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Engineer Desktop Support

Houston, Texas, United States
December 01, 2018

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Phone: 832-***-****; E-mail:


Over 20 years of hands-on experience in System Engineering, Administration, Installation and Support. Have worked in various working environments with a range of responsibilities and capacities pertaining to network & systems support. Looking for a challenging task, where I can explore new avenues of system support and design.



Worked on VMware Hypervisor ESXi 5.5, 6

vSphere 5, 6


VMWare Workstation 8, 10, 12.


Worked on 1600, 2500, 2600 and 3600 series Cisco Routers

Worked on Cisco Catalyst Switches

Strong understanding of LAN/WAN protocols and design fundamentals

Experience in Cisco IOS configuration and Hardware troubleshooting

Hands on experience in designing, maintaining & managing various LAN/WAN topologies e.g: Ethernet, Frame Relay and ISDN

Experience in Small Group communications and Dynamics


CommVault 8, 10

Backup Exec 12/x

Veeam Backup & Replication 9.5


NETWORKS: Cisco IOS, Windows 2003, 2008, 2012 and 2016 Servers


PACKAGES: MS-Office Suite, MS Project, MS Visio

SERVER OS: Windows 2000, 2003, 2008, 2012

DESKTOP OS: WINDOWS- 2000, XP, 7, 8 and 10



Systems Engineer: (ALS Global). Mar 18 – Present)


Setup, streamline and maintain CommVault Backups of infrastructure consisting of physical and virtual servers.

Setup and maintain Veeam Backups of physical and virtual servers.

Planned and implemented the transition project of CommVault backups to Veeam backups.

Systems Engineer: (Shell Global Solutions). Oct 08 – Mar 18)


Server maintenance and support of Datacenter consisting of Physical and Virtual Servers.

Server building, installation, operation and maintenance. Server upgrades. End user support.

Server monitoring through Physical inspections and Monitor IT and Symantec ESM.

Data Migration.

Create, manage and monitor CommVault 10 Backups. Create and manage Backup Exec 12.x backups. Media management and documentation.

Involved in planning, implementation and deployment of VMware ESXi based Private Cloud. Provided input to infrastructure team about customer’s needs in lab environment.

Created and maintained new VMs (Servers and Workstation) for Users / Teams. Provided technical support.

VMWare Workstation 8, 10, 12 support. Image creation and deployment for users.

Help Desktop team members, answer questions and make suggestions.

Documentation (Disaster Recovery Plan and Hurricane plan).

Network Support Specialist: (NTS – XXCAL Inc. Oct 07 – Sep 08)

Client: HP (Hewlett Packard / Compaq)


• Primary duties include maintain and operate Network of Mobile Thin Client Testing Lab.

• Supporting, and maintaining Windows 2003 servers, planning for and responding to unplanned service outages.

• Assisting in developing comprehensive testing plans for program review, development, implementation, coordination, and evaluation of new products and service.

• Testing Mobile products with wired or wireless networks. Also with remote connections include Windows RDP, Citrix ICA, and VMWare (ESX Server).

• Producing issues based on preferred test plans and create tickets then work with developer to resolve the issues.

Network Administrator: (BITS, Jun. 05 – Oct. 07)

Client: NHTSA (National Highway Traffic Safety Administration)

FRA (Federal Rail Administration)


Manage and provide support to Enterprise wide Local and Wide area NHTSA/DOT network. Network consist of over 450 nodes, maintain and manage back-end network equipment which includes 3Com Switches, Cisco 7507 enterprise and 2600 branch office routers.

Perform Citrix Account administration for remote clients

Perform Active Directory management including user account management, creation of new user accounts, deletion/ disabling old accounts and updating existing accounts. Creating security groups, local groups on a Windows 2000 / 2003 Server.

VPN Client administration and support.

SMS Administration

Participated in Email Migration

Participated in Domain Migration

Desktop Refresh

Rollout Desktops

Provided remote support to 10 Regions

General Desktop Support

Vender interaction and follow up

Network Administrator: (RSIS Inc., Jan. 05 – May 05)

Client: NHTSA (National Highway Traffic Safety Administration)


Provide Technical Support for Enterprise Network consists of Novel, Microsoft Windows 2000, 3Com switches, Cisco 7500, 2600 & 2500 series Routers

Day to day Active Directory management which included but not limited to User Account Management (Add/Delete/Modify), manage shared disk quota on server volumes. Also part of security team which was primarily responsible for managing security policies & procedures pertaining to IT.

Citrix account administration for access to the network server for remote clients

United Computer Systems:

Sep. 01 – Dec. 04


HP, Dell, Compaq, Cannon, IBM. Windows 2003 Server, Windows XP, 95 & 95. MS Office, Outlook.


Building and upgrading Desktops & Laptop computers. Designing and deploying Broadband Wired/Wireless Internet networks (DSL, Cable). Providing networking for centralized printing, Fax and Internet sharing. Computer problem diagnosis and resolution on variety of issues like, Internet, Router, Switch, Hub, Modem and Printers. Computer security, Virus / Spyware / Adware elimination, data protection and recovery. Installing and updating device’s drivers. Software support and upgrades. Adding new functionalities like PC Fax, Webcam etc. Vendor interaction and documentation. Providing training on hardware and software and ongoing support to small business contract clients.

Network Engineer: Dataflex Inc.

Oct. 00 – Aug 01


Administered Cisco Advance Lab equipped with 2500, 2600 Series Routers, 1900 Series Switches and 2- ISDN lines.

Lab implementations included various Cisco technologies:

oImplementation of Frame Relay, ISDN with DDR

oImplementation of Protocols; RIP, IGRP and Advance Routing Protocols like OSPF, EIGRP and BGP.

oImplementation of Access Lists

oImplementation of VLANS

Conducted Cisco training programs for various organizations.

On different projects, participated in Installation, Configuration and Testing phases using 3600, 2600 and 1600 series Routers and 1900 series Switches.

The WAN connectivity between head office and branches was provided using Frame Relay. Used advance protocols like EIGRP and OSPF.

Senior PC Support Specialist (NT Roll out Project)-IT 2000

Oct. 99 – Sep. 00, Client: BCP Ltd.; Team Size. 12


NT4.0, Windows 95, Compaq, Dell, HP, IBM, Gateway


Part of the team working on the NT rollout project (involves 1200 machines), upgrading the desktops, troubleshooting, new installations of NT Server and NT Workstation, creation of users, user groups, user profiles, user accounts and their rights, documentation, software/hardware vendor’s interaction, assistance in scheduling of project, upgrade hardware and software. Install, troubleshoot and configure MS Office, MS outlook, Internet Explorer, for Windows 95, Norton

Antivirus, Printer drivers. Installation and configuration of new hardware as well as swaps. User interaction and training on the upgrades hardware and software

Senior PC Support Specialist (Y2K Project)-IT 2000

Jan. 99 – Sep. 99, Client: BM Packages, Team Size: 8


NOVELL 4.1, Windows 95, IBM, Compaq, Dell, HP, ETHERNET


Part of the Y2K project team, duties includeY2k hardware and software research, documentation, software/hardware vendor’s interaction, assistance in scheduling of project, upgrade hardware and software to make them Y2K complaint. Install, troubleshoot and configure MS Office, MS outlook, Internet Explorer, Norton Antivirus, Printer drivers. Installation and configuration of new hardware as well as swaps. User interaction and training on the upgrades hardware and software

Network Support Specialist TAD (Y2K Project)-IT 2000

Jun. 98 – Dec. 98, Client: B & R Associates. Team Size: 18


Window NT 4.0, OS/2, IBM, HP LaserJet printers, Token Ring.


Part of the team working on the NT rollout project, upgrading the desktops, troubleshooting, new installations, and documentation.

Desktop Support Specialist-IT 2000

Jan. 98 – May 98, Client: Supertronics Team Size: 5


Window NT 4.0, Windows 95, Windows 3.1, MS-DOS, SQL Server, Lotus

Notes, MS-Exchange, Compaq, Dell, Toshiba, IBM, HP LaserJet printers, TCP/IP, ETHERNET and Fiber


Support 400 users in their hardware and software related problems, configuration of desktops, installation of desktops and printers, software and hardware installation, troubleshooting of any network related problem to certain level, escalation of problems, documentation of the reoccurring problems and troubleshooting of these problems, 20% to 30% of phone support.


B. S (Electronics Engineering)

N.E.D University of Engineering & Technology

B. Com (Bachelor of Commerce)

University of Karachi


CCNA: (Cisco Certified Network Associate)

MCSE: (Microsoft Certified Systems Engineer) NT 4

PC Hardware: (Noble Computers)

NT Administration: (Nobel Computers)

Network +

A +


Available upon request

Contact this candidate