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Technical Writer Developer

Plano, Texas, 75025, United States
December 01, 2018

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Paul Henry

**** **** *****, *****, ***** ***** 214-***-****

Experienced Courseware Developer & Technical Writer

Adept at research, design, creation, and publishing of product courseware and documentation for internal and external customers. Areas of expertise include:

•Instructor-led classroom training

•E-Learning development

•Paper-based documentation

•Instructor-led virtual training

•Blended learning

•Electronic documentation

Technical Skills

Microsoft Office Suite (Word, PowerPoint, Excel) Adobe Professional, FrameMaker, Captivate, Articulate (E-Learning), HTML / RoboHelp (context-sensitive online help), Jira, Confluence (Agile project tools)

Professional Experience

Cyber adAPT, Dallas, Texas

Contract Technical Writer January 2017 – July 2018

Created and updated support documentation, in an Agile development environment, for internal and external users. Cyber adAPT developed a software platform that monitors network traffic in real-time, detecting threats between mobile devices, IoT connections, cloud services, and the core network. Documents include:

Administrator guides

User guides

Feature descriptions

API configuration guides (CSV and JSON formats)

Mobile device enrollment guides

Deployment guides

OpenText, Addison, Texas

L&D Development Specialist April 2016 – October 2016

Supported ILT training material for CEM (Customer Experience Management) software suite (acquired from HP, Inc).

Updated CEM software material to latest release, including lab exercise validation

Assisted in converting former HP student guides to the OpenText format using FrameMaker.

Designed e-learning training for development using Captivate 9.

FleetPride, Irving, Texas

Contract Instructional Designer September 2015 - December 2015

Designed and developed web-based internal operations training for FleetPride, a national distributor of heavy truck parts.

Created detailed training checklists for new hire training including tasks and proofs of competency.

Designed and developed E-learning product courses and assessments using Captivate 8

Assisted in testing FleetPride’s new LMS platform.

Paul Henry 214-***-**** Page 2

Alcatel-Lucent (Acquired by Nokia), Plano, Texas

Content Developer 2006 - 2015

Developed courseware (to support microwave packet radios, IP service routers, fiber / microwave backhaul network solutions, and NMS software products). All courseware was developed using the ADDIE design and development model.

•Reduced update efforts and publication time by combining 5 North American & European courses into a common course design to be used in both markets for microwave packet radio O&M training.

•Coordinated with product management, documentation, and SMEs to ensure that changes for 2 - 3 major product releases per year were accurately reflected in the courseware.

•Developed a WBT description course for the microwave radio systems .

•Developed training for managing microwave radios from a multi-product NMS.

•Developed custom training to support new hardware deployment for key large customers

Alcatel USA, Plano, Texas

Content Developer 2002 - 2006

Developed blended learning courseware for the SS7 signaling and IP gateway equipment.

•Designed and developed the first operations and maintenance and database provisioning courseware for the SS7 signaling server (new hardware/software architecture).

•Converted the training from instructor –led to blended learning (self-paced CBT lecture followed by instructor-led “hands on training) to satisfy customer requests for a 5-day course that focused the instructor’s time on a series of hands-on exercises.

•Created GUI simulations using Captivate and Camtasia

Technical Writer 1998 - 2002

Developed support documentation for the SS7 signaling and switching equipment. Developed online help files for switching equipment.

•Created a common format for describing plug-in circuit cards in a single document.

•Created a document that combined alarm fault clearing procedures with hardware replacement procedures.

•Acted as an SME/reviewer for documentation developed by 3rd party contractors.

•Was part of a development team that created HTML help files for the S12 switch-based systems.

DSC Communications Corp. (acquired by Alcatel), Dallas, Texas 1993 - 1998

Course Developer

Developed and maintained self-paced CBT introduction courses for switching, access, and transport equipment.

Technical Writer

Developed and maintained support documentation for SS7 signaling and switching equipment.


MBA – Baylor University, Waco, Texas

BS Management – University of North Alabama, Florence, Alabama

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