CURRICULUM VITAE.

MERCY WANJIRU GITHII.

P.O Box 815,

Murang'a, Kenya.

Tel: +254*********/+974********,

Email: ac7v2m@r.postjobfree.com

PERSONAL PROFILE:

Customer-focused and service oriented individual with a special talent for providing superb customer service. KEYQUALIFICATIONS:

Adept at anticipating and responding to customer’s needs.

Functional knowledge of POS and billing software.

Proven ability to speak professionally and graciously, smile, and maintain eye contact.

CORE COMPETENCES

Bilingual-English and Swahili

Profound ability to comprehend guests needs.

Ability to perform all functions with detail and accuracy.

WORK EXPERIENCE:

QATAR SECURITY SERVICES;

Position: Security personnel,

January 2015 to date.

Duties and Responsibilities

Monitor and authorise entrance and departure of employees visitors and other persons

Write reports of daily activities and irregularities

NATION MEDIA GROUP;

Position: Document controller,

2013 to 2014.

Duties and Responsibilities:

Maintain and develop good relationship with customers through personal contact.

Must act as a bridge between the company and its current market and future markets.

Display efficiency in gathering market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers.

Help management in forthcoming products and discuss on special promotions.

Review their own performance and aim at exceeding their targets.

Record sales and report to the sales department.

CRALINS SALON:

Position: Receptionist:

2012

Duties and Responsibilities:

Handling external and internal calls dispatching them to relevant departments.

Handling of guests requests and complains.

Responding to enquiries about company’s products and services.

Dealing with all emergencies and informing leaders about the same.

Taking last night statistics thus maintaining awareness of competitor’s rates and levels.

Adherence of company’s policies and procedures.

EDUCATION:

UZURI INSTITUTE OF TECNOLOGY AND DEVELOPMENT,

Diploma in cosmetology 2011.

Mugeka High School, January 2007 to November 2010.

Kenya Certificate of Secondary Education.

ACHIEVEMENTS AND AWARDS

PERSONAL STRENGH:

Proactive go –getter attitude.

Critical thinker.

Great phone etiquette.

HOBBIES:

I like travelling, socializing, making new friends.

STRONG REFEREE; are available.