR systems, Payroll systems and RAPID (Revenue Accounting Proration Interline and Decision) system

Technical Writer/System Tester (Nov 2007 – Nov 2010)

Knowledge and Human Development Authority (KHDA), Dubai, UAE

The Knowledge and Human Development Authority (KHDA) is responsible for the growth and quality of private education in Dubai. This unit supports schools, universities, parents, students, educators, investors and government partners to create a high quality education sector focused on happiness and wellbeing.

My Role:

Conduct sessions with clients to define the requirements and document them.

Work as a knowledge database for IT department to keep record of all the changes and their statuses

System demo and gap analysis between Requirements Specs and Developed System

Classifying the changes requested by clients as dev issues or as change requests (CRs)

Prepare user manuals and help documents for the products going LIVE

Provide support to users and hands-on training

Document testcases, conduct functional testing, manage defects, document and communicate results to stakeholders

Conduct User Acceptance Testing on behalf of clients

Post production functional support and troubleshoot application

Key Projects:

-Education Permit Management System and E-Service: This project acts as the backbone of KHDA as it automates the complete operations of KHDA and its ‘Permit Department’. It is integrated with ‘Workflow’. It has 4 modules. The User Management module maintains the data for all the applicants and clients along with

-their statuses. The Education Center Management Module contains all the information about Education center and the Permit management module allows permit department to issue, renew, cancel and withdraw the permits for the education center. The ‘reporting’ module allows all users to view different reports depending on their roles on the application.

-Inspection System and Inspection reports: This project allows KHDA inspection bureau to automate full operations of Inspection Department. This was integrated with workflow. It consists of multiple modules like: Education Center Management (integrated with RCC project), Inspectors Management, Document Management, Inspections Management and Final Inspection Reports. It allows Inspection Bureau to maintain education centers in Dubai, maintain the database of inspectors, scheduling the inspections, performing live inspections and then uploading multiple documents e.g. education center profile, inspectors draft report and then finalizing the reports and giving grade to school. The reports are available online for the concerned parties.

Technical Writer (Jan 2007 – Nov 2007)

Emirates NBD, Dubai, UAE

Emirates NBD is recognized as the most valued financial services provider based in the Middle East. The Group has a significant retail banking franchise in the UAE and is a key participant in the global digital banking industry, with over 90 per cent of all financial transactions and requests conducted outside of its branches. The Group is also a major player in the corporate banking arena. The Group has operations in the UAE, Egypt, the Kingdom of Saudi Arabia, India, Singapore, United Kingdom, China and Indonesia. Currently, more than 9,000 people from 70 nationalities, are employed by Emirates NBD.

My Role:

Interaction with business users for requirements clarification. Documenting the requirements and work as a single point of contact for team. Provide Functional Support to business users, investigate software issues in Prod environment and provide resolution, Incident reporting for Change Request creation. Analyzing Change Requests, Develop Prototypes, use cases and requirements elicitation using UML, visio diagrams etc, and get business approval.

Preparing documents for the system that were already running, however, none of the documentation was available. For this, the interaction with different teams, complete understanding of system was needed.

SQA Engineer (Jan 2005 – Oct 2006)

360 Training (Softech Coporation Pvt Ltd), Karachi, Pakistan

360training is a leading provider of e-Learning technology solutions, providing turn-key LMS (Learning Management Systems), Strategic E-Learning Technology Consulting & Implementations.

With over 400 clients, $20 million software applications, 400,000 satisfied learners, the solutions are widely accepted by today's leading universities, corporations & associations in the US.

My Role:

Test cases writing & execution, bugs reporting, Requirement document (SRS) review and update, Process Flow Diagrams, Developing user manuals.

EDUCATION

BE - Computer and Information Systems from NED University of Engg. and Tech. (2004)

PROFESSIONAL CERTIFICATIONS

-Certified Agile Practitioner (ACP) Certification Number – 2102714 Issued by PMI, US

-Certified Software Test Engineer, Issued by QAI, US

-Certified ISO 27001 Information Security Management System (ISMS)

-Application Lifecycle Management (ALM), Issued by HP

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