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Infrastructure Manager

Dover, New Hampshire, United States
December 01, 2018

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Steven M. Ouellette


Professional Profile

IT professional with extensive multi discipline experience in Azure/O365/AWS Cloud, Network/Systems Engineering and administration stack, VOIP/PBX infrastructure.

Technical Qualifications


Office 365

MCP, ITIL Foundation, CompTIA A+

MS Azure

Skype for Business



MS Active Directory

Fortigate/Checkpoint FW

Cisco Networking LAN/WAN

SAP Basis

Juniper VPN

Meraki WLAN


Solarwinds Monitoring Suite

ServiceNow Change Mgt

MS Exchange

SharePoint Online 365

Panzura Cloud

Infrastructure Architect


Okta SSO

Microsoft OS

Endpoint Security


Managed 25 FTE/contract personnel, Network/Telecom Engineers, Division Help Desk, Systems Analysts and order entry infrastructure.

Managed Division Data Center with sales of 1.4 Billion.

Managed virtualization consolidation exceeding $100K savings in hardware costs

Consolidated division web content filtering which saving $60K in licensing fees.

Affected change within the Corporate Active Directory Working Group to set, define and implement Emerson-wide standards efficiently consolidating 55 domains into 1

Consolidated mobile phone contracts identifying annual savings of $120K

Designed, created and built the proprietary Disaster Recovery Plan and tested against world-wide environments

Set and defined email standards for 130K users company-wide as a member of the Corporate Email/AD Technical Working Group

Division consolidation of endpoint protection driving cost savings of over 75K.


L&T Infotech (Subsidiary of Larsen and Toubro) 5/2016 – 10/2018

Program Manager

Work with Account team and Develop strategy to grow business in Global Technology Services

Understand business Processes (IT, Non-IT) and act as thought partner. Engage client and improve current processes

Lead Automation, Process Improvement activities in Global Technology Services.

Engage leadership and show case our capabilities in automation, process improvements

Do SWOT analysis of current delivery. Identify areas of improvements. Leverage strengths to increase business in Global Technology Services.

Engage in key contract discussion with client. Bring in a holistic approach to providing right mix of services, scoping of items.

Participate in client escalation meetings to help delivery teams identify potential gaps and interface with executive leadership.

Connect with key stakeholders and look for potential business.

Sr. IT Consultant

End to End ownership of SAP Basis Service Operations

Identify and engage resources, tools and capabilities to deliver the Basis services

Define, publish, track, monitor and report SLA adherence to J&J Management

Responsible in meeting SLA requirements

Drive Cost improvements across Basis Service Operations

Employ best practices, improve overall performance and work towards delivery excellence

Woodard and Curran – Portland, ME 10/2011-1/2016

Sr. Systems Engineer

Provide technology leadership and oversight during engineering design, development, implementation and support of information technology solutions, such as Microsoft Azure, Active Directory, Office 365, Skype for Business, Panzura Cloud controllers, Cisco routers and switches, AWS S3, NetApp Filers, Juniper VPN, VMware HA environment and Fortinet virtual firewalls.

Co-Engineered infrastructure overhaul of network and systems for redundancy of 13 corporate office locations.

Responsible for the day-to-day operation of HA VMware environment, virtual and physical Windows server platform which consisted of Windows 2003 to Windows 2012 R2.

Responsible for the implementation of approved technologies that align with technical design standards/architecture (for integrated process, applications, data and technology), business plans and long-term strategy.

Makes recommendations to improve operational processes relative to efficiency and effectiveness; provide input and organizational context to major architectural designs to ensure consistency, maintainability and flexibility with respect to overall system, technical and product architecture.

Analyzes highly complex system and technical issues to engineer and implement technologies that align with strategic technical direction.

Guides the development of applications, systems, and technical and product standards based on long-range plans and vision. In coordination with Architecture, research and make recommendations relative to new technologies.

Deliver artifacts, technical alternative documents and architectural design that meet business requirements; oversees design reviews and frameworks.

Maintains strategic partnerships between vendors, business partners and IT.

Develop engineering solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues.

Contributes toward forecasts of business and IT trends to define the technical direction for company.

Contribute to decisions that affect profitability and operational effectiveness.

Serve as day-to-day project technology lead; mentor Jr. Engineers and Helpdesk Personnel.

Emerson Electronics Co. Portsmouth, NH 1998 - 2010

IT Manager/Campus Infrastructure Manager

Facilitated Microsoft Exchange-hosted environment serving more than 6000 users.

Primary MS Exchange Admin for Business Unit mail bridgehead servers for 25K users.

Managed 25 FTE across four sites across the United States

Directed division Data Center/Network/Telecom, Division Help Desk, Business Systems Analysts and order entry infrastructure teams.

Participated as a member of the Portsmouth Senior Management Team


Daniel Webster College, BS – Management Information Technology


Microsoft Certified Professional – 2000, ITIL Foundation and CompTIA A+

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