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IT Technical Support Officer

Location:
Lagos, Nigeria
Posted:
December 02, 2018

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Resume:

MICHAEL ABIODUN AREMU

Address: * ******* ********** ******, ****** Lagos State. Phone: 070********.

Email: ac7usx@r.postjobfree.com

CAREER SUMMARY:

A refined Information Technology professional with verified success across banking and information technology sectors. Competent in Information Security System, Troubleshooting, Microsoft Office, Power point, Access, System Repair and Installation (Hardware and Software), Network Protocols, Preventive Maintenance, System Installation and Configuration, Training and Coaching, Data Security, Clients and Service Providers Management, Programming and System Administration. Holds a Bachelor of Science in Physics and certified in Cisco, ComptiaA+United and Computer Engineering SELECTED ACCOMPLISHMENTS:

Glory Microfinance Bank, Alimosho, Lagos State (November 2017– May 2018):

Deployed Backone Application Software in the opening of accounts for new customers, supported in the meeting of Business Unit's target on Deposits, Loans and Advances, Revenues, Fees and Commissions; boosted the income flow of the institution by 67%

Assisted in making changes to desktop rollout procedures, reducing desktop imaging to 20 minutes, instead of two hours.

Achieved within 3 weeks with appropriate configuration and troubleshooting, network installation encompassing 35 workstations, 12 printers, and 2 communication rooms with supporting infrastructure

Authored the smooth implementation of Customers Account Verification System (CAVS), consistently checked customers’ statements of account and opening/closing business activities of the bank using Backone Application Software

Rolled out top-notch Information Security system (ISS), tactfully instituted daily end-of-day procedure and ensured all relevant information are backed–up using hard-drive Arems Enterprises, Alimosho, Lagos State, (April 2017– September, 2017):

Set up core sales and promotion system, promoted the sales and specification of the company’s products and services, organized incoming sales orders; tactfully eliminated distribution hurdles completely

Restructured the client scheduling system, resulting in increased communication between office and clients

Systematically reviewed and approved new information technology (IT) alternatives and increased company productivity by 67%.

Evaluated data needs, scripted detailed reports about security requirements, suggested possible changes and security strategies, ensured 100% system security as parts of security management system

Rolled out end-user training sessions, created coaching opportunities for junior staff and enhanced their performance

Sanctioned forms processing system, oversaw quick administration of appointment forms; achieved 70% decrease in processing time

Engineered changes to desktop rollout procedures, reduced desktop imaging to 20 minutes, instead of two hours

Provided technical assistance, supported and advised clients on different troubleshooting skills PROFESSIONAL EXPERIENCE:

Assistant Information Technology Officer, Glory Microfinance Bank, Alimosho, Lagos State, November 2017– May 2018:

Initiate account opening for new and existing customer, verify customers’ statement using Backone Application Software

Implement safety measures after business hours to include shutting down of peripheral and operating systems

Oversee the configuring and troubleshooting of computer infrastructures.

Draft end-of-day procedure and back–up of all activities done into a external hard-drive.

Create LAN Network extensions for new offices and workstations and keep LAN cables in an orderly state.

Keep and manage IT inventory for the organization.

Configuring and troubleshooting of printers.

Checking and Troubleshooting of CCTV cameras

Secretary/Information Technology Officer, Arems Enterprises, Alimosho, Lagos State, April 2017– September, 2017:

Promote the sales and specification of the company’s products and services

Organize incoming sales orders; tactfully eliminate distribution hurdles

Review and approve new information technology (IT) alternatives

Evaluate data needs and suggest possible changes and security strategies

Oversee end-user training and coaching sessions for junior staff

Provide technical assistance, supported and advised clients on different troubleshooting skills Class Teacher, Government Technical College, Umuchu, Anambra State, November 2015 –November 2016:

Identify, develop and implement individualized education plans (IEPs) for students

Develop teaching and training materials, study materials and quizzes

Evaluate students' progress throughout tutoring sessions.

Teach students study skills, note-taking skills, and test-taking strategies.

Determine student needs, develop tutoring plans, or assess student progress EDUCATIONAL QUALIFICATIONS:

Bachelor of Science, Physics, University of Ilorin, Kwara State, 2015

Senior Secondary School Certificate (SSCE),Saint Saviour’s High School, Lagos, 2009 PROFESSIONAL CERTIFICATIONS:

Cisco Certified Network Associate (CCNA), 2017

ComptiaA+United, 2014

Computer Engineering, 2010

SPECIAL SET SKILLS:

Information Security System, Troubleshooting, Microsoft Office, Power point, Access, System Repairs and Installations (Hardware and Software), Network Protocols, Preventive Maintenance, System Installation and Configuration, Training and Coaching, Data Security, Clients and Service Providers Management, Programming and System Administration.

Microsoft Excel Skills(VLookup, index match, Pivot table and chart, Sumif, Concatenate, little understanding of macros and VBA etc.)



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