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Active Directory Customer Service

Location:
Hollywood, Florida, United States
Posted:
November 28, 2018

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Resume:

BEN J. ARNOLD

814-***-**** Cell

ac7tjz@r.postjobfree.com

Mission: To obtain challenging and gainful employment

PROFESSIONAL PROFILE

A+ Certified and Network+ Certified Versed in Windows Vista, 7, 8, 8.1, and Windows 10 operating systems from Microsoft

Proficient in the installation, troubleshooting, and supporting of client hardware, software, and peripherals, as well as various application packages in an Active Directory environment

Skilled with Microsoft Office Suite applications, Word, Excel, Power Point Access, FrontPage, and Outlook Exchange

Proven ability to supervise staff, to problem solve, and to provide excellent customer service

EDUCATION

Associate Degree in Computer Information Systems” Computer Networking” Tri-State Business Institute, Erie Pa.

Diploma in Computer Systems Support Technician Dubois Business College, Oil City Pa.

AWARDS

Named to Deans List Tri-State Business Institute

Multiple Perfect Attendance awards Tri-State Business Institute

Multiple Perfect Attendance awards Dubois Business College

WORK HISTORY

Contract Roles since relocating to South Florida 2018:

Broward County Supervisor of Elections as an EVID and BOD Technician

BCAD/Amadeus Field Engineer FT Lauderdale/Hollywood Airport

Insight Global/ NBC Universal/ New Telmundo Center Desktop Setups

Ben J. Arnold PC Technical Support for Private Users

May 2017 to the present

On-Site PC Assessment

PC Troubleshooting

PC Tune ups

Virus Removal

Private User Instruction

WORK HISTORY cont.

Stefanni Contractor for Komatsu (formally Joy Global) 120 Liberty Street

April 11, 2016 Franklin, PA

May 10, 2017 Deskside Technician

Provide deskside support locally, by telephone as well as remotely companywide using Remedy and Single Point of Contact (SPOC), as well as Office 365 and many other engineering software packages.

Responsible for Provisioning and Imaging of PC’s companywide in an Active Directory environment, where I created new users, new hardware, placing them in the correct OUs, as well as tombstoning accounts when needed.

Further, I synced up email, task scheduling with Office 365

Enforcing system security procedures

Installation of various application for multiple departments

Maintaining system networks

Supervising temporary staff and Interns

Maintaining inventories of PC’s and accessories equipment in an Active Directory environment

Ben J. Arnold PC Technical Support for Private Users

August 2016 to the present

On-Site PC Assessment

PC Troubleshooting

PC Tune ups

Virus Removal

Private User Instruction

Plum Choice Inc. 900 Chelmsford Street

August 2, 2011 Lowell, MA 01851-8100

August 28, 2015 Technical Support Representative

Providing over the telephone and remote technical support to contract customer clients on Windows based PC’s in a helpdesk environment. Windows XP though Windows 10.

Covering system software issues, including system troubleshooting, connection issues of both a wired and wireless nature, system tune ups / clean ups (malware removal). Operating system reinstalls, application installation and setup.

WORK HISTORY cont.

Salvage Direct Inc., 42336 Gilbert Dr. Titusville PA.

July 21, 2009 to October 21, 2010 IS Service Desk Technician

Provided first level remote and telephone technical support and second level hands-on support to corporate and field office personnel for 300 plus users

I performed a variety of computer systems administration and support tasks, including installation, documentation, testing, maintenance, troubleshooting, and support of PC hardware

I provided support for Windows operating systems, and software applications i.e.; Microsoft Office Suites, Alloy Navigator in an Active Directory environment

I supported Peripherals, PDAs, and Telephone installation and switching

NELLCOM Technologies, LLC. 2722 Wilmington Road, New Castle, PA. October 2008 to April 2009. Computer Technician

Computer Sales, Service, Networking, And Training

I greeted incoming customers, determine their user needs of either service of an existing computer i.e. analysts of computing issues, or make an assessment of their needs regarding a new computer.

Provide over the phone consulting of user’s issue.

Repairs of hardware and software issues of customers PCs

Keep a running inventory of store stock

Handle customer sales transactions

Create work order tracking tickets in the stores in-house tracking system

Perform preparations on sold computers preparing them for customer use i.e. installing third party software (Anti-virus, anti-spyware, and MS Office suits etc.),and printer installs.

On site installations and repairs, wireless network installation(House Calls)

Private User Instruction

Adelphia Communications Corp. 102 S Main St. Coudersport Pa. March 2006 to December 31, 2007 PC Analysts/Corporate Helpdesk

Provided first level remote and telephone technical support and second level hands-on support to corporate and field office personnel for 14,000 plus users

Integrated work efforts with other support groups in the resolution of hardware, software, and networking issues.

Responsible for the support of desktops, laptops, printers, and peripherals, along with a wide variety of software including word-processing, spreadsheet, database, emulation, and e-mail packages.

Skilled in troubleshooting, installation, and support of networking issues in a Windows 9x, Windows NT Workstation, Windows 2000, Windows XP, and Windows Vista in an Active Directory environment

Experience with Track-IT, Remedy, DST, and CSG billing applications and Hummingbird terminal emulator packages as well as Blackberry issues.

Handle technical critical situations calmly and effectively

Document activities and procedures in an accurate and timely fashion

Matric Limited, 2099 Hill City Road Seneca, PA Temp though Manpower October 05 to March 06 Electronic Assemble/Solderer

WRG Project to retrofit Veriphone ATM card reader machines for security per Visa requirements

Tested, disassembled, retrofitted, reassembled, and retested product for customer

SELF-EMPLOYED Contract Work September 2000 to Present

Troubleshooting and repairing of Server, PC, Notebooks, and LAN, WAN, and MAN technologies

Private user instruction

CONTRACT WORK

Network Engineering Technology- Wal-Mart Titusville Pa. laying voice and data cabling, as well as hanging 42” Plasma monitors, and installing 34” and 17” LCD monitors

ISA Logic Board Replacement Project-National City Bank Northern Erie Area

ISA Branch Remediation Project-National City Bank

Northern Erie and Pittsburgh Pa. areas replacing hard drives, pin pads,

And UPS’s

INTERN City of Erie School District, Erie Pa. Full-time unpaid Internship January 2, 2002 to February 13, 2002

Troubleshooting and repairing of Servers, PCs, Notebooks, and LAN technologies

Loaded Office Suites and other third party software

Helpdesk

SELF-EMPLOYED Ben J. Arnold’s Flights of Fancy Oil City Pa. Full-time/Part-time December 1996 to September 2001

Sold toys that fly, stainless steel precision instruments and tools, chairs that fold and bag

Gauged markets and ordered appropriate stock

Handle transportation, accounting, and taxes

REFERENCES / PORTFOLIO / ACT 34/151/114 CLEARANCES–Available upon Request



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