SIMONA C. McCLEESE
Marlton, New Jersey 856-***-****
ac7tlz@r.postjobfree.com www.linkedin.com/in/simonamccleese
BUSINESS ANALYST
Deliver Product Solutions and Support to Multiple Clients
Analytical and innovative IT professional, collaborating with teams to deliver project solutions on time. Manage multiple processes and high-level client deadlines. Customer-focused leader, adaptable to variety of work environments, with time-sensitive reporting. Lead trainer on new procedures. Areas of expertise:
Install Configure Support Intel-based Servers Employee Training Materials and System Analysis ServiceNow
PROFESSIONAL EXPERIENCE
FISERV, Cherry Hill, NJ 2010 to 2018
IT Service Administrator
Supported Intel-based servers for internal and external customers running financial-based applications. Supervised and trained global and on-site associates in product development strategies. Monitored and resolved performance in VMware-based 24/7 Data Center environment.
Managed programs and ensured production services monitored with proper alert notifications, communicating failures, and resolving issues.
Sustained and enhanced document repository infrastructure and basic infrastructure by further integrating and automating process.
OPEN SOLUTIONS, Cherry Hill, NJ 2001 to 2010
Production Control Analyst
Led Change control interdepartmental team meetings. Formulated and generated reports to upper management. Tested new procedures and troubleshot advanced procedures. Resolved technical request desk issues and disaster recovery. Led team of 6 employees in processing and new departmental procedures. Assisted in conversions and deconversions of client data.
Maximized efficiency by documenting processes and procedures for quality assurance standards.
OPEN SOLUTIONS, Cherry Hill, NJ 2001 to 2010
Computer Operations Associate
Ran batch production for portfolio consisting of over 50 clients. Conducted weekly database test. Distributed incoming files and reports to respective databases.
ADDITIONAL RELEVANT EXPERIENCE
MCDONALD’S, Philadelphia, PA
Store Manager
Consulted with senior management on profit and loss. Managed daily procedures. Interviewed prospective employees.
Trained employees on new products and procedures.
EDUCATION
Coursework completed toward Information Technology Degree
UNIVERSITY OF PHOENIX, Philadelphia, PA
CERTIFICATIONS
Certificate in Network Engineering, Computer Learning Center, Cherry Hill, NJ
TECHNICAL SKILLS
Microsoft_SQL Microsoft Office Siebel Citrix VMWare AppWorx Service Now Compass
ACHIEVEMENTS AND LEADERSHIP
Volunteer for The Angels Community Outreach Charity
Served as Captain (2016) for St. Jude’s Children’s Research
Received Several Living Proof Awards