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Customer Service

Calgary, Alberta, Canada
November 30, 2018

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Darlene (Kelly) Allen

#***-*** ******* ***** ****

Calgary Alberta T3N 0T3


Store Manager Goodwill Industries of Alberta:

* Create weekly staff schedule

* Enter/Approve payroll

* Weekly planning meeting with Supervisors for budget/staffing hours changes

* Train/ Update Supervisors on new procedures

* Work with persons with disabilities on staff to achieve daily goals

* Interview/hire new team members

* Visit businesses/schools in community to promote business

* Chamber of Commerce member

* Work with Coaches/Support team for persons with disabilities

* Participate in/supervise salvage program to be sent to Edmonton for processing 3/week

* Work to increase sales on a daily basis

* Do daily Health and Safety meetings/inspections

Store Manager Payless Shoes:

* Create weekly staff schedule

*Enter/approve Payroll

* Receive and assist team members in processing trucks received 3 times per week

* Interview/hire new team members

* Weekly planning meeting with Supervisor for budget/staffing changes

* Assist team members in Sale set ups

* Do weekly Health and Safety meetings/inspections

* Increase sales/conversion on a daily basis

Operations Manager Purolator Courier:

* Create weekly staff schedule for Couriers/ Retail team/Warehouse team

* Enter/Approve Payroll for all departments

* Interview/hire/train new team members in all departments

* Work with team to offload 3 trailers on inbound freight in morning

* Assist/Supervise loading of Couriers trucks each day

* Do deliveries/pick ups if short a Courier

* Assist/Supervise receiving of Courier trucks at end of day

* Assist/Supervise loading of outbound freight daily

* Visit/assist/ work with Team members and drivers in Peace River/ High Prairie/ Slave Lake

* Chair Health and Safety meetings monthly

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