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Customer Service Representative

Euclid, Ohio, United States
November 30, 2018

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William Warren

***** ****** **** *****, ***# **6, Willoughby Hills, OH44092 • 216-***-**** •

Professional Summary

Motivated Customer Service Representative with 10+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships and increasing customer engagement.


Strong verbal communication

Skilled in Microsoft Word & Excel

Interpersonal and written communication

Clerical support


Very Patient

Work History

Claims Recovery Specialist, 09/2015 to Current

Sedgwick Claims Management Services Inc. – Independence, OH

Responsible for assigned inventory of files with recovery; maintains a monthly diary to receive the payment from at-fault parties; and follows up with the payees if payment is late.

Enters recoveries into various claim systems to ensure the recovery dollars are applied to appropriate claims file.

Processes checks received from adverse parties/payees for payment; maintains copies of all recoveries as required by internal and external auditors.

Works with collection agencies with appropriate to collect from at-fault parties; records details in claims file.

Processes invoices for various vendors involved in recovery, including attorneys, special investigators, medical experts, etc.

Customer Service Resolution Specialist, 05/2012 to 09/2015

Safeguard Properties Inc. – Mentor, OH

Responded to and effectively resolved daily emails and telephone calls from Customers.

Possessed the capability, empathy and verbal communication skills to deal with difficult customers.

Properly documented the account with necessary details and follow up information.

Responded to all business communications within 24-48 hours.

Monitored calls to ensure service level agreement and continuous improvement

Recovery Specialist, 02/2011 to 01/2012

GreenTree Servicing LLC. – Painesville, OH

Tracked down individuals and assets in the field and took possession of property.

Handled both outbound and inbound calls.

Collected telephone payments and set up wire transfers.

Performed skip tracing on all past due accounts to locate responsible individuals.


David Myers Business College - Cleveland, OH

Majored in Business Management

High School Diploma

John F. Kennedy High School - Cleveland, OH

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