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Manager Customer Service

Location:
New York City, New York, United States
Posted:
November 26, 2018

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Resume:

Professional Summary

Detail-oriented and experienced Automation Test Engineer with extensive software development

background. Proven achievement in bringing projects to completion ahead of schedule and budget. Exceptional communication skills as a mentor to junior engineering staff.

Skills Summary

Test Tools: HP ALM/QTP/UFT, Load Runner, Selenium/Eclipse, WebDriver, JUnit, Silk Test, Test Partner, Postman, Python

SQA Testing and Methodologies (Waterfall, Agile)

Testing Automation including Framework creation

Creation of Test Plans, Cases and Processes, Functional Requirements, Scripting and Documentation

Regression, Performance, Load and Stress Testing

Defect handling and management (ALM, JIRA, Version One)

OS: Windows, UNIX

Software: VB.NET, SQL, SQL Server 2010, Access, VB Script, Java, ASP, ASP.NET, XML, Web Services, JSON, REST, Active and Crystal Reports.

Professional Experience

May 2018 - Current IBM Sandy Springs, GA

Senior Testing Analyst (Contract)

Manually tested Globalization/Localization code changes in WCA application. Actively participated in all Agile daily/weekly meetings to assure project success. Worked with cross-functional teams to ensure quality throughout the software development lifecycle.

Developed functional scripts for GL WCA module. Developed API testing scripts for data transactional modules (Python) with CI (Jenkins) .

July 2017 - February 2018 World Pay Inc. Atlanta, GA

Senior Testing Analyst (Contract)

Manually tested code changes in all assigned applications. Managed daily information technology operations through Agile management process in PM/BA role. Actively participated in all Agile daily/weekly meetings to assure project success. Worked with cross-functional teams to ensure quality throughout the software development lifecycle.

Developed functional scripts for applications using UFT14.0. Developed API testing scripts for data transactional modules. Participated in creation of functional script package and testing framework for application developed by Angular (XPATH usage).

2007 – May 2017 Macy’s Systems & Technology (MST) Duluth, GA

Senior Testing Analyst

Since 2010 worked as Senior Testing Analyst in Merchandise Reporting Department.

Full knowledge of manual test cycles in all testing modes. Planed, directed, and managed daily information technology operations across multiple non-production and production environments through the change management process. Actively participated in all Agile daily/weekly meetings to assure project success.

Was overseeing documentation of support processes, team status reporting, and escalating of issues and resource needs. Provided input that advocates user perspective, demonstrating ability to provide expert knowledge and leadership with focus on ability to support system post-live with complete system documentation.

Acted as unit testing program manager, including designing, building, implementing, and management through full lifecycle management.

Experience in API testing (JSON, REST).

Experience in CI using Jenkins,

Provided Supervisor and/or Manager feedback on team performance and workflow status. Managed and consulted off shore testing team. Management include creation SQL queries with inner and outer joins from scratch, review and fix failed queries, consumption of tables dependencies. Scheduled daily assignments for the team.

Using HP QTP/UFT enhanced Standard Reports Testing allowing 58 major reports to be automatically assigned for functional, regression or smoke tests with deep level of data validation. Data validation included querying different data sources (SQL Server, Teradata DB Queries, QLAP Cube Data etc.).

Developed various heavy functional testing scripts for Macys Departmental POS reports.

Developed performance auto scripts for Web Dashboard application.

Developed “hands free” test process and scripts validating upper management sensitive data.

Developed and implemented direct test case execution from HP ALM.

Developed automated scripts packages to test functionality of Marketing Department web applications. Used Selenium/Eclipse/Java (JDK), WebDriver and build TestNG framework for reporting capabilities.

All automation script development includes Framework creation.

2007 -2010.Worked as Senior Developer/Analyst in Merchandising Department as a member of Report Programming and Support Team.

Participated in numerous major system enhancement projects. Responsible for many user-friendly options added to the Planning Customer Experience System (VB.NET, SQL).

Added and enhanced multiple options in Size Profiling application.

2000 - 2007 Siemens Energy and Automation Alpharetta, GA

Senior Programmer/Analyst

As a member of Siemens Proposal Automation Calculation Entry 2000 (SPACE 2000) Programming Support Team participated in numerous major system enhancement projects.

Responsible for many user-friendly options added to the SPACE 2000. Changed reporting tool to XML based Active Reports and created new SPACE reports.

Created Web based SPACE upgrading system (SPACE Upgrade Center) using ASP and COM technology.

Created and enhanced other Web based projects such as IT change request (ITR), On-line SPACE Registration (OSR), Business Object Access Request (BOAR), On-Line Customer Service (OCS) and etc. using .NET technology, Web Services, VB.NET and C#.

Participated in creation of proper business requirements and heavy unit testing (Silk Test) utilizing extensive knowledge of business processes.

1997 - 2000 Esquire Communications Inc. Norcross, GA

Senior Programmer/Analyst

Participate in design, development and deployment of Esquire Business System (EBS), written in VB 6, SQL Server 7.0 and utilizing Active X component technologies. The system is based on n-tier technology consisting of database layer, business objects, client objects and GUI. Develop middle–tier objects, various user controls and forms for EBS.

Participate in database design and development of stored procedures foundation for the system utilizing ADO 2.0/2.1, MS Access, ErWin, Rational Rose and Visual Source Safe methodologies.

Developed and enhanced Interactive Learning System written using ASP, VB Script, Java Script and XML. This system utilizes N-tier methodology using COM objects, MTS and MS SQL Server.

Education

State Polytechnic University, Tashkent, USSR

MS in Computer Science



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