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Customer Service

Edmonton, AB, Canada
Min $21/hr
November 26, 2018

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Meghan Avis

**** ** ** ** ******** AB


Cell # 780-***-****


Proficient in the use of MS Word, Excel, PowerPoint, Internet Explorer, Outlook Express,

** **ars of retail selling experience

Type approximately 50wpm.

Highly proficient in correspondence

Hard worker, team player

Have an outgoing personality

Always interested in new challenges


Management Diploma Sept 2003-April 2007

NAIT – Edmonton, AB

High School Diploma Sept 1999-June 2002

Harry Ainlay High School – Edmonton, AB

Work Experience

Westjet Airlines Operations Lead Oct 2014 - Nov 2018

Coordinating delays and cancellations

Helping agents with reservations and ticketing issues

Re- protecting guests when necessary

Taking the lead with group check ins

Ability to rebook guests with partner airlines as needed

Westjet Airlines Customer Service Agent (Full Time) Oct 2010- Oct 2014

Working with Internal and External Guests

Booking Flights

Checking Guests in

Arriving and Departing Flights

Assisting new agents with are just out of training as a guide

Save On Foods Cashier Jan 2009-April 2012

Efficiently helped customers through the till

Selling lottery tickets at customer service

Assisting to bring in carts from parking lot

Providing customer service

Rona Home and Garden Customer Service Associate (Full Time) April 2007-Sept 2010

Special Orders: confirmation, deposit, collection

Scheduling deliveries

Regular Purchases and returns

Answering multi line switchboard

Multi tasking between answering the phone and assisting customers

Counting trays, assisting with daily deposits

Assisting in the training of new staff

Opening and closing of department

Sumo Salad (Sydney, Aus) Assistant Manager (Full Time) March 2008-Oct 2008

Tr0aining of new staff

In charge of daily banking/daily bank deposits

Delegate work to subordinate staff

Made required sandwiches or salads or wraps as required

Opening and Closing of shop

Saxby Foods Ltd Administrative Assistant (Full Time) Jan 2006-Oct 2006

Answer 6 line switchboard


Daily freezer inventory

Scheduling couriers, Sorting mail

Filing, faxing, coffee duty

Scheduling interviews for hiring manager

Ordering office supplies

Various other tasks that were required

Saxby Foods Ltd Assistant Retail Manager (Part time) 1997- Dec 2007

Promoted to assistant manager 2 years ago

Managed up to 5 staff

Training of new staff

Product Knowledge

Trained staff in how to assist customers in choosing the best product for their needs/ function/event

Responsible for daily cash out of 2 tills and recording of all pertinent information

Opened and Closed Store frequently

Sales volume $800,000/yr

Volunteer Experience

Katimavik – National Youth Volunteer Service Program-January 2005 to August 2005

Edmonton Fringe Festival – Summer 2004 - Present

Edmonton Heritage Festival – Summer 2004, 2006

Project Adult Literacy Society – 2002-2003

Haiti, church missions trip – Summer 2001


Available Upon Request

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