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Customer Service Test

San Jose, California, United States
November 29, 2018

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Himani Kohli

Email :

Contact Number- +1-646-***-****


A dynamic professional with 4 years 6 months of experience in the area of Software Testing (Manual and Automation) with a solid understanding of SQL,Test Planning, Test Design, Test Execution and Defect Reporting & Tracking,analysis and product testing with Insurance business domain (Workers Compensation, Property and casualty).

Experienced in various stages of SDLC including requirement gathering, Documentation and Implementation of software applications.

Strong Experience in AS/400(Application System/400) application testing.

Good knowledge of iSeries DB2, SQL, Web-based application testing.

Expertise in Understanding and Analyzing Test Requirements, Tracking changes and maintenance of Test Requirements.

Strong Experience in Automating Web Application Testing using Selenium WebDriver with Junit frameworks.

Strong Experience in Java Programming, Selenium WebDriver, JUnit. AREAS OF EXPERTISE

In-depth knowledge of Software Development Life Cycle (SDLC) and methodologies like Waterfall, Agile and Rational Unified Process(RUP).

Experience in gathering, analyzing and documenting business requirements and developing Business requirement documents.

Experience in testing of iSeries DB2 AS/400, SQL, Web Based applications.

Writing Test cases using Element locators, WebDriver methods, Java programming features and Junit Annotations.

Hands on experience in working on both commercial and personal lines of insurance in various areas like policy admin, rating engine, policy forms etc.

Experienced in writing test scenarios, test cases for the positive, negative and regression testing fuelling swift corrective actions. Created test plans and test scripts based on higher/lower level design documents. Worked extensively with line of business and User acceptance testing resources to cover total functionality for system Integration testing, including end to end and regression testing.

Experience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, Junit and selenium Grid.

Expertise in implementation of Automation framework using Selenium. Certifications (July 2017- September 2017)

AINS 24 -General Insurance for IT and Support Professionals. It included the certification of AINS 21 -Property and Liability Insurance Principles.


Business Analyst/Software Tester, V Group Inc. Pune Jan 2017- April 2017



Tournament Edition is a tool to follow, create and participate in tournaments, seasons, and events of any kind, send and receive notifications, work online or offline on multiple platforms including iOS, Android, Mac, Windows, Linux, and Apple Watch. This is In- House project of V Group. Designed from the ground up with Tournament Organizers, players, and fans in mind, Tournament Edition is the world’s most comprehensive tournament and event management platform.


The V Group team supports seven pharmaceutical services applications. These applications allow for the registration of respective pharmacies, requesting of orders, and other core pharmaceutical processes. Many of the supported applications are customized to meet end client needs. Each V Group team member is assigned a small number of core applications which they quickly master through ongoing training. SKY BRIDGE:

Sky bridge Capital is a hedge fund management firm. We provide maintenance services to their existing fund management system, and then later expanded to a complete application migration using new servers and technologies.


• Preparation of the Test Strategy and guiding the team.

• Develop Business Architecture using requirements such as scope, process alternatives, and risks. Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.

• Involvement in the System Test Plan Preparation and Requirements Streamlining.

• Involvement in Preparation of Test Procedures, Test Scenarios, Cases and Test Data.

• Responsible for GUI and Functional Testing, using Black box Testing Techniques.

• Involved in Automation Infrastructure Development using Selenium.

• Enhanced Test cases using Java programming features and Junit Annotations.

• Execution of Selenium Test cases and Reporting defects.

• Conducting Data driven testing, cross browser testing and parallel test execution.

• Enhancing the Test Scripts for Global Execution.

• Involvement in solving Environmental problems along with Technical Support People.

• Involved in Regression Testing using Selenium

• Preparation of weekly and monthly status reports. Business Analyst/Automation Tester, DXC Technology., Noida Aug 2014 – Oct 2016

Product: Point-In, Agency Link

Agency Link: Agency LinkTM software helps agents more effectively sell and service P&C insurance policies, helping you grow your business and increase agency loyalty and retention while lowering costs.Agency Link lets your agents rate, quote and issue new policies through an agency portal, their own agency vendor system, a comparative rater or a combination of channels. Agents get immediate access to a wide range of customer service functions, such as managing renewals, entering a first notice of loss, tracking claim activities, making installment payments, or providing access to soft copies or printed documents associated with a policy. POINT IN : POINT IN is an easy-to-configure, Java-based policy administration software component with the industry’s most comprehensive insurance processing functions for all lines of business. POINT IN is designed to support millions of policies and is continually kept current by DXC. Client: CHUBB GROUP OF INSURANCE COMPANIES, USA.

Role: BA (Business Analyst)

Team Size: 25


- Worked on Commercial Property and Workers compensation insurance. Responsible for validating rating of WCV policies, analysing requirements, gap analysis, analysing policy rating algorithms, verifying test scenarios.

- Mainly responsible for test case writing, execution and automation, bug reporting,query writing & database testing.Exposure of writing & executing SQL queries for data validation.

- Performed analysis and presented results using SQL,MS Access, Excel, and Visual Basic scripts.

- Imported, exported and manipulated large data sets in multi-million-row databases under tight deadlines.

- Manipulated files and their associated data for rapid delivery to clients or loading onto internal databases.

- Collaborated with project managers, legal counsel, and other team members to gather data for projects.

- Performed and conducted complex reporting analytics.

- Involved in Automation Environment setup using Eclipse, Java, Selenium WebDriver jars and Junit.

- Prepared selenium webdriver test cases for automating the testing procedure .

- Preparation of automation tests using the selenium JUNIT /TestNG framework.

- Debugging the tests & fixing the error in the tests using the eclipse.

- Analysis of various Change Requests that are raised by the customer for the enhancement in the Point IN Software.

- Analyzing the production issues and preparation of the effective resolution to it.

- Preparation of Test Plans for testing of enhancements, issues reported by customer and integration testing of system.

- Have exposure of various subsystems like Policy Processing, Receivables and Media View by handling various Issues.

- Involved in functional, regression and integrated testing, Unit Testing, System Testing, Release or Deployment Testing, User Acceptance Testing of system.

- Working as a consultant by providing guidance to technical team on insurance domain (WCV LOB) related queries.

- Working as a mentor for the new joiners to the projects by providing them training on the product and handling their specific queries.

- Involved in review of test results, analysis report prepared by peers and new joiners to the projects.

- Updating and implementing the new rates as per NCCI to system and providing the system impact.

- Preparing SLA reports every month and providing daily quality check report to client to ensure quality in whatever we are delivering.

- Observing the existing issue to system and providing the necessary resolution to the issue.

- Preparation of issue report and providing the reports to higher management.

- Identifying the downstream Impacts and modifying the requirements in accordance.

- Understand the costs, schedule, and risk.

- Undertaking Knowledge Transfer session and Mentoring for the New Peers.

- Preparing weekly billing report to various projects and providing the reports to higher management. MEADOWBROOK INSURANCE GROUP, USA.

- Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities.

- Assists in analyzing and documenting client’s business requirements and processes; communicates these requirements to technical personnel by constructing basic conceptual data and process models, including data dictionaries and volume estimates.

- Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.

- Assists in developing and modifying systems requirements documentation to meet client needs.

- Participates in meetings with clients to gather and document requirements and explore potential solutions.

- Executes systems tests from existing test plans. Assists in analyzing test results in various phases.

- Participates in technical reviews and inspections to verify intent of change is carried through phase of project.

AVIS e Solutions Pvt. Ltd., Noida Aug 2012 - July 2014 Product: Software/Website/Android/IOS Mobile application development Role: International Business Development Executive/Proposal Writer Responsibilities:

- Preparing proposals (with/without RFP's) for global clients.

- Preparing Marketing collaterals, RFI, RFP, RFQ, brochures, flyers, case studies, slip-sheets, corporate presentations, bi-fold, tri-fold, talk book, whitepapers and, client meeting documents.

- Expertise in Pre-Sale (Bidding/Technical Proposal Writing /Calculating Project Cost Post Sale Activities

(Assisting Development team in understanding requirements/Resolving any issue if arise during execution of project/Managing Change Control)

- Technical Documentation/Proposal Writing with Work Breakdown Structure/Executive Summary/ Key Application Features

- Conducting extensive market and industry research as necessary to support content creation for deliverables.

- Proofread proposal, make suggested word choice and layout recommendations.

- Interacting with the global counterparts via phone and emails.

- Developing key messages (e.g., value propositions, differentiators), executive summaries, cover letters, Research methodologies etc.

- Effectively managing multiple projects concurrently.

- Working simultaneously on proposal projects to successful conclusion and assume ultimate responsibility for final work product.

- Managing client accounts to maintain relationship.

- Proper resource planning for each project.

- Working with technical team through various phases of SDLC and delivering the project.

- Regular coordination between client and development team.

- Assisting bidding team to draft bids.

- Working on social media marketing activity for the organization.

- Managing vendor relationship and get the work done.

- Designing email and calling campaign for international business.

- Understanding Client Business Processes/Client Organization Work Flow

- Estimating Project Time Line based on Client project specs

- Bidding on Guru/Elance site for Web design/Programming/Internet Marketing Projects.

- Generating Leads from Elance/ Guru/PPH Sites

- Searching RFP (Request for Proposal) on internet for Web Development, design/ Internet Marketing Projects

- Good Knowledge of CRM (E-BUSINESS (B2B/B2C), Client Relation Management/ E-Learning / E-marketing Activities (SEO/Link Building/Blogging/Social Book Marketing etc) / E-commerce domain.

- Analyzing website traffic through Google analytics tool. Projects Handled:

1) Sysmind Mobile application: Actively involved in the proposal preparation, coordination between client and development end.

2) Electronic Health Record Portal- The web application KoolMd is developed to facilitate online communication between doctors and patients.

3) Emanagins: Emanagins is a software that is developed to control all management related activities in an institution.

Core Competencies


Operating System

DB2/400, SQL

OS/400(Recently known as i5/OS)

Business Domain Insurance (Property and Casualty), Mobile Application Development (Android and IOS)

Manual Testing SDLC Models, Agile & waterfall models & Testing techniques, Creating and executing Test

cases, Test Factors, Bug isolation.

Automation Testing

Selenium Webdriver with Junit framework.


Bachelor of Technology in Electronics and Communication engineering Subharti Institute of Technology and Engineering, Meerut - 250005 Uttar Pradesh Technical University, Uttar Pradesh 226021 Year: 2008-2012

Additional Skills

- Proficient in Microsoft Office (Word, Excel, Outlook, Powerpoint, Visio).

- Expert knowledge of SQL and relational database management systems.

- Skilled with FSIT and JIRA defect management and bug tracking tools.

- Familiar with Agile software development methodology. Achievements

Professional & Extracurricular activities

- Introduced checklists in order to facilitate the working of new resources.

- Identified and utilized variety of learning materials, resources and technology methods to support & improve the instructional environment.

- Received appreciation from clients

- Employee recognition award.

- Started providing training & mentoring to the new Joiners about the system process.

- Have been an active participant in organizational activities. (Annual Cultural Meets) Personal Details

Date of Birth: 25th Dec, 1990

Marital Status: Married

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