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Customer Service Sales

Location:
Huntsville, Alabama, 35801, United States
Salary:
30000+
Posted:
November 29, 2018

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Resume:

John Skinner

*** ******* ***, ** *****561-***-**** • ac7tvd@r.postjobfree.com •

https://www.linkedin.com/in/john-skinner-iii/

QUALIFICATIONS PROFILE

Provide quality support with a high degree of customer service, technical expertise, and timeliness. Frequent contact with users, peers, and managers through telephone support and field support. Collaborate in a team environment to resolve customer problems and support other members of the desktop services department in providing customer support. Provide hands-on support to other IT teams including network services, business applications, and other its teams.

Technology Solutions: Design, implement, and recommend technology solutions including Network Security, firewall, IDPS, HIDPS, database, troubleshooting, and systems management.

Increasing Revenue: Create recurring revenue by providing high quality technical solutions and exemplary customer service including strong verbal and written communications.

Solving Complex Issues: Research, resolve and respond to complex questions received via escalations, supporting services in accordance with current standards. Follow up with the user to ensure the problem is resolved satisfactorily.

Technical Coaching: Develop and provide technical coaching and mentoring to other desktop services staff and company associates.

Core Technologies:

Environments:

Windows 7/8/8.1/10; Linux, VMware, Networking, Administration, Network Security

Applications:

MS Office (Word, Excel, Outlook, PowerPoint), Access, Kali Linux, Internet Security, Firewalls, NIDPS, HIDPS, POS systems

Tools:

Kali Linux, Access, TCP/IP, VPN, LAN/WAN

EDUCATIONAL BACKGROUND

Bachelor of Applied Science in Information Technology

Security & Network Assurance (IT Forensics) Concentration – 2018

Palm Beach State College, Lake Worth, FL

Bachelor of Science in Business Administration (Finance)

Auburn University, Auburn, AL

College Credit Certificate in Information Technology Technician, December 2018

Network+, Security + Certifications, December 2018

Cofounder of Cyber Security Alliance

Phi Theta Kappa

Presidents Academic List and Dean’s List on every term since 2016

The Society for collegiate Leadership & Achievement (SCLA)

EXPERIENCE HIGHLIGHTS

Palm beach State College (2014-2018) Lake Worth Florida

Obtaining a bachelor’s degree in Applied Science of Information Technology (Cybersecurity)

Injured (2011-2013) Was injured in an accident and was unable to work.

Jesse Tax Service, Decatur, IL

System Administrator and Office Manager, 2009 to 2011

Technologies: Windows Server, Kali Linux, VMware, Firewalls, Microsoft Office

Provided administration by setting up, configuring, and monitoring systems while performing basic troubleshooting and support. Managed all Network Security, Firewall, HIDPS, NIDPS. Ran various services including domain controllers, files shares, and group policy. Performed monthly security technical information guide (STIG) for all servers for compliance. Set up security policies.

Contacted customers frequently while maintaining good customer relations by understanding and applying the processes of project management.

Initiated protective and corrective measures when a cybersecurity incident or vulnerability was discovered, ensuring an established process for authorized users to report all cybersecurity-related events.

Outback Steakhouse Briar Bay, South Florida

Managing Partner, 1990 to 2008

Technologies: Windows Server, VMware, routers/switches, Internet Security, POS products, Security Policies

Crafted service solutions bringing together strategic elements for a client from professional services, outsourcing, and end-to-end communications. Coached and mentored direct reports to successfully target and acquire new customers.

Recognized as kitchen manager of the year 1995 and managing partner of the year 2005.

Managed operations for this high-volume restaurant.

I managed and increased sales to its peak in 2005 to 4.5 million a year and drove a 90-member team that had the lowest turnover ratio in the company.

Coached team members in articulating the business value of solutions and cultivating deep business relationships with executives in client organizations.

Forecasted sales and developed quotas, monitoring progress against goals, anticipating resource requirements, and planning work for your team.

Ensured the integrity of operations through excellence in customer relations.

Attracted, retained, and promoted new business through proactive community service efforts

Ensured a safe workplace and pleasant customer service experience.

Forecasted sales and developed quotas, monitoring progress against goals, anticipating resource requirements, and planning work for your team.

Held P&L accountability, managed sales budgets, forecasting, and reporting activities.

Ensured the integrity of operations through excellence in customer relations.

Attracted, retained, and promoted new business through proactive community service efforts

Ensured a safe workplace and pleasant customer service experience

References Available upon request.



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