STEPHANIE VELASCO

B*** Sorrento Oasis C. Raymundo Ave.,

Rosario, Pasig City 1609

+639*********

ac7tim@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly driven and detail oriented Reporting Analyst with 8 years of experience in BPO environment. Dedicated professional specializing in developing and improving reports and processes through data which increases operational efficiency. Has a proven track record of analyzing operational programs through data trends to help management create adequate short and long term decisions.

CORE QUALIFICATIONS

●Proficient in Microsoft applications

●Proficient in g Suite - Docs, Sheets, Slides, etc.

●Basic knowledge in VBA and Google script

●Forecasting and Capacity Analysis

●Team management

●Project management

EDUCATION

Polytechnic University of the Philippines

Bachelor of Science in Clinical Psychology

2006-2010

EXPERIENCE

October 2015 – April 2018

Reports Analyst - Arvato Corp - Collections (Google account)

●Point of contact of the reporting team of Manila collections agency tower

●Rebuilt, expanded and improved daily, weekly and monthly reports including account balances and tower performance

●Conducts performance tracking and success metrics for agents and teams

●Consistently provides capacity analysis of the teams

●Analyze and prepare key presentations to global management

●Supports global teams on custom reporting needs as well as educate on various reports

●Manages the global headcount reporting of the tower

●Develop tools to improve statement of account creation which yields 63% improvement in productivity

●Oversees automation projects in Manila

●Analyze accounts behavior which helps in suspension decisions

●Guide and mentor junior staff and provided expertise on reports and trend analysis

November 2013 - September 2015

Business Intelligence Officer - hibu Philippines, Inc (previously Yell Adworks)

●Team leader of reporting analysts and real-time analysts

●Manages the reporting of forecasting, scheduling and capacity planning of over 700 staff

●Manages the reporting of daily, weekly and monthly reports

●Improved reporting cycles of entire Manila team in 3-month period (2014)

●Spearheaded the database migration to meet reporting needs company-wide

●Spearheaded the geo-wide reports of hibu

●Manages the global headcount reporting and seat management

September 2011 - November 2013

Business Intelligence Associate - hibu Philippines, Inc (previously Yell Adworks)

●Responsible for the daily, weekly and monthly reports of multiple lines of businesses

●Provides scorecard of agent, team leader and manager on a weekly and monthly basis

●Database management of in-house tools

●Dashboard management

●Improved reporting cycle by 75% of supported LOBs

●Supported Manila teams on custom reporting needs

July 2010 - August 2011

Quality Assurance Associate - hibu Philippines, Inc (previously Yell Adworks)

●Served as proofreader of the content of websites

●Served as control check of all functionalities of websites

TRAININGS

1.Greenbelt Six Sigma

2.Basic VBA Training

3.Basic Excel Training

4.Advanced Excel Training

PERSONAL BACKGROUND

Age: 28

Marital Status: Single

Birthdate: April 26, 1990

Birthplace: Dinalupihan, Bataan

Citizenship: Filipino

Contact this candidate