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Technical Writer Engineer

Herndon, Virginia, United States
December 06, 2018

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Amy Moret

**** ******** *****, *** **********, PA 15068



• Experienced Technical Writer, having completed assignments for major technology companies such as Microsoft, Intel, and Adobe

• Outstanding written and verbal communication skills as well as, experience utilizing various writing standards and guidelines

• Proven ability to manage vital projects, maintain schedules and ensure the planned delivery of projects and titles

• Ability to identify and implement documentation standards and process enhancements

• Experience following FDA guidelines in the creation of procedural records/documentation

• Recognized talent for converting highly technical concepts into easy to understand materials WORK EXPERIENCE

Senior Technical Writer Randstad Staffing Phillips/Respironics, Inc. - Monroeville, PA February 2018 – Present

• Create and maintain technical labeling/documentation such as User/Clinicians’ manuals, SOPs, and GTINs

• Gather and research information for use in technical documentation

• Assist the Translation Coordinators with the implementation of associated labeling plans

• Update device labeling for compliance to EU/MDR requirements

• Identify and correct inconsistencies of manuals across the product line Freelance Technical Writer Self-Employed

June 2015 – January 2018

• Interview subject matter experts and research information sources to write help files, manuals and standard operating procedures

• Assist in the reliability testing of software and documents as needed

• Research and write web-based articles on a range of subjects relating to area of expertise Usability Tester/Web Evaluator Self-Employed

February 2010 – June 2015

• Provide verbal and written feedback of both prototype and real-time websites

• Present written evaluation of appearance, ease of use and efficiency of web pages and links

• Evaluate search engine results by determining the relevance and usefulness of web pages in accordance with predefined guidelines

Knowledge Engineer Serviceware, Inc./RightAnswers, LLC - Oakmont, PA July 1996 – April 2001

• Researched and analyzed incoming computer related content for correctness, validity and relevance; and authored solutions for identified symptoms

• Organized complex information into logical, user-friendly order; and created diagnostics using expertise in the domain areas

• Ensured quality of technical information by verifying/validating all steps and performing quality assurance tasks

• Managed vital projects, maintained project schedule and ensured the planned delivery of titles as part of a self- directed team

Technical Writer Matthews, International - Pittsburgh, PA June 1994 – June 1996

• Identified and implemented documentation standards and process enhancements to improve the quality of manuals and technical materials as well as efficiency of delivery

• Created and updated all user and technical documentation for various releases of products and assisted in the delivery to the client

• Managed documentation projects from conception to completion including: scoping, planning, progress monitoring and ensuring on-time delivery

• Generated graphics for manuals using digital equipment in conjunction with CAD packages Freelance Technical Writer NOMOS, Corporation – Pittsburgh, PA June 1994 – June 1996

• Interview subject matter experts and research information sources to write healthcare manuals and associated on- line help files

(Part-time, freelance position held while working at Matthews, International) Documentation Supervisor/Technical Writer Dymax, Corporation - Pittsburgh, PA February 1986 – June 1994

• Worked as Technical Writer and directed team of draftspersons to maintain and control Device Master Records

(manuals, procedures, assembly drawings, BOMs and ECNs) ensuring timely routing, prioritization and finalization of records

• Followed FDA guidelines in the creation of procedural documentation including retention periods, tracking procedures, updates, reviews and signoff procedures

• Organized Device Master Records for work floor and hosted successful FDA audit of records

• Created corporate publications and press releases for various promotions EDUCATION

Mechanical Engineering Technology Penn State University - New Kensington Marketing and Finance Duquesne University - Pittsburgh SKILLS

• Microsoft Office Specialist

Word & Excel (expert)

• Microsoft SharePoint

• Adobe FrameMaker

• Adobe Creative Cloud

Adobe InDesign, Photoshop, Illustrator (proficient)

• SnagIt


• Design Skills – Graphics, Formatting and illustration skills

• Usability and Testing Skills – Ability to take an active role in the usability and testing of software products Amy Moret Resume continued

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