Customer Service
Resume:
Meghan Avis
Email: ac7suh@r.postjobfree.com
Cell # 780-***-****
Summary
Proficient in the use of MS Word, Excel, PowerPoint, Internet Explorer, Outlook Express,
** **ars of retail selling experience
Type approximately 50wpm.
Highly proficient in correspondence
Hard worker, team player
Have an outgoing personality
Always interested in new challenges
Education
Management Diploma Sept 2003-April 2007
NAIT – Edmonton, AB
High School Diploma Sept 1999-June 2002
Harry Ainlay High School – Edmonton, AB
Work Experience
Westjet Airlines Operations Lead Oct 2014 - Nov 2018
Coordinating delays and cancellations
Helping agents with reservations and ticketing issues
Re- protecting guests when necessary
Taking the lead with group check ins
Ability to rebook guests with partner airlines as needed
Westjet Airlines Customer Service Agent (Full Time) Oct 2010- Oct 2014
Working with Internal and External Guests
Booking Flights
Checking Guests in
Arriving and Departing Flights
Assisting new agents with are just out of training as a guide
Save On Foods Cashier Jan 2009-April 2012
Efficiently helped customers through the till
Selling lottery tickets at customer service
Assisting to bring in carts from parking lot
Providing customer service
Rona Home and Garden Customer Service Associate (Full Time) April 2007-Sept 2010
Special Orders: confirmation, deposit, collection
Scheduling deliveries
Regular Purchases and returns
Answering multi line switchboard
Multi tasking between answering the phone and assisting customers
Counting trays, assisting with daily deposits
Assisting in the training of new staff
Opening and closing of department
Sumo Salad (Sydney, Aus) Assistant Manager (Full Time) March 2008-Oct 2008
Tr0aining of new staff
In charge of daily banking/daily bank deposits
Delegate work to subordinate staff
Made required sandwiches or salads or wraps as required
Opening and Closing of shop
Saxby Foods Ltd Administrative Assistant (Full Time) Jan 2006-Oct 2006
Answer 6 line switchboard
Invoicing
Daily freezer inventory
Scheduling couriers, Sorting mail
Filing, faxing, coffee duty
Scheduling interviews for hiring manager
Ordering office supplies
Various other tasks that were required
Saxby Foods Ltd Assistant Retail Manager (Part time) 1997- Dec 2007
Promoted to assistant manager 2 years ago
Managed up to 5 staff
Training of new staff
Product Knowledge
Trained staff in how to assist customers in choosing the best product for their needs/ function/event
Responsible for daily cash out of 2 tills and recording of all pertinent information
Opened and Closed Store frequently
Sales volume $800,000/yr
Volunteer Experience
Katimavik – National Youth Volunteer Service Program-January 2005 to August 2005
Edmonton Fringe Festival – Summer 2004 - Present
Edmonton Heritage Festival – Summer 2004, 2006
Project Adult Literacy Society – 2002-2003
Haiti, church missions trip – Summer 2001
References
Available Upon Request
Contact this candidate