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Sales Customer Service

Location:
Pasay, Pasay, Philippines
Salary:
60,000
Posted:
December 04, 2018

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Resume:

MA. ELENA L. TABOR

#** **** ****** ********-***** Village Sta. Lucia Pasig City

Mobile Numbers: +65-093*-*******/ +63-977*******

Email Add: ac7u8b@r.postjobfree.com

ac7u8b@r.postjobfree.com

Position Desire: Sales Manager/Retail Store Manager

OBJECTIVE:

To fully develop and utilize my skills, knowledge, and work experiences in your company.

EDUCATIONAL BACKGROUND

PRIMARY : GOTAMCO ELEMENTARY SCHOOL

(1984 -1990) Elementary Graduate

SECONDARY : LITTLE LAMBS LEARNING CENTER

(1990-1994) High School Graduate

TERTIARY : EMILIO AGUINALDO COLLEGE

(E.A.C. -LaSalle)

(1995-1999) B.S. Mass Communication

Major in Broadcasting Graduate

OVERVIEW OF EXPERIENCE

Since year 2000 it has been more than 12 years in the field of Retail Management, Sales and Services. Current work concerns as a Retail Manager are the following:

Composite Group of Companies Philippines. It s a European Distribution Company of Imported Chocolates (Swiss Chocolates, Spanish Chocolates,Belgean Chocolates) were I ve been a Sales Manager for Luzon, Visayas, Mindanao areas for about 9months. Handling all major Supermarkets, Department stores all over the Philippines such as Sm Supermarkets, SM Hyper Supermarkets, Robinsons Supermarkets, Robinsons Dept Store, Rustans Supermarkets, Shopwise Gaisano Supermarkets, Puregold Supermarket, Super 8, S & R, Waltermart, Ever Gotesco Supermarkets, South Supermarket, Phili Seven Corp, Ministop, Family Mart, etc.

M1 Limited Singapore. It s a Telecom Company which providing sales and services, employed as Customer Service Officer.

Watson’s Personal Care PTE LTD. Singapore as a Retail Manager for 2 years. Retailer of health, beauty, personal care products (Retail Pharmacy).

Prior to that I have been employed to Contempo Inc. for 3yrs as a National Sales Manager equivalent position to a Country Manager I have handled 180 sales staff with more than 50 outlets all over the Philippines with ensuring operating efficiency and sales growth. We are the licensing retailer and manufacturer of Hello Kitty, Batman Superman, Winnie the pooh, Looney Toons, and some Disney Characters, Children's wear.

Prior to that I have also experience in cosmetics, perfumery, health and beauty products as a Store Manager in The Body Shop in the Philippines for about 2 yrs.

Prior to that I have been Area Sales Manager in ADP Industries it s a Distribution Company (FMCG) for about 3 yrs. handling several outlets around 150 Institutional Accounts.

The very first job was in Globe telecom I work as a Customer Service Supervisor for 2 years. Handling sales and services in Business Center. One of the big Telecommunications Company in the Philippines.

WORK EXPERIENCES

August 2014 COMPOSITE GROUP OF COMPANIES PHILIPPINES

May 2015

Position : Sales Manager

DUTIES AND RESPONSIBILITIES

Setting up and ensuring all office systems and company policies are adhered to.

Sales progressing deals to completion and dealing with difficult customers on behalf of team.

Ensuring regular feedback is provided to vendors and all offers are relayed

Pipeline control ( Geographic and Demographic control)

Ensuring all written communication is appropriate, accurate and follows our standards

Dealing with complaints as well as all corporate and repossession business

Responsible for meeting Sales Target of the organization through effective planning and budgeting.

Motivating team members towards a common objective and to

Explain lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best

Responsible for maintaining and improving relationships with the client.

Ensure team is delivering desired results. Track their performances. Make sure each one is living up to the expectations of the organization. Ask them to submit a report of what all they have done throughout the week or month. The performers must be encouraged while the non performers must be dealt with utmost patience and care.

In charge major decisions making for team and act as a pillar of support for them and stand by their side at the hours of crisis.

Coaching, training and developing the sales team.

Carrying out quarterly and bi-annual appraisals for sales team

April 2013 M1 LIMITED PTE LTD SINGAPORE

April 2014

Position : Customer Service Officer

DUTIES AND RESPONSIBILITIES

To work for an organization to promote customer care.

To work for an organization to help customers to resolve their queries.

To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and -display a caring attitude.

Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.

To work for an organization to promote business.

To answer to the queries of the customers in an ethical and informative way.

To give appropriate and relevant information to the customers.

To maintain a position of trust and responsibility by keeping all customer business confidential

To update any requests made by the customers into the system to complete the task.

Self-motivation to increase knowledge and skills by in-house trainings and seminars.

Have complete knowledge of services rendered, and complete line of products, taking

responsibility to stay update and ask for assistance to acquire latest developments.

Answer confidently or find appropriate solutions to customerproblems and concerns.

To initiate conversation to uncover customers' needs.

January 2011 WATSONS PERSONAL CARE STORES PTE LTD

January 2013 1 Coleman Street #8-07 The Adelphi Singapore 179803

Position : RETAIL MANAGER:

DUTIES AND RESPONSIBILITIES

Handling day to day operations, Daily Settlement of the Store

Store lay out; Windows Display, Visual Merchandising

Merchandising, Daily Settlement Store, and dealing to Customer Complaints and customer queries

Implementing Weekly and Monthly Promotions

Handling Manpower Scheduling.

Supervise Management Staff and SalesAssociates

Implementing and maintaining the Standard Company policies and procedures.

In charge in goods receiving s and transfers of Goods to other branches as well as returns of Goods to Warehouse and to the Suppliers.

Conducting Stock take, Cycle Count,

Coaching Skills and Good Customer Service to the staff.

Motivating Staff to be energetic effective and productive worker.

Maintaining good high sales performance of The Store.

In charged in administrative and clerical works.

Maintaining Cleanliness and Orderliness in every dept.

December 2007 CONTEMPO INC. PHILIPPINES

December 2010 Licensing of Hello Kitty, Winnie the Pooh, Batman and Superman, Spiderman, Snoopy, Looney Toons (Children s Wear) in all SM Department Store, Robinsons Dept. Store, The Landmark Dept. Store, Gift Gate Luzon Visayas, Mindanao.

14 Hillside Loop Blue Ridge Libis Quezon City Philippines

Position : NATIONAL SALES MANAGER

DUTIES AND RESPONSIBILITIES

Handling Sales Operations, Sales Monitoring, Covering areas of LuzonVisaya’s, Mindanao, in all Major Department Store such as SM Dept. Store, Robinsons Dept. Store, The Landmark, and Gift Gate Inc.

Responsible for Sales Forecast

Plan, Develop and Implementing Strategy for Operational Management towards Sales Objectives with primary focus in productivity and efficiency among employees, decreasing the cost - relevant Areas of operation

Implementing Marketing Strategy, Promotions and Advertising

Hiring Employees and Appraisal

Product Development, Product Research

Visual Merchandising, Proper Displays,

Monitor and ensure that the satellite offices in Luzon, Visayas, and Mindanao achieve key indicatorsSet by the management.

November 2005 THE BODY SHOP (JVS WORLD WIDE INC.)

November 2007 Perfumery, Cosmetics, Accessories

Suite308 3/F Ortigas Bldg. Ortigas Center Pasig City Philippines

Position : STORE MANAGER

DUTIES AND RESPONSIBILITIES

Responsible for Over All Store Operations

Responsible for Sales Forecast, Sales monitoring

Responsible for Store merchandising products

Handling Corporate Accounts

Handling Customer Complaints

Handling Telemarketing (Call out clients for Promotions and Sale Activities

Responsible for Inventory, Cashiering functions, Accounting Bank in Stock take

Handling Manpower, Responsible to motivate the Staff to Reach the Monthly Sales Target.

Executing Marketing Strategy, Paper Works

Scheduling of Manpower

Keeping Orderliness and Cleanliness by each dept.

August 2002 ADP INDUSTRIES INC. (FMCG)

October 2005 26Matalino St., G/F Eagle Court Condo Diliman Quezon City

Position : AREA SALES MANAGER

DUTIES AND RESPONSIBILITIES

Responsible for Over All Store Operations

Handling Major Accounts,Store visiting Store Merchandising Products by brands

Responsible for Maintaining Existing Account

Responsible for Developing New Accounts

Follow ups, Booking, Events Coordinator

Handling Product Presentation, Product Development, After Sales

Responsible for Coverage Plan

Conducting Business Review

Responsible for Sales monitoring and Sales Forecast

January 2000 GLOBE TELECOM (Telecommunication Company)

July 2002 L/G Robison sMetroeast Dela Paz Pasig City Philippines

Position : CUSTOMER SERVICE SUPERVISOR

DUTIES AND RESPONSIBILITIES

Handling Customer Complaints, Billing Assistance

Handing Fraud Investigation, Phone verifier Phone Configuration

Follow-ups, Call out clients, Paper Works, Filling Records Encoding

Responsible for product demo, Releasing Products

Handling Reservation of Special Numbers, Roaming Coordinator

Handling Sales and Service Assistance

PERSONAL DATA

CIVIL STATUS : Single

SEX : Female

NICK NAME : Elaine

HEIGHT : 5 3 Tall

CHARACTER REFERENCES : Available upon request



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