SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

DAFNICE VELEZ

***** **** ****** ** *** 8402, Valencia, California 91355 H: 661-***-**** ac7tj5@r.postjobfree.com Customer Service Representative with management experience and exceptional people skills. Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Strong organizational skills

Sharp problem solver

Seasoned in conflict resolution

Active listening skills

Energetic work attitude

Customer service expert

Telephone inquiries specialist

Detail-oriented

Fluent in Spanish

Flexible scheduling

Excellent multi-tasker

Mathematical aptitude

Cheerful and energetic

Dependable and reliable

01/2013 to 09/2015 Customer Service Representative Fine Fare Supermarket - reading, pennsylvania

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Successfully interacted with customers and retail buyers to expedite orders. Processed merchandise returns and exchanges.

Managed quality communication, customer support and product representation for each client.

Computed accurate sales prices for purchase transactions. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Served as the company's only bilingual Spanish/English customer service representative.

Trained 10 new employees.

Processed and issued money orders for customers.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

Recommended, selected and helped locate merchandise based on customer needs and desires.

Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

09/2015 to 12/2017 Acid Filler

East Penn Manufacturing Co Inc - reading, pennsylvania Filled empty uncharged batteries with acid and send them to charge before it would be shipped to the customer.

ACTIVITIES AND HONORS

2014 High School Diploma

Reading Senior High School - Reading, PA

Honor Roll 2012-2014

RN

Reading Area Community College - Reading, PA

Dean's List Honoree- Fall 2014, Winter 2015

Officer in HOSA (Health Occupational Students of America)

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