Sales Customer Service

Lisa Suchow

*** *********** ** ** *******, Alberta T4B 3M6 Cell 403-***-****

QUALIFICATIONS

I am a mature self-starter who is highly motivated and ambitious. I possess a strong desire to learn and take on new challenges. I am a team player with excellent communication and interpersonal skills. I have advanced computer skills, working extensively with Adobe, Adobe InDesign and MS Office (Excel, Word, Access, Power point). I have significant experience working in the Oil & Gas industry, and my previous customer service experience has proved invaluable when dealing with internal personnel and vendors.

EMPLOYMENT

2008 October 2018 Technical Support Analyst(Sr Admin), J & L Supply Co Ltd.

Responsible for the preparation of technical bit proposals and formal tenders

Database searching, compiling information, bit selection, communication with city and field sales and presentation of materials

Completing bit run analysis for business development (Sales), field and technical staff

Assisting business development, field sales and technical staff

Bit record entry

Working on improvement of the bit record database

Creation and distribution of Performance bulletins

Completion of industry reports on a weekly basis

Maintaining all office supplies

Responsible for the training and supervision of Junior Programmers and Administration staff

Communicating with Vendors

Tracking and organizing pictures for technical support

Maintaining industry standard safety websites (ISNetworld, ComplyWorks) and completion of safety questionnaires from vendors

2005 2008 Senior Administrative Specialist, Security DBS Halliburton

Responsible for the preparation of technical bit proposals

Database searching, compiling information, bit selection, communication with city and field sales and customers, presentation of materials, distribution of materials

Completing bit run analysis for business development (Sales), field and technical staff

Assisting business development, field sales and technical staff

Assistance with software support

Responsible for compiling rock strength analysis

Responsible for the implementation and rollout of Summit (worldwide bit programming database)

Supervision of administrative specialists

Compiling monthly forecasts from business development and field staff

Field activity reports

2004 – 2005 - Administrative Specialist, Security DBS Halliburton

Processed bit records

Bit record area studies

Bit record analysis (Excel Summary)

Responsible for travel coordination for all Security DBS employees

Tracking vacation and sick time for all Security DBS employees

Filing of Service receipts

Maintaining all office supplies

Mail distribution (incoming and outgoing)

Promotional distribution

Maintaining promotional inventory

Maintaining tender’s database

Maintaining CD's, marketing materials, collateral

Document scanning support

2001 – 2004 - Child Care Counsellor, Foothills Community Alternatives

Played an active role within a team setting

Provided day to day structure and routine for youth aged 8 18

Continuously interacted with community and family in regards to setting appointments and follow up meetings with professionals

Provided guidance and support to youth

Responsible for keeping accurate notes and files

Responsible for two cases; this involved writing monthly reports and keeping an accurate record of all incidents that occurred

EDUCATION

Social Work diploma, Mount Royal Collage

High School diploma, William Aberhart High School

Roller cone 101, Halliburton

Tender Preparation, Halliburton

Geomechanic’s, Halliburton

Introduction to Oil and Gas, SAIT

Geology, SAIT

GeoVista Training, Divestco

MS Excel 2007 Level 1 2

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