Resume

Sign in

Customer Service Technical Writer

Location:
North Canton, Ohio, United States
Salary:
57000
Posted:
November 26, 2018

Contact this candidate

Resume:

JONATHAN K. SILVEY

Massillon, OH ***** ac7sql@r.postjobfree.com 330-***-****

Education

University of Akron, Master of Arts-Rhetoric and Composition August 2011-May 2014

Kent State University, Bachelor of Arts-English, Minor-Writing August 2003-May 2010

Stark State College, C. E. Certificate-Technical Communications January 2018

Employment

Provia

Technical Writer July 2018-Present

Updating/Creating new Installation Instructions with Adobe Creative Cloud

Composition and Narration of Installation Videos

Collaboration with all departments for research and development

Walsh University August 2016-Present

Online Writing Coach/Adjunct Professor of English

Evaluating and educating students in a group setting and one-on-one interactions

Course content creation and execution/Collaboration with all departments

Balancing instruction of both developmental and advanced courses

Stark State College August 2010-July 2018

Academic Advisor/Writing Assistant/Adjunct Professor of English

Evaluating and educating through multiple courses both face-to-face and online

Course content creation and execution/Advising for maximum retention/graduation rates

Training tutors to facilitate their success with students

Kent State University-Stark Campus August 2008-July 2018

Adjunct Professor of English, Junior Writing Tutor

Evaluating and educating of multiple face-to-face and online courses

Professional development in the form of online training

Course content creation and implementation

The Caddyshack May 2010- August 2018

Bartender

Ensuring quality customer service in a high-volume setting

Personal accountability of up to four thousand dollars a shift

De-escalation of any issues that may arise/Store opening and end of day procedures daily



Contact this candidate