Alan K. Serl
email@example.com 951-***-**** LinkedIn
Sr. Network Engineer & Administrator
Multifaceted technical career with 30-year track record of networking innovation and security success
Results-driven networking professional combining experience in servers, system maintenance, vendor oversight, and networking administration to drive efficiency, security hardening, and performance initiatives. Broad knowledge and success in an engineering environment using switches, wireless access points, VOIP phone systems, firewall appliances, and Cisco routers (limited). Proficient in qualifying, integrating, and testing network security. Skilled in learning new technologies and processes; able to readily master innovative software and tools. Extensive background in writing user manuals, training, and support materials. Successful in delivering long term and sustainable solutions including new hardware, builds, and break/fix innovations.
Hardware & Software Installation / Project Management / User Training & Support / QA Project Controls
Cyber Security Protocols / Technical Documentation / Troubleshooting & Issue Resolution
Instituted virtualization (VMWare) at Cardenas Markets Inc., successfully saving thousands on equipment purchase and maintenance costs.
Implemented Solarwinds Network Monitor across the enterprise. Created automated reports in Solarwinds for management regarding telco carriers, wireless status and warranty status.
Replaced an out of date PBX that resulted in cost savings by installing Asterisk PBX (Linux) using PRI, SIP Trunks and VOIP handsets at Cardenas Markets.
Provided time critical services during merger cut over after acquisition of new corporate assets at Cardenas Markets.
Replaced unsupported Cisco firewall with Palo Alto (new rule sets and zoning)
Created standardizing configuration templates for Sonicwall firewalls for POS to fit multiple POS manufacturer formats and transport versatility (MPLS or IPSEC) at Cardenas Markets.
Avoided thousands in costs by expediting firmware upgrades, engineering change orders, and instituting physical inspections to expand configuration core competencies at Cardenas Markets Inc.
Minimized risk exposure through critically managing the network security by adding an HTTP proxy server to block malicious and inappropriate URLs as well as monitor activity at Cardenas Markets.
Implemented WSUS patching across the enterprise. After proving the centralized patching concept, I was able to get approval for SolarWinds Patch Manager to provide centralized patch and updates of third party software packages. This greatly enhanced the PCI auditing process in that a simple report could be pulled in minutes validating our security precautions.
Cardenas Markets Inc. / Cardenas Markets LLC.
Network Engineer, 12/2003 – 3/2018
Uphold performance, quality assurance, and efficiency in projects with responsibility over network design, technical documentation, installation, configuration, and maintaining software, systems, and networks. Improve support/helpdesk operations by serving as a strategist and visionary for IT solutions in an SLA and user/customer service focused environment. Achieved high performance by following the project development lifecycle, determining critical processes, and leveraging skills across project deliverables. Admin: file server, domain controller, terminal server
Technical Scope: Microsoft Server OS (2003 thru 2012r2), Active Directory,Microsoft Exchange 2010/2013, Novell Server OS, routers, switches, MailEnable, WSUS, Rapid 7 Nexpose, Solarwinds, AS/400 OS400 V5R4, TCP/IP LAN and WAN, MPLS, VPN, Windows 7/XP, POS systems, NCR Advanced Checkout System (ACS), Retalix ISS45, NCR Scanmaster, LOC software SMS, Invatron ePlum
Support Management: Achieve results by creating a vision to accomplish initiatives in design and delivery of IT infrastructure, hardware, 3rd party software, and server networks (LAN/WAN).
Operations Administration: Push projects through the pipeline by managing weekly performance analysis and process mapping for the configuration, migrations, upgrades, reviews, and testing.
Risk Avoidance: Circumvent risk with management of network security using a bottom-up approach for testing, detection, assessment, and control of security/permissions.
PCI Security: Using an in-house installation of Rapid7 Nexpose. Scheduled scans and actively remediating problems found. Working with outside vendors for Pen Testing and remediation.
Service Satisfaction: Boost support results by training new personnel on evaluating SOWs and strategies for troubleshooting a variety of network equipment and collection platforms.
Vendor Oversight: Tracked equipment and parts to include all server/network hardware and software by multiple locations as well as vendor activities to assess licenses, performance, cost, and quality.
Continuous Improvement: Consult on how to improve infrastructure in meetings and reviews using Key Performance Indicators (KPI) to gauge progress of existing solutions.
Change Implementation: Create new policies and procedures that increase end-user satisfaction with quality and safety protocols implemented through all configuration activities.
Riverside County Amateur Radio Association (Volunteer position)
Appointed Webmaster, 7-2018 – Present
Migrate legacy HTML website into Wordpress site. Once migration was completed the webmaster continues on as a maintenance role.
Existing site hosted as Linux Apache server
Used ServerPress to build migration from legacy HTML
Site hosted by Go Daddy. Used Control Panel to install Wordpress and required plugins
Website URL is http://w6tj.org
Jaguar Computer Systems, Inc.,
1987 to 2003
Senior Network Engineer / Network Field Engineer / Microcomputer Systems Field Engineer
Education & Credentials
Electronics & General Education, Riverside Community College
Diploma, Rubidoux High School
Certified Novell CNE - CNE5
Amateur Radio, Technician Class Licensed
Server Software: Windows 2000 – 2012r2 Server (File server, Terminal Server, SQL Server)
Backup Software: Veeam, Symantec Backup (Arcserve and BackupExec)
VMWare: ESX 5.5 – 6.0, VCenter, VSphere
Email server: Microsoft Exchange 2010/2013, MailEnable
PCI Security: In house Rapid7 Nexpose, scans and remediation
Wordpress Webmaster: Import, creation and migration experience
Server Hardware: Dell, HP, Supermicro, IBM AS400
Storage: EMC VNX/XTremIO, Tape backup (SCSI - DAT, LTO, DLT)
Firewalls: Sonicwall, Palo Alto
Switches & Hubs: HP, 3Com, Cisco, Netgear
Wireless: Motorola RFS, Aerohive
VOIP: FreePBX (Asterisk), Polycom, Aastra
Patch Panels & Network Cabling: Cat5 using EIA-568a/b pinouts
Workstations: Windows 7 & 10, XP, 2000. MS Office 2003/2007/2012
Network Printers: Lexmark, HP, Canon, Epson
Embedded Systems: Win XPe, Win7 POSready, LEAF Linux on compact flash for device control and automation
Wade Jacobson - Professional Services Consultant
Former VP of Information Technologies - Cardenas Markets
Brian Roberts, JD - Director of Professional Services
Team Business Solutions
Point of Sale vendor for Cardenas Markets
Nefertiti Long - Chief Operating Officer
Alta Loma Enterprises
Former VP of Finance – Cardenas Markets