EDUCATION AND TRAINING
***** **** ****** ** *** 8402, Valencia, California 91355 H: 661-***-**** email@example.com Customer Service Representative with management experience and exceptional people skills. Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Strong organizational skills
Sharp problem solver
Seasoned in conflict resolution
Active listening skills
Energetic work attitude
Customer service expert
Telephone inquiries specialist
Fluent in Spanish
Cheerful and energetic
Dependable and reliable
01/2013 to 09/2015 Customer Service Representative Fine Fare Supermarket - reading, pennsylvania
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Successfully interacted with customers and retail buyers to expedite orders. Processed merchandise returns and exchanges.
Managed quality communication, customer support and product representation for each client.
Computed accurate sales prices for purchase transactions. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Served as the company's only bilingual Spanish/English customer service representative.
Trained 10 new employees.
Processed and issued money orders for customers.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
09/2015 to 12/2017 Acid Filler
East Penn Manufacturing Co Inc - reading, pennsylvania Filled empty uncharged batteries with acid and send them to charge before it would be shipped to the customer.
ACTIVITIES AND HONORS
2014 High School Diploma
Reading Senior High School - Reading, PA
Honor Roll 2012-2014
Reading Area Community College - Reading, PA
Dean's List Honoree- Fall 2014, Winter 2015
Officer in HOSA (Health Occupational Students of America)