Customer Service Manager

Kenya Richards

************.**@*****.*** • **** Northeast Dr. Apt. C • Clarksville • 37040 • 931-***-**** I am currently a supervisor at Walmart. I have experience with leading a team of up to 20 people. Prior to that I was a Customer Service Manager. I have over 11 years of experience in customer service. I've also worked in a call center for years. I have knowledge in computers, phones, planning, customer service, etc. I can type 100 mpw. I can also lift up to 100 lbs. I am currently looking to branch out and start a new career. Looking for a great environment I can enjoy, and job that I love to do. Customer service is what I enjoy, being able to help people in any way puts a smile on my face.

Experience

CAP 2 Supervisor

Walmart

October 2010 - Present

I am in charge if the backroom, unloading trucks, and providing customer service. I lead a team to up to 20 people.

Customer Service Manager

Walmart

September 2016 - March 2017

This is prior to my current position, at the same company. I ran the front end of the store. And provided excellent customer service.

Customer service representative

Convergys

November 2007 - October 2010

I took incoming calls and provided excellent customer service over the phone. Education

Business Management

Bethel University

2015 - 2016

Took some college courses for Buisness Management. Student

Hopkinsville High

2002 - 2005

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