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Customer Service

Location:
Sarasota, Florida, United States
Posted:
November 28, 2018

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Resume:

CATHERINE QUAIL

**** *********** ******, ********, ******* 34232 941-***-**** ac7tha@r.postjobfree.com

GOAL

Career Minded

o Extensive experience in office atmosphere within the Billing and Scheduling Services Departments. I am currently seeking to be with a company that would match my long term career goals.

COMPUTER SKILLS

Software

o Extensive experience in Microsoft OS including, Word, Excel, Explorer, Outlook, Google, Google Calendar, Firefox, QuickBooks, as well as Citrix OS also experience with AS400 and Phoenix.

EXPERIENCE

3/20/2017-

11/9/2018

6/15/2015-

11/23/2016

Scheduling Coordinator, Hobsons Termite and Pest Control o Call customers to book appointments for termite and pest control services throughout the Sarasota and Manatee Counties. Answer calls, queries in regards to services provided and schedule appointments for estimates and services. Accept payments over phone for services provided. Maintain record files of clients and services.

Mobility Specialist, Hoveround Corporation

o Answer and call doctors and clients to remind of upcoming mobility exams. Go through requirements for the Mobility exam. Check to see if the client went to exams.

Page 2

03/03/1997 –

04/07/2015

Billing Coordinator, FCCI Insurance Group

o Answer incoming calls from agents and insured in regards to requesting or receiving bill payments. Also walk agents and insured through their billing for better understanding. Process outgoing billing monthly for insured and their agents. Coordinate with agents to reestablish or reconfigure insured’s policies in workman’s compensation and property casualty insurance. Process invoices manually and verify that they are correct and accurate. Process payroll monthly for insured. Upload and maintain state regulated modifications to factor appropriate billing rates through NCCI. EDUCATION

05/1992 Sarasota High School

o High School Diploma

05/1993 –

05/1995

State College of Florida

o Associates Degree in Pre-Pharmacy

REFERENCES

Kathleen Akin 941-***-****

o Hobsons Termite and Pest Control

o Years Known: 2yrs

Carmen Raddatz 941-***-****

o FCCI Insurance Group

o Years Known: 18yrs

Diane Sauer 941-***-****

o Port Charlotte Utilities

o Years Known: 18yrs

Sue Shafer 941-***-****

o Riverview High School

o Years Known: 20+yrs



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