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Sales Customer Service

Sunnyvale, California, United States
November 30, 2018

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Hoang Chau Lam (Ryan)

**** ******* **, *** ****, CA 95121 669-***-****

A creative, qualified, experienced, persuasive, decisive and ambitious Master Graduate of Business Administration (MBA), majoring in Customer Services and Sales Management is seeking a professional career in the field of international business, administration, management, sales, human resources, customer services and marketing where I can utilize my skills at the high level. I confidently believe that my education, qualifications, knowledge, IT skills, and solid international working experiences are valuable and helpful for your business growth. In addition, I am able to speak many different languages including English, Finnish, Vietnamese and Swedish.


2016 - 2017 Master degree in Business at Gavle University(MBA) Sweden

2005 - 2009 Bachelor degree in Business at Arcada University Finland

2011 - 2015 Undergraduate in IT at Oulu University/ no degree Finland


Skills: Business Support Analyst, Sales Plan Development, Supply Chain & Production, Project Management, Customer Service Management, Financial Analysis & Control, Online Marketing & E-commerce, International Trade and Import-Export, Business and Human Resource Management.

IT: Security and networking, 3D design and MS office applications

Languages: English, Finnish, Vietnamese and fairly Swedish.


Facebook Inc August 2018 - present

Business & Technical Support Analyst via Accenture Flex

Develop deep knowledge within a complex product group, specializing in Pages and Interfaces

Investigate and prioritize advertising issues e.g posts, shares, budgeting, delivery, audience etc

Escalate the master bug issues to the specialists and engineers

Investigate to sovle task issue end-to-end until they are assigned to specialist.

Discern product confusion from bugs, identify solutions, and advise the sales team advertisers globally to accomplish the advertisers desired outcome

Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team

Partner with product support group specialists globally to identify solutions to advertising bugs and product confusion

Facilitate a high-end customer experience related to support for advertising bugs

Mentor business support team members and own product support areas

Follow and implement FB security policy and business ethics.

Support and Interact FB business clients around the world, estimated over 1 billion clients

Coordinating with FB’s international sales team to solve the technical problems

Verifying all confidential information for the account and page’s verification

Solving all Admin-related disputes regarding the authentication and permission.

Tikkurila Oy, Finland July 2017 – Sept 2017

Production Assistant

Participate in the training regarding production issues.

Support production coordination and on-site production line.

Assist in logistics, inventory management, and on-site production support.

Assist in the procurement, safeguarding, and utilization of EPT (labeling) machines.

Interact with and providing assistance to clients and related staff as needed.

Participate in production and safety meetings

Ensure jobs performed at the high level of professionalism.

Implement strategies to improve quality of service, productivity, and profitability.

Lauritzon Oy, Finland Dec 2015 - April 2016

Warehouse / Logistics Planner

Answer inquiries and prepare products samples to customers.

Enter, updating and/or tracking orders and shipments.

Daily interaction with carrier and customer personnel required.

Coordinate daily load planning and partnering with Customer Service, and warehousing to ensure on-time pick-up and delivery.

Coordinate with shipping agents for customs clearance processes.

Monitor goods received and goods issued. Systematically managing inventory and maintaining records in a computer database.

Handle other duties and responsibilities assigned by management.

Node Company Limited, Vietnam Feb 2012 – May 2014

E-commerce Sales

Manage external agencies and cooperating with business clients.

Work with the marketing team to ensure optimal integration between digital ad campaigns, CRM/e-CRM activities and e-Commerce/web content.

Utilize and creating quantitative and qualitative reports based on digital monitoring and measurement tools to help drive insight and develop programming for sales and marketing.

Monitor brand-related online sentiment and activities, document and support developing strategies to enhance the online customer experience.

Present, promoting and selling products/services using solid arguments to existing and prospective customers.

Establish, developing and maintaining positive business and customer relationship

Process and providing accurate invoices to clients based on sales orders, and ensuring profits are maintained.

Eltete Group, Finland May 2008- May 2009

Regional and Sales Manager

Manage Human Resources of Eltete Subsidiary and ensuring the production process.

Coach, recruiting and monitoring sales representatives.

Implement sales strategies and know-how from the headquarter to a subsidiary.

Maintain records on all aspects of management activity on a quarterly basis.

Manage costs and revenues to meet company top and bottom line financial goals.

Expand business, negotiating with customers and reducing operating costs.

Manage and retaining qualified staffs satisfied with the goals and expectations of mother company in Finland and recognized the impact their contributions to the image of Eltete.

Achieving growth and hit sales targets over 500% successfully.

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