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Desktop Support Engineer

Location:
Coimbatore, Tamil Nadu, India
Posted:
December 01, 2018

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Resume:

ARANGASAMY ARUMUGAM

**/**, ********** ***** **, Dharapuram, Tiruppur Dt–638656, Tamil Nadu, India

+91-971******* ac7uc5@r.postjobfree.com

OBJECTIVES

To pursue a professionally satisfying growth and challenging career. Seeking a quality environment where my knowledge can be shared and enriched for the growth of the organization and self.

SUMMARY OF EXPEREINCE

Possessing five+ years of vast experience in the field of computer hardware & networking where planning, implementation, administration and troubleshooting are involved with multiple platforms of OS Microsoft Windows XP, 7, 8 and 10.

EXPERTISE

Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal computer software and hardware, Internet and new computer technology.

Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer(PC) software.

Diagnoses and resolves end user network or local printer problems, PC. hardware problems and mainframe, email, Internet, WLAN and local area network access problems.

Co-ordinates timely repair of computer equipment covered by third party vendor maintenance agreements.

Able to work independently and within a team spirited environment.

Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.

Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.

PROFESSIONAL EXPERIENCE

TNQ TECHNOLOGIES, CHENNAI June 2015 to May 2016 & Apr 2017 to present

Designation : Junior System Administrator

Responsibilities:

Installation of Windows 7, 8,10 & UBUNTU Operating Systems and troubleshooting.

Managing user accounts and giving share & security level permissions.

Configuring and troubleshooting mail clients like MS-Outlook, Windows Live Mail and Thunderbird.

Responsible to install, setup, maintain network and also configure the peripherals, cabling and equipments accordingly as per the requirement.

Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components and Asset.

Performing client project like monitoring client’s server.

Responsible for maintaining WSUS up-to date.

Service Desk Plus ticketing tool maintenance.

Performing firmware upgrade, mail migration and other team activities.

Responsible for troubleshoot Microsoft windows issues.

Responsible for configuring & troubleshooting Microsoft outlook accounts

Responsible for the installation of software's like antivirus, MS-office, adobe & acrobat reader etc.

Responsible for maintaining Anti-Virus up-to date.

Responsible for maintaining the network & troubleshooting the network related issues.

Responsible for maintaining & troubleshooting network printers, internet issues.

TRANSPOL TRADINGS, CHENNAI May-2012 to July-2014

Client : Sri Ramachandra Hospital, Chennai

Designation : Desktop Support Engineer

Responsibilities:

Installation of Windows XP, 7, 8 Operating Systems and troubleshooting.

Installation of HP Laserjet, TVS dot-matrix printers and scanners troubleshooting.

Installation of basic software like MS-office, PDF reader, drivers and Antivirus.

Produce the document about daily activities and weekly report to superiors.

Communicating with third party vendors for application and warranty replacement.

Maintaining asset document for computers and its peripherals & configuration of the system.

G-MAC TECHNOLOGIES, CHENNAI December-2010 to May-2012

Designation : Desktop Support Engineer

Responsibilities:

Installation of Windows XP, 7 Operating Systems and troubleshooting.

Installation of printers and scanners troubleshooting.

Installation of basic software like MS-office, PDF reader, drivers and Antivirus.

Configuration of mail client like MS-Outlook and Outlook Express.

Performing LAN, Wireless router, Wi-Fi and Modem installation.

Produce the document about daily activities and weekly report to superiors.

Communicating with third party vendors for application and warranty replacement.

Maintaining asset document for computers and its peripherals & configuration of the system.

TECHNICAL SKILLS

Installation of Windows Server Operating System.

Configuring Active Directory Services, DNS and DHCP.

Basic knowledge in Back-up, RAID, WDS.

MCITP course completed.

Updating drivers and firmware, managing physical and logical hard drives.

EDUCATION

SRI RAMAKRISHNA MISSION VIDHYALAYA College of Arts & Science, Coimbatore, Tamil Nadu

Master of Computer Application -70% (2008 - 2011).

BISHOP THORP COLLEGE, Dharapuram, Tamil Nadu

Bachelor of Computer Science - 58% (2005 - 2008).

N.C.P. Municipal Hr.Sec.School, Dharapuram, Tamil Nadu

H.S.C – 67% (2004-2005).

N.C.P. Municipal Hr.Sec.School, Dharapuram, Tamil Nadu

S.S.L.C – 81% (2002-2003).

PERSONAL DETAILS

Name : A.Arangasamy

Date of Birth : 22-03-1988

Languages Known : English, Tamil

Current Address : 37-B, MGR Street, Vadavalli, Coimbatore - 641041.

(A.Arangasamy)



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