Alan K. Serl

Riverside, CA

ac7thz@r.postjobfree.com 951-***-**** LinkedIn

Sr. Network Engineer & Administrator

Multifaceted technical career with 30-year track record of networking innovation and security success

Results-driven networking professional combining experience in servers, system maintenance, vendor oversight, and networking administration to drive efficiency, security hardening, and performance initiatives. Broad knowledge and success in an engineering environment using switches, wireless access points, VOIP phone systems, firewall appliances, and Cisco routers (limited). Proficient in qualifying, integrating, and testing network security. Skilled in learning new technologies and processes; able to readily master innovative software and tools. Extensive background in writing user manuals, training, and support materials. Successful in delivering long term and sustainable solutions including new hardware, builds, and break/fix innovations.

Hardware & Software Installation / Project Management / User Training & Support / QA Project Controls

Cyber Security Protocols / Technical Documentation / Troubleshooting & Issue Resolution

Key Accomplishments

Instituted virtualization (VMWare) at Cardenas Markets Inc., successfully saving thousands on equipment purchase and maintenance costs.

Implemented Solarwinds Network Monitor across the enterprise. Created automated reports in Solarwinds for management regarding telco carriers, wireless status and warranty status.

Replaced an out of date PBX that resulted in cost savings by installing Asterisk PBX (Linux) using PRI, SIP Trunks and VOIP handsets at Cardenas Markets.

Provided time critical services during merger cut over after acquisition of new corporate assets at Cardenas Markets.

Replaced unsupported Cisco firewall with Palo Alto (new rule sets and zoning)

Created standardizing configuration templates for Sonicwall firewalls for POS to fit multiple POS manufacturer formats and transport versatility (MPLS or IPSEC) at Cardenas Markets.

Avoided thousands in costs by expediting firmware upgrades, engineering change orders, and instituting physical inspections to expand configuration core competencies at Cardenas Markets Inc.

Minimized risk exposure through critically managing the network security by adding an HTTP proxy server to block malicious and inappropriate URLs as well as monitor activity at Cardenas Markets.

Implemented WSUS patching across the enterprise. After proving the centralized patching concept, I was able to get approval for SolarWinds Patch Manager to provide centralized patch and updates of third party software packages. This greatly enhanced the PCI auditing process in that a simple report could be pulled in minutes validating our security precautions.

Professional Experience

Cardenas Markets Inc. / Cardenas Markets LLC.

Network Engineer, 12/2003 – 3/2018

Uphold performance, quality assurance, and efficiency in projects with responsibility over network design, technical documentation, installation, configuration, and maintaining software, systems, and networks. Improve support/helpdesk operations by serving as a strategist and visionary for IT solutions in an SLA and user/customer service focused environment. Achieved high performance by following the project development lifecycle, determining critical processes, and leveraging skills across project deliverables. Admin: file server, domain controller, terminal server

Technical Scope: Microsoft Server OS (2003 thru 2012r2), Active Directory,Microsoft Exchange 2010/2013, Novell Server OS, routers, switches, MailEnable, WSUS, Rapid 7 Nexpose, Solarwinds, AS/400 OS400 V5R4, TCP/IP LAN and WAN, MPLS, VPN, Windows 7/XP, POS systems, NCR Advanced Checkout System (ACS), Retalix ISS45, NCR Scanmaster, LOC software SMS, Invatron ePlum

Support Management: Achieve results by creating a vision to accomplish initiatives in design and delivery of IT infrastructure, hardware, 3rd party software, and server networks (LAN/WAN).

Operations Administration: Push projects through the pipeline by managing weekly performance analysis and process mapping for the configuration, migrations, upgrades, reviews, and testing.

Risk Avoidance: Circumvent risk with management of network security using a bottom-up approach for testing, detection, assessment, and control of security/permissions.

PCI Security: Using an in-house installation of Rapid7 Nexpose. Scheduled scans and actively remediating problems found. Working with outside vendors for Pen Testing and remediation.

Service Satisfaction: Boost support results by training new personnel on evaluating SOWs and strategies for troubleshooting a variety of network equipment and collection platforms.

Vendor Oversight: Tracked equipment and parts to include all server/network hardware and software by multiple locations as well as vendor activities to assess licenses, performance, cost, and quality.

Continuous Improvement: Consult on how to improve infrastructure in meetings and reviews using Key Performance Indicators (KPI) to gauge progress of existing solutions.

Change Implementation: Create new policies and procedures that increase end-user satisfaction with quality and safety protocols implemented through all configuration activities.

Riverside County Amateur Radio Association (Volunteer position)

Appointed Webmaster, 7-2018 – Present

Migrate legacy HTML website into Wordpress site. Once migration was completed the webmaster continues on as a maintenance role.

Existing site hosted as Linux Apache server

Used ServerPress to build migration from legacy HTML

Site hosted by Go Daddy. Used Control Panel to install Wordpress and required plugins

Website URL is http://w6tj.org

Additional History

Jaguar Computer Systems, Inc.,

1987 to 2003

Senior Network Engineer / Network Field Engineer / Microcomputer Systems Field Engineer

Education & Credentials

Electronics & General Education, Riverside Community College

Diploma, Rubidoux High School

Certified Novell CNE - CNE5

Amateur Radio, Technician Class Licensed

Technical Skills

Server Software: Windows 2000 – 2012r2 Server (File server, Terminal Server, SQL Server)

Backup Software: Veeam, Symantec Backup (Arcserve and BackupExec)

VMWare: ESX 5.5 – 6.0, VCenter, VSphere

Email server: Microsoft Exchange 2010/2013, MailEnable

PCI Security: In house Rapid7 Nexpose, scans and remediation

Wordpress Webmaster: Import, creation and migration experience

Server Hardware: Dell, HP, Supermicro, IBM AS400

Storage: EMC VNX/XTremIO, Tape backup (SCSI - DAT, LTO, DLT)

Firewalls: Sonicwall, Palo Alto

Switches & Hubs: HP, 3Com, Cisco, Netgear

Wireless: Motorola RFS, Aerohive

VOIP: FreePBX (Asterisk), Polycom, Aastra

Patch Panels & Network Cabling: Cat5 using EIA-568a/b pinouts

Workstations: Windows 7 & 10, XP, 2000. MS Office 2003/2007/2012

Network Printers: Lexmark, HP, Canon, Epson

Embedded Systems: Win XPe, Win7 POSready, LEAF Linux on compact flash for device control and automation

Professional References

Wade Jacobson - Professional Services Consultant

NCR Corporation

951-***-****

ac7thz@r.postjobfree.com

Former VP of Information Technologies - Cardenas Markets

Brian Roberts, JD - Director of Professional Services

Team Business Solutions

951-***-****

ac7thz@r.postjobfree.com

Point of Sale vendor for Cardenas Markets

Nefertiti Long - Chief Operating Officer

Alta Loma Enterprises

909-***-****

ac7thz@r.postjobfree.com

Former VP of Finance – Cardenas Markets

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