Forest Hills, NY 11375 firstname.lastname@example.org
SUMMARY OF QUALIFICATIONS
Motivated and result-oriented City Tech graduate. Passionate about computers and technology. Able to take initiative, prioritize multiple tasks and manage workload. Resourceful team player with a can do attitude.
New York City College of Technology, New York, NY December 2017
Bachelor of Technology - Summa Cum Laude
Honors & Awards: Dean's Honor List Spring 2015, 2016, 2017 and Certificate of Excellence Spring 2017
AREA OF CONCENTRATION
Network and Systems Security
Cost Benefits Analysis
Data Integrity / Disaster Recovery
Amazon Web Services
Preparing for Project Management Professional (PMP) certification
Software: AWS – EC2, Microsoft Office Suite, Windows, Mac OS, CentOS, Ubuntu, Kali, Word Press, VMWare, Apache Server, Adobe Photoshop and InDesign
Hardware: PC setup/upgrades/repairs, software installation & troubleshooting, data recovery.
Networking: TCP/IP, VPN, SSH, network cabling & setup, remote access.
FEMA: Information Security; Network Assurance; Digital Forensics; Cyber Incident Analysis and Response; Information Risk Management.
The Daily Front Row January 2018 – October 2018
Desktop Support Specialist New York, NY
Update all desktop software and ensured all networking devices are connected properly.
Coordinate with service providers to guarantee web server’s updates and expansions are executed.
Used excellent communication skills and extensive technical knowledge to help resolve glitches.
Managed, maintained and updated content and monitor performance.
Coordinated various web pages with appropriate links and multimedia elements in collaboration with design team members.
Department of Education (PS196) March 2017 – May 2017
Intern Queens, NY
Troubleshoot and implement hardware and software.
Implement DOE proxy server settings on all computers, laptops and Smartboards.
Respond to daily tickets for immediate technical support.
Create record keeping for current and new equipment.
Implemented DOE software on mobile, laptops, desktops and iPads.
Ensured Wi-Fi settings were up to the DOE code on all connected devices.
Prioritized tasks and assignments to meet scheduled completion dates.
Worked with DOE field technicians on short and long term projects.