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Customer Service Project Manager

Location:
St. Marys, Ontario, Canada
Posted:
November 28, 2018

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Resume:

Total Cost of Ownership (TCO), Leadership, Supervision, Management, Mechanical Design, Quality Assurance (QA) Tester, Automotive Parts Manufacturing, Material Requirements Planning (MRP), House of Quality, (HOQ), Pareto Inventory Analysis, Process Designer for Quick Prototype building in a fast-paced Production Environment. Self-Starter, Cross-Functional Teams Liaison, Crew Leader, Team Leader, exhaustive, probing, engaging, industry and government standards compliance, holistic approach to problem-solving and process improvement, life-long education, trainer. Good Manufacturing Practice (GMP), Generally Accepted / Best Practices, Preventive Action, Corrective Action, project champion on multiple ERP projects, creating new business processes and/or improving existing business processes. Continuous Improvements, Customer Service.

Peter William Gunn Grover, CMIIC, CPIM

Oxford, ON. H: 226-***-**** M: 819-***-**** ac7tg1@r.postjobfree.com Recognized as a reliable, personable, dedicated, and well-qualified with more than 15 years of expertise earned across multiple high- profile roles in manufacturing, engineering, supply chain, project management, and construction. Known for a positive attitude, ability to thrive in hectic environments, a quick learner, and for ability to perform multiple tasks. Strong proponent of providing superior levels of customer service, continuous learning, and collaborative problem-solving. Poised to return to management supervision roles after leading teams in engineering departments, manufacturing, and construction industries.

- ANALYSING BUSINESS PROCESSES; SHARING TIME-SAVINGS TIPS WITH ENGINEERS; AND WRITING TECHNICAL REPORTS FOR BUSINESS PROCESSES AUDIT PROJECT CORPORATE SPONSORS.

- IDENTIFYING REQUIREMENTS AND DEVELOPING SCHEMA TO CODE DISPARATE DATA TO IMPROVE QUALITY OF INFORMATION SYSTEM OUTPUTS EXTRACTED FROM INTER-RELATED DATABASES.

- SERVING AS CM PROJECT MANAGER (PM) ON OTTAWA ELECTRIC LRT PROJECT, PRODUCING KEY PROCESS INDICATOR (KPI) METRICS FOR ENGINEERING AND OPERATIONS IN BUILDING TRAINS.

- STREAMLINING CROSS-FUNCTIONAL PROCESSES, REDUCING WORK CYCLE TIMES, FOR FASTER, MORE ACCURATE COMMUNICATIONS, BETWEEN QUALITY INSPECTION AND MANUFACTURING.

- COMPILING AND REPORTING ENGINEERING AND MANUFACTURING INFO, CREATING WARRANTY DATA RECORDS FOR CLIENT, STARTING PROTOTYPE MODEL INTO HIGH VOLUME PRODUCTION.

- SERVING AS QUALITY DEPT. PROJECT MANAGER (PM) / DOMESTIC CONTENT ADMINISTRATOR ON ENGINEERING, PROCUREMENT AND CONSTRUCTION (EPC) FOR 125 MW DC SOLAR PROJECT.

- SERVING AS A TECHNICAL EXPERT IN DEVELOPING INTEGRATIONS BETWEEN EDI DATA INPUTS AND ERP SYSTEM, TESTING AND WRITING CASES FOR MAKING CONTINUOUS IMPROVEMENTS.

- PROPOSING, DESIGNING AND TESTING PER SIX SIGMA PRINCIPLES. REDUCING ENGINEERING AND MANUFACTURING DATA PROCESSING TIMES, FROM HOURS/MINUTES TO MINUTES/SECONDS.

- DEVELOPING AND DEPLOYING NEW PLM ERP FUNCTIONALITY IN SIX MONTHS WINDOW, FOR CONTROLLING PROTOTYPE BUILDS AND PROVIDING COMPLETE RECORDS OF PROTOTYPE BUILDS.

- SERVING AS PRINCIPAL AUTHOR OF COMPANY CM POLICIES, PROCEDURES AND PROCESS FLOWS; SAP TRAINER/SUPER USER PRODUCTION PLANNING (ANALYST) / HARDWARE ENGINEERING.

- TRAINING ENGINEERING, PURCHASING, LOGISTICS, PLANNING, AND MARKETING HOW TO ACCESS AND INTERPRET ERP BILLS OF MATERIALS, MATERIAL MASTER, MRP LOGIC, AND QUALITY DATA.

- TRAVELLING TO OUTSOURCE PARTNERS FOR QUALITY AUDITS. AUTHORING PROCEDURES/SPECS PARTNERS FOLLOW FOR BUILDING SUB-COMPONENTS. PROBLEM-SOLVING, KAIZEN, 5S, LEAN.

- IMPLEMENTING ISO 9000 QUALITY STANDARDS, SUPERVISING CIVIL ENGINEERING DRAFTING TEAM MEMBERS AND ELECTRO-MECHANICAL CAD TEAM. PEOPLE MANAGER. INVENTORY ANALYST.

- LEADING MANUFACTURING TEAMS IN ASSEMBLY, TESTING, CHARGING, PACKING AND RECORDING PRODUCTION DATA. FIRST AIDER, ACCIDENT REPORTER, AND WHMIS FACILITY MAPPER.

- QA TESTING SOILS AND CONCRETE IN SOILS LABORATORIES AND TUBING IN AUTOMOTIVE METAL TUBES MILLING AND PROTECTIVE COATING OPERATIONS MANUFACTORY. LOGISTICS ANALYST.

- DESIGNING RAIL TRACKS REALIGNMENT, UNDERGROUND SERVICES, TEST EQUIPMENT AND METERING INSTRUMENTATION, GEARS, ETC. DESIGNING AND CONSTRUCTING HOUSING PROJECTS.

- CRITICAL THINKING, ANALYSIS, MANAGED SCALING ONE SHIFT TO THREE-SHIFT MANUFACTURING. MS OFFICE: WORD, EXCEL, OUTLOOK, POWERPOINT AND ACCESS. CAD, GIS, PV, EMO. IQ (EQ). Total Cost of Ownership (TCO), Leadership, Supervision, Management, Mechanical Design, Quality Assurance (QA) Tester, Automotive Parts Manufacturing, Material Requirements Planning (MRP), House of Quality, (HOQ), Pareto Inventory Analysis, Process Designer for Quick Prototype building in a fast-paced Production Environment. Self-Starter, Cross-Functional Teams Liaison, Crew Leader, Team Leader, exhaustive, probing, engaging, industry and government standards compliance, holistic approach to problem-solving and process improvement, life-long education, trainer. Good Manufacturing Practice (GMP), Generally Accepted / Best Practices, Preventive Action, Corrective Action, project champion on multiple ERP projects, creating new business processes and/or improving existing business processes. Continuous Improvements, Customer Service.

- IDENTIFIED BY GALLUP TEST AS A STRATEGIC THINKER, USING CLIFTON’S STRENGTHSFINDER. TOP FIVE IDENTIFIED STRENGTHS ARE: STRATEGIC, IDEATION, FUTURISTIC, INTELLECTION, INPUT. WORK HISTORY

Analyst, Engineering CM Consultant, Business Processes Auditor Business Processes Analyst Consultant / Alstom Transport, Hornell, New York, 09/2017 – 11/2017

Consultant, CM Engineering Project, Integrated Databases System Launch E-Loco project producing electric freight locomotives for India, Alstom, Bangalore, India, 04/2017 – 08/2017

Project Manager, CM Engineering Project, Configuration Management Ottawa LRT Light Rapid Transit Phase I, Assystem Canada / Alstom Transport Ottawa, ON. 03/2016 – 03/2017

QA Administrator, Ontario Domestic Content Auditor, 125 MW DC / 100 MW AC Grand Solar Power Project, Cayuga, ON. Canadian Solar, Guelph, ON, 08/2014 – 04/2015

ERP Tester, Trainer, Supply Chain Purchaser, EDI Tester, STP Source to Pay Buyer, SAP Trainer / ERP System Launch / Hypercare “Firefighter” Minnesota Mining & Mfg. (3M), London, ON, 08/2013 – 08/2014

Analyst, Engineering CM SAP Trainer / Go-Live ERP System Launch and SAP Super User RIM / Blackberry, Kitchener- Waterloo, ON, 10/2000 - 07/2011

CM Supervisor, Engineering CAD team Bach-Simpson Ltd., (Wabtec-Faiveley Transport), London, ON

Production Supervisor, Refrigeration Compressor Manufacturing Tecumseh Products Limited, London, ON

Design Drafting Supervisor, Civil Engineering HA Simons Consulting Engineers (now AMEC), Vancouver, BC EDUCATION AND PROFESSIONAL DEVELOPMENT

Graduate, Technician, Energy Systems Engineering Technology, (ESET), Mohawk College

Certified in Production & Inventory Management (CPIM), APICS Operations Management

Configuration Management II Certification (CMIIC), Arizona State University, Institute of CM

Current Member, Toastmasters International, London, ON Chapter

Technology Report Writing Seminar, OACETT, London, ON

Product Lifecycle Management PLM / Configuration Management Tool (CMT), Alstom Transport, Paris, France

Transportation of Dangerous Goods Hazardous Materials, 3M London, ON

Ariba EDI Electronic Data Interchange & SAP Tester, 3M London, ON

Solar Practitioner Level One and Advanced Level, Ontario Solar Academy, Toronto, ON

Successfully completed NABCEP N. American Board, Certified Energy Practitioners entrance exam, Toronto, ON

SAP Configuration Management / Change Management Workflows, SAP North American Training Centre, Montreal

Train-the-Trainer, Microsoft Excel, Power Point, trouble-shooter, tester, Waterloo, ON

Pro-Engineer, Solid Edge, CATIA, SolidWorks, AutoCAD, Corel Draw, EPS, STL, IGES, Waterloo, ON, London, ON

Team Flow Business Process Mapping, Kaizen, Kan ban, FMEA, Root Cause Analysis, Waterloo, ON

APICS CSCP. Safety training electric trains high voltages working around catenary, stinger, etc., Ottawa, ON

ISO-9000 and 14000 standards, ROHS, WEEE, IPC 610, etc. Capability Maturity Model Integration CMMI - Carnegie Mellon / Software Standards Institute SEI, Waterloo, ON

Lean Six Sigma Yellow Belt, Business Process Improvements, Business Technical Procedure Writing, Waterloo, ON

Fire Safety & Emergency Training for Safe and Orderly Building Evacuations (RIM / Blackberry), Waterloo, ON

Certified Production Inventory Management (CPIM), APICS Lean Manufacturing, Conestoga College

Ontario Management Development Program (OMDP) for Supervisors MTCU program, Fanshawe College

CPR Training, First Aid Training, WHMIS MSDS etc, various companies in Ontario, mostly in London, ON

Currently enrolled, OACETT Professional Practice Exam (PPE) toward Ontario C.Tech technician certification

Currently enrolled in PMP Boot Camp, working on PMP certification under Project Management Institute / PM Training



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