Customer Service Administrative Assistant

Professional Summary

Skills

Work History

K D

*** ********* ***** *** ****, Lake Villa, IL 60046 • 847-***-**** • ****************@*****.*** Professional and knowledgeable adminstrative assistant versed in administrative support and customer service. Offering 6 years' experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Motivated, and successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. AP/AR understanding

Routing packages

Critical thinker

Attention to detail

Teamwork and collaboration

Customer service-oriented

Filing assistance

Inventory management

Warehouse and fulfillment

Order picking and processing

Safety and compliance

Administrative Assistant, 10/2012 to 11/2018

Forster Instruments USA – Genoa City, WI

Oversaw daily office operations for staff of employees. Reviewed incoming correspondence and determined the action required and its priority. Managed daily office operations, including client account, supply, inventory and records management.

Answered and managed incoming and outgoing calls while recording accurate messages. Provided clerical support to company employees, including copying, faxing and file management. Improved customer service by listening to customer feedback and prioritizing long-term business goals.

Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies Education

and reconciliations.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction. Picked up incoming stock and delivered materials to designated locations. Enforced the on-time shipment of products to create exceptional customer experiences. Redirected shipments en route in response to customer requests. Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time. Waitress, 08/2006 to 05/2018

Pancho's Burrito Veloz – Genoa City, WI

Provided friendly and attentive service.

Received frequent customer compliments for going above and beyond normal duties. Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

Answered telephones and completed financial transactions for other team members. Washed and disinfected kitchen area, floors, tables, tools, knives and equipment. Explained menu options in detail so that customers could make educated decisions on food items. Assisted co-workers whenever possible.

High School Diploma: 2006

Wauconda High School - Wauconda, IL

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