Customer Service Administrative Assistant

Phyllis Scaletta

*** ******* ****

Naples, Florida 34104

239-***-****

EMPLOYMENT

OBJECTIVE: Hostess/Administrative Assistant

EXPERIENCE: Concierge/Guest Relations - Silverspot Cinema

Restaurants: Chapel Grill, Mangrove Cafe, Mercato Cinema,

Trilogy, Roys

DESCRIPTION

OF DUTIES: Cinema: Ensuring that all guests receive top priority at

all times.

Restaurant: Handling of all reservations, cancellations

and business related inquiries.

Open Table.

Floor/table planning of restaurant.

Supervision of table preparation. Delegate and

familiarize server with special occasions and customer

requests.

Inspection/updating of menus to determine proper

wording and cleanliness.

Greeting (name of guest) and seating of all guests

accommodating their requests to make it a fine

dining experience.

Customer inquiries with regard to restaurants, shops

and businesses in area, along with telephone numbers,

directions and personally arranging requests when

applicable.

Customer service experience provided opportunities to sharpen skills. Very comfortable

speaking to anyone. Ability to answer questions calmly and professionally even when

person is dissatified. The ability to work well with others to accomplish a common goal.

Willingness to take on new and varied projects and ability to handle changing priorities

and deadlines. Organized and meticulous about work. Self-motivated, taking on tasks

that are not part of job description. Strongest points are dealing with customer service and

dedication to position.

Contact this candidate