Kim L. Quinn

Stirling, NJ *****

201-***-****

ac7u1i@r.postjobfree.com

Summary

Proven Professional with diversified background in IT, sourcing & customer service. Excellent communication skills and strong relationship builder internally and with external clients. Detail-oriented, analytical, multi-tasker. Effective problem solver, good negotiator and quick learner.

Experience

Dr. Robert Konieczny, Madison, NJ 7/2017 – Present

Office Assistant

Apply payments to patient accounts

Schedule appointments

Enter charges on patient account for billing

Wyndham Worldwide (formerly Cendant Corp), Parsippany, NJ 3/2002 – 3/2017

Senior Specialist

Created 6 franchise websites, with security for purchasing

Salesforce and SharePoint Administrator

Implemented brand standards and approved suppliers for high speed internet solutions

Worked cross-functionally with brand operations, quality assurance, IT, legal, risk management, information security and senior management teams resolving with supplier issues

Developed customized Requests for Proposals (RFP’s) which assisted in selecting suppliers using online RFP and RFI tools via the GeP platform

Negotiated contract pricing, bundling services and ensuring maximization of buying power

Tracked contracts using SharePoint database

Resolved issues between franchisees and high speed internet suppliers

Worked on contract negotiations with our legal team, risk management, information security and suppliers on changes to business terms

Collaborated with suppliers on development of relevant & effective materials for franchise conferences

Facilitated training and designed training tools

Coordinated and facilitated the installation of high speed internet access and televisions for the HPT properties in addition to coordinating the installation of televisions and cable access throughout the entire Hamilton Park/Vanderbilt’s property.

Maintained multiple websites such as a supplier registration portal and 3 individual customer facing sites for business units (Hotel Group, RCI and Vacation Rentals)

Client Service Support

Maintained Trend database. i.e. new customer setups, customer account maintenance, new product entries, maintained price updates on all products as well as Transfers and Terminations of customer accounts

Assisted in Supplier Promotions and tracking of sales

Trained new staff on order entry and product lookups

Experienced in A/P and A/R processes. Processed credits, returns, receipt of payment inquiries and revised system to clear up report exceptions

Ran and reviewed Daily and Monthly sales reports including specific reports

Answered customer’s questions concerning products, pricing, lead times, specifications and payment requirements

Order entry; quote entry, PO processing and payment processing

Kim L. Quinn 2

Boston Financial Data Services, N. Quincy, MA 7/1998 – 8/2001

Service Specialist III

●Supported Quality Control of daily cash processing in the back office of a large mutual fund company

●Processed address and/or name changes as well as allocations changes

●Cross trained on liaison functions, and trained new staff on financial transactions and QC

●Provided improvement feedback to associates, and answered questions regarding financial processing, i.e. rollovers, transfers, etc.

●Researched and resolved complex transactions as well as balanced and deposited all checks and financial processing on a daily basis

●Posted cash to accounts

●Processed hand pages to wire money out, purchase to accounts from wires coming in as well as QC for wire purchases

●Trained Night Manager on transactions and QC

●Managed staff of 3 on 2nd shift

Education

Fisher College, New Bedford, MA 6/1996 – 6/1998

Associates Degree in Science, Major: Criminal Justice

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