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Customer Service Office

Location:
Porter, TX
Posted:
December 01, 2018

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Resume:

Lorena Hearn

***** ******

Porter, Texas *****

832-***-****

Professional Summary

Skills

** + WPM typing speed Professional phone etiquette Diplomatic communication skills Database management Customer service oriented Flexible with duties and schedule Accurate and detailed Excellent with event planning Works well under pressure Spreadsheet management

Managed Campus Newsletter Project planning

Team building Accounts receivable

Advanced clerical knowledge Multi line phone proficiency Administrative support specialist Kronos 7+ years

Leader of fundraising Munis 7+ years

Collaborative with coworkers Proficient with Microsoft Office Suite Managed multiple calendars

Work History

Montgomery County Sheriff’s Office July 28, 2018 – Until 11/23/18 Communications Officer / 911 Dispatcher

Bookkeeper

Splendora ISD – Splendora High School Jan. 2017 – June 2018 Administrative Secretary Feb. 2012 Dec. 2017

DPISD Fairmont Jr. High

• Order and distribute staff supplies while adhering to a fixed campus budget

• Plan and coordinate logistics and materials for various meetings including, but not limited to, committee meetings, student and staff events.

• Answer and field all phone calls for the principal.

• Coordinate travel arrangements for staff attending various conferences and workshops.

• Manage office supplies, vendors, organization and upkeep.

• Direct guests and route deliveries and courier services.

• Organize all new hires, security officers, and paperwork.

• Compile annual recommendations for fiscal year budget.

• Collect all account receivables for campus accounts.

• Verify all employee time for payroll.

• Record absences for staff as well as secure substitutes.

• Supervise front office personnel.

• Perform any and all duties needed to support the staff and administrators.

• Design, create, and update our campus newsletter, The Viking Voice.

• Any and all duties necessary to ensure the smooth function of the campus including the needs of students, parents, and staff.

ADA Clerk Jan. 2008 – Feb. 2012

Deer Park High School

• Responsible for balancing all daily attendance and enrollment.

• Collect and maintain attendance summary reports for teachers.

• Document homebound students and their contact hours.

• Run and organize all auditable reports required by the state.

• Cross train to fill in other positions/offices when needed. Technology Aide Jan. 2007 – Jan. 2008

Deer Park High School

Responsible for the daily upkeep and function of a computer lab for students while working under the CTIS. I was trained to do computer set ups, teardowns, load software as well as troubleshooting computers throughout the building. DPISD

Special Education Aide August 2005 – Jan. 2007

Professional References

Denise Jiminez 936-***-****

Peaches McCroskey 832-***-****

Neil Munro 832-***-****

Estela Wicke 832-***-****



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