Customer Service Human Resource
Resume:
MANIHA ZAKARIA
ac7usq@r.postjobfree.com
https://www.linkedin.com/in/maniha-zakaria
Human Resources Professional with a progressive track record in diverse administrative functions; looking means to expand the experience base in the dynamic Canadian workplace. EXPERIENCE
MARCH 2018 – APRIL 2018
HUMAN RESOURCE ASSISTANT (INTERNSHIP)
CONNECT FIRST CREDIT UNION
• Performed full cycle Payroll activities for full time and part time employees in Kronos software
• Updated employee information in ULTI Pro
• Reviewed employee Time Cards in Kronos software
• Performed various benefit reconciliation
FEBRUARY 2011 – JANUARY 2015
HUMAN RESOURCE OFFICER
NATIONAL CREDIT AND COMMERCE BANK LTD. (BANGLADESH)
• Served as a member of the training and orientation team for new employees and provided administrative support services to the new hires by handling queries, administering contracts, and interpreting human resource policies, compensation, and benefit programs
• Worked as a member of the research and survey team for designing, proof-reading, and revising training materials
• Provided ad-hoc support in different recruitment teams by screening resumes, shortlisting, arranging academic exams, documenting, and publishing results
• Assisted in the software transition from Micro Banking solutions to Flora Banking system, by updating around 200 client information per day for system upgradation FEBRUARY 2009- – JANUARY 2011
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL CREDIT AND COMMERCE BANK LTD. (BANGLADESH)
• Provided customized banking services to different types of clients; such as corporate clients, SME (small and medium enterprises), women entrepreneurs to name a few.
• Streamlined the drafting and processing of loan proposals reducing paperwork by about 40%
• Performed various retail banking operations such as account opening, collecting term deposits and processing encashment after maturity
2
EDUCATION
BACHELOR OF BUSINESS ADMINISTRATION
University of Chittagong, Bangladesh 2001-2005
CORPORATE READINESS TRAINING PROGRAM
Bow Valley College, Calgary 2018
SKILLS
• Proficient in Microsoft Office Suite
• TOWES score is as follows:
Reading-3
Document use-3(4)
Numeracy-4
• Languages fluent in
English
Bangla
Hindi
Urdu
VOLUNTEER ACTIVITIES
• Worked as fundraising Volunteer in Project-71(Disaster Management Project) for the flood affected people in Bangladesh
• Provided services as a student counselor in different social issues as addiction, vulnerable minority rehabilitation and local high school dropout mitigation for University of Chittagong, Bangladesh
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