Desktop Support Information Technology

A.Saroneita Sanjana Email:***********.***@*****.***

B.TECH (INFORMATION TECHNOLOGY) Mobile:+91-948**-*****

CAREER OBJECTIVE

An organized, focused and multifaceted IT- desktop support professional, offering comprehensive knowledge in the field of Information Technology.

SKILL SUMMARY

Armed with proven experience in Remote Desktop Utilization.

Well equipped on excellent written and verbal communication skills.

Skills in installation and configuration of networking devices through remote and command line interface (CLI)

Skilled at Computer Troubleshooting printers, devices as well as servers, routers and switch installation, configuration and maintenance.

Good in problem solving, analytical and reasoning skills.

Ability to learn new technologies faster.

Most Collaborative Team Player.

CAREER PROFILE:

Duration

Role

Company

Jan 2016 till Apr 2018

Desktop and IT infrastructure Support Engineer – OS, Open Source Software, Mailbox

CMS – Service Provider for Cognizant Technology Solutions, Coimbatore

EDUCATIONAL QUALIFICATION:

Qualification

Board/Institute

Year Of Passing

CGPA/Percentage

B.Tech

(Information Technology)

Tejaa Shakthi Institute Of Technology For Women

2014

7.33 CGPA

(76%)

12th

ELGI Matric Hr.Sec.School

2010

72%

10th

Railway Mixed High School(Anglo board)

2008

80%

TECHNICAL SKILLS:

Skill Set

Operating System

Windows XP, Windows 7, Windows 8, Windows 10, UNIX

Software Language

C, C++, VB.net, HTML4, PHP

Tools & Packages

Microsoft Office 2007, Outlook 2013, BMC Remedy

PROFESSIONAL EXPERIENCE:

Client

Cognizant Technology Solutions Pvt. Ltd., Coimbatore

Role

Desktop Support Executive

Team Size

15+

Years of Active

From Jan 2016 till Apr 2018 (2 years and 3 months )

Task Summary

Voice & Text Support : Attend clients and log tickets using BMC Remedy.

Outlook Migration : Meticulously involved in migrating Outlook 2007 to Outlook 2016(O365).

Remote Desktop Support : Connected to the user machine through remote and work on the issue requested by the user end.

WORKSHOPS ATTENDED:

Attended workshop at Angel college of engineering and technology - Angel Arena 2012

Attended workshop on ‘Business Intelligence with social Networking’ in RVS College of Engineering and Technology.

Attended National level Technical Symposium HENOSIS`14 in Dr.N.G.P.Institute of Technology.

CERTIFICATION COURSE

Done certification course on “HDCP” in CSC computer education based in C, C++, PHP, .net, XML

PROJECT DETAILS

My project is ‘Efficient Utility Pattern Mining of High Utility Item sets from Online Shopping ’. It deals with two algorithms namely utility pattern growth and utility pattern growth for mining high utility itemsets for pruning candidate itemsets.

DOMAIN OF INTEREST

Software Testing

EXTRACURRICULAR ACTIVITIES:

Participated in Throw ball and won first prize in school, playing shuttle, Teniquote, Disc throw.

Participated in cultural activities.

Member of NSS in collage.

STRENGTH:

Adaptability to change

Willingness to learn

Positive attitude towards life, hard working

HOBBIES

●Listening music

PERSONAL DETAILS

Date of Birth : 20-MAR-1993

Languages known : English, Tamil (Read, Speak, Write)

Sex : Female

Present Address : 92 A/5 Sri Ram Nagar,

7th cross East End,

Chettipalayam Road, Podanur,

Coimbatore-641023.

DECLARATION

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

PLACE: Coimbatore Signature

DATE:

(A.Saroneita Sanjana)

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