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Install Configure Support Intel-based Servers Employee Training

Location:
Medford, New Jersey, United States
Salary:
68,000
Posted:
November 28, 2018

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Resume:

SIMONA C. McCLEESE

Marlton, New Jersey 856-***-****

ac7tlz@r.postjobfree.com www.linkedin.com/in/simonamccleese

BUSINESS ANALYST

Deliver Product Solutions and Support to Multiple Clients

Analytical and innovative IT professional, collaborating with teams to deliver project solutions on time. Manage multiple processes and high-level client deadlines. Customer-focused leader, adaptable to variety of work environments, with time-sensitive reporting. Lead trainer on new procedures. Areas of expertise:

Install Configure Support Intel-based Servers Employee Training Materials and System Analysis ServiceNow

PROFESSIONAL EXPERIENCE

FISERV, Cherry Hill, NJ 2010 to 2018

IT Service Administrator

Supported Intel-based servers for internal and external customers running financial-based applications. Supervised and trained global and on-site associates in product development strategies. Monitored and resolved performance in VMware-based 24/7 Data Center environment.

Managed programs and ensured production services monitored with proper alert notifications, communicating failures, and resolving issues.

Sustained and enhanced document repository infrastructure and basic infrastructure by further integrating and automating process.

OPEN SOLUTIONS, Cherry Hill, NJ 2001 to 2010

Production Control Analyst

Led Change control interdepartmental team meetings. Formulated and generated reports to upper management. Tested new procedures and troubleshot advanced procedures. Resolved technical request desk issues and disaster recovery. Led team of 6 employees in processing and new departmental procedures. Assisted in conversions and deconversions of client data.

Maximized efficiency by documenting processes and procedures for quality assurance standards.

OPEN SOLUTIONS, Cherry Hill, NJ 2001 to 2010

Computer Operations Associate

Ran batch production for portfolio consisting of over 50 clients. Conducted weekly database test. Distributed incoming files and reports to respective databases.

ADDITIONAL RELEVANT EXPERIENCE

MCDONALD’S, Philadelphia, PA

Store Manager

Consulted with senior management on profit and loss. Managed daily procedures. Interviewed prospective employees.

Trained employees on new products and procedures.

EDUCATION

Coursework completed toward Information Technology Degree

UNIVERSITY OF PHOENIX, Philadelphia, PA

CERTIFICATIONS

Certificate in Network Engineering, Computer Learning Center, Cherry Hill, NJ

TECHNICAL SKILLS

Microsoft_SQL Microsoft Office Siebel Citrix VMWare AppWorx Service Now Compass

ACHIEVEMENTS AND LEADERSHIP

Volunteer for The Angels Community Outreach Charity

Served as Captain (2016) for St. Jude’s Children’s Research

Received Several Living Proof Awards



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