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Customer Service Pharmacy Technician

Toronto, Ontario, Canada
December 01, 2018

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Sneha Patel

***-**** ******** *** ****, Scarborough, ON M1J 3L6



To obtain a position as a Pharmacy Assistant with opportunities for long term career and growth in profession.


Experience in community pharmacy and hospital in-patient pharmacy during college placement

Experience and accuracy in dispensing, compounding, blister packaging of medications

Third party adjudication knowledge and communication with insurance provider if needed

Proficiency in Kroll, Fillware & PharmaClik Rx for patient data entry

Sound knowledge of drugs brand/ generic and OTCs

Inventory management- ordering, receiving, stocking-restocking, expiry reconciliation

Cashier responsibilities, assisting in prescription pick-up, filing & other clerical duties

Excellence in customer service, communication, organizational and computer skills


Post-Secondary Diploma in Pharmacy Technician

Centennial college- Scarborough, ON January 2017 - December 2018

Courses include- Kroll, Pharmaceutical calculation, Aseptic technique, Institution & community dispensing, Compounding, Home Healthcare, Pharmacology, Anatomy & Physiology, Professional practices, Global citizenship & equity

Bachelor of Pharmacy

MET Institute of Pharmacy- Mumbai, India April 2013

Courses include- Pharmaceutics (sterile & non-sterile preparations), Pharmacology, Anatomy & Physiology


Pharmacy Technician Student Holland Bloorview Kids Rehabilitation Hospital

Toronto, ON November 2018- December 2018

Drug distribution including filling & refilling of unit dose medication bins and interim doses; delivery of medication cart to designated patient

Compounding of oral dosage forms, prepackaging of medications (Solid/ oral liquids unit dose

Maintaining & replenishing wardstock, identifying & processing expiry/ returns/ discontinued medicines; Night cupboard replenishment; maintaining complete documentations

Pharmacy Technician Student Broadview Medical Pharmacy

Toronto, ON October 2018- November 2018

Prescription filling software (Fillware), Pharmaceutical Calculations

Dispensing, Compounding, blister packaging, third party insurance & Adjudication,

Inventory ordering & management, Narcotic medicine dispensing & reconciliation

Filing and other clerical work, handling of POS, Patient/ customer service experience, Communication, Adherence to current guidelines

Pharmacy Assistant Volunteer Kanan’s Guardian Pharmacy

Scarborough, ON September 2017- November 2017

Prescription filling in software (PharmaClik RX), Pharmaceutical Calculations,

Dispensing, Compounding, Narcotic medicine dispensing, Blister packaging

Third party insurance & adjudication, Inventory ordering & management

Filing and other clerical work, Cashier, Patient/ customer service experience

Quality Assurance Executive Bliss GVS Pharma Ltd.

Palghar, India September 2014- November 2016

Assisting in quality management system, quality risk management and risk assessment

Preparation of SOPs, change control and investigation, deviation & incident handling

Corrective and preventive action, GMP compliance, in-process quality checks


“Certificate of Merit” from SNDT women’s university, India for highest grade point

First aid and CPR HCP level


Participated in an “IPE elective learning activity” organized by Holland Bloorview kids rehabilitation hospital, Centre for Interprofessional Education and University of Toronto

Student Membership with Canadian Association of Pharmacy Technicians (CAPT)

Participated in “Mock Mass Casualty Disaster 2017” at Centennial college (Morningside)


Cashier and Sandwich artist Subway restaurant

Toronto, ON May 2017- November 2018

Customer service, POS handling, Teamwork, workload management, communication skills

Cashier Finch gifts & flowers shop

Toronto, ON May 2016- February 2017

Customer service, POS handling, Teamwork, workload management, communication skills


Reference available upon request

Contact this candidate