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Active Directory Customer Service

Location:
Houston, Texas, United States
Posted:
November 26, 2018

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Resume:

GUILLERMO A. GARRIDO GARCÍA

***** ******** #*** – Houston TX 77043

Phone: 713-***-****

mail: ac7spm@r.postjobfree.com

CURRICULUM VITAE

SUMMARY

Professional with important and consistent IT experience. Leadership skills with teams

Multidisciplinary and experienced in coordination and direction in situations that demand

Effort and under pressure, Oriented to work by objectives and trained to face situations

Of challenge and improvement. Benefits for improvement and constant learning, in addition to

Clear professional vision for the future. Used to work as a team and under institutional policies.

I. PERSONAL DATA:

Date of Birth February 16, 1980

Age: 38 years

D.N.I. : 40759353

Nationality: Peruvian

Marital status Married

II) .- SUPERIOR STUDIES:

SUPERIOR: FACULTY OF INDUSTRIAL ENGINEERING AND SYSTEMS

PROFESSIONAL SCHOOL OF SYSTEMS ENGINEERING

NATIONAL UNIVERSITY OF CALLAO

(2001 to 2007)

III) .- OTHER STUDIES:

CCNA - CISCO MODULO I: INSTITUTO SAN IGNACIO DE LOYOLA (ISIL) Currently taking it

LINUX ENTERPRISE SERVER: TEDUCA INSTITUTE

April 2011

LINUX- SECURITY IN NETWORKS: UNIVERSIDAD NACIONAL DE INGENIERIA

School of System

February 2010

MICROSOFT OFFICE XP: INSTITUTO SUPERIOR TECNOLOGICO "COMPUTRONIC"

December 2002 to January 2003

COMPUTING: INSTITUTO SUPERIOR TECNOLOGICO "COMPUTRONIC TECH"

Assembly and repair of computers

February 2003

ENGLISH: PRIVATE TECHNOLOGICAL SUPERIOR INSTITUTE

EUROIDIOMAS

JANUARY 2018 (Currently Studying)

KNOWLEDGE

OFFICE 2000, 2003,200*-****-****

Windows 98/2000 / XP / Vista / Windows7 / wserver2003 / wserver2008 / wserver 2012

Internet 8.0., 7.0 and email Outlook 97.2000, XP, 2003,2007, Lottus

AIX, Linux, MAC

Active Directory

Advanced knowledge of Windows XP, Vista, Windows 7

Add users to the domain

Access configuration via wireless.

Configuring network printers

Remote Access (Vnc, TeamViewer, PcAnywhere, Logmein, putty)

IV) .- COURSES AND CONFERENCES:

X NATIONAL CONGRESS OF STUDENTS OF SYSTEMS ENGINEERING

Held from August 19 to 24, 2002 in the city of Huancayo

WIRED CONFERENCE AND LINUX NETWORK CONFIGURATION

Performed in the Auditorium of the EPIIS Faculty of the National University of Callao

Networker 8.2 training course conducted by the company K-Storage

Training course for Unix operating systems - IBM Campus, La Molina

Hitachi Storage Training Course - Banco BCP Headquarters, Chorrillos

AS400 training course - IBM Campus, La Molina

Cruso de Capacitación SAP - Campus IBM, La Molina

Training course Backups by TSM - Campus IBM, La Molina

V) .- WORK EXPERIENCE:

COMPANY: IBM DEL PERÚ (March 2013 - Currently)

Backup IT Specialist

* Installation and configuration of server and clients Networker (legato EMC)

* Installation and configuration of backup server Networker

* Backup platform management

* Library management TS4500, SL2400, SL500, TS3200

* Installation and configuration of NMDA clients for Bds in linux and AIX.

* Installation and configuration of networker clients for windows clients

* Installation and configuration of backups for BD SQL clients

* Monitoring of backups by GUI and CLI Networker.

* Restore of backups

* Cloning of backed data.

* Installation and configuration of storage node.

* Installation and configuration of VMWARE backups

* Installation and configuration of proxy networker for VMWare.

* Backup management by DDBoost

* Configuration of backup groups

* Installation and configuration of physical libraries for backup

* Backup configuration for SAP clients in NMSAP module

* Creation and configuration of pools for backup (Daily, Weekly and Monthly)

* Relaunch of backup by GUI and CLI.

* Backup of VMWARE backup

* Debug file system backups.

* Installation and configuration data domain DD4200, DD4500

System operator

* Execution of backups on windows, as400, aix-linux systems, according to established policies.

* Monitoring of backups

* Initialization of tapes for backups

* Conduct a general review of infrastructure in the data center

* Generation of backup reports

* Generation and incidence report.

* Deactivation and activation of SAP services.

* Backup validation Scheduled by db13 in SAP.

* Sending SAP Messages to users indicating the time of execution of backups according to established policy.

* TSM client installation and configuration

* Backups TSM Administration

* Backups Netbackup Administration

COMPANY: SISCARDPERU SAC (October 2011 - March 2013)

* Infrastructure management and network security

* installation and configuration of IBM system servers x3635 m3, x3200 m3

* Mikrotik X2AH 1100 Router Board Computer Management (Firewall, DstNat, VPN, Webproxy, DHCP, ARP, Query, DMZ)

* Server Administration Windows 2003, 2008

* Network Management in Windows XP / 7/10

* Data center administration

* Configuration of raid disk arrays

- Creation and user permissions through active directory

- Group policies in active directory

- Access Policies on Network folders

- Access Policies on Network printers

* Coordination with suppliers for issues of control and handling of guarantees

* Structured cabling category 5 and 6

* Enabling network points

*Installation and configuration of equipment

- Equipment in the domain

- Formatting of equipment

- Profile configuration

* Server backups, file server and user profiles

COMPANY: Grupo Coopsol S.A. (February 2011 - July 2011)

Technical support

* Attention to users of all Coopsol Group headquarters

*Installation and configuration of equipment

- Equipment in the domain

- Formatting of equipment

- Profile configuration

- Creation and user permissions through active directory

- Access Policies on Network folders

- Access Policies on Network printers

- Remote access

- Group policies in active directory

- Configuration of network printers

* Preventive and corrective maintenance of computers

* Support, maintenance and repair of computer equipment at hardware and software level.

* Structured cabling category 5 and 6

* Enabling network points

* Installation and advanced support of Office 2003/2007 applications and utilities.

* Access configuration via Wireless

* Server Backup

* Backup of user profiles

* Mail account settings

* Coordination with suppliers for issues of control and handling of guarantees

* Participation in the implementation of the company's new data center

* Remote Way Attention (vnc, teamviewer, logmein, Pcanywhere)

* Control and inventory of the computer equipment of the company

* Coordination with logistics to perform the acquisition of computer equipment as required by users and the systems area.

COMPANY: OBRAS DE INGENIERIA S.A. - OBRAINSA (April 2010 - November 2010)

* Network assistant and technical support on site

* Control and inventory of the computer equipment of the company.

* Monitoring of servers

* Server Backup

* Maintenance of computer equipment

* Technical support and support to the areas with respect to hardware and software to solve the problems that arise in the users in the daily work.

* Installation and configuration of Office Software (office2003, 2007)

* Outlook Exchange mail settings

* Installation and Preventive and Corrective Maintenance of Technology Equipment.

* Support to users with connectivity problems, installation and support of base software, operating systems, antivirus, Email.

* Verification of network traffic.

* Coordination with the Applications and Infrastructure Analyst for localized support activities.

project department

* Coordination with sub contract for the installation of repeater antennas

* Supervision of structure construction for satellite link

* Coordination with suppliers for satellite link assembly in new camps

* Installation of data server cabinet in new camps

COMPANY: GLOBAL SALES SOLUTIONS - GRUPO GSS (October 2008 - May 2010)

- Technology Department

* Configuration and installation of programs (Altitude, STC, Avaya)

* Installation of citrix applications

* Installation and configuration of office tools (Office 2003, Office 2007)

* Creation of users in the active directory

* Permissions to users for access to folders

* Installation and configuration Operating System

* Applicant for user registration in TME applications (Telefónica Móviles España)

* Support for mobile telephone service operators in Spain in various management applications (Atos, Davox, Baco, Core).

* Report and record of incidence with TME applications to helpdesk personnel in Spain.

* Responsible for the request for reset, download, registration and modification of TME user profiles.

* Avaya callmaster configuration.

* PC cloning from images (Gost server)

* Communication link monitoring Perù - Spain

* User support oriented to the level of installation of programs used, maintenance at the detective, corrective, implementation level.

* Configuration of user profiles.

* Configuration of network printing for users with their own network accounts.

* Videoconference configuration

* Connection and wireless configuration.

* Unlock network accounts

* Procedures unlock user access to citrix applications

* Inventory of computer equipment.

* Assistance to the company's user remotely and in person

COMPANY: TECHNOLOGICAL ALTERNATIVE (May 2008 - October 2008)

* Help desk for users of the Falabella corporation Attention to incidents and requirements, define the problem and solve it remotely

* Install and configure programs in general, NT Accounts, Exchange, Outlook.

COMPANY: INEXXO (January 2008 - May 2008)

* Head of User Support - Information Systems

* Attention and generation of incidents and manual and web requirements

* Analysis of the functionalities of the Atis AC (commercial) and Gestel (plant) systems.

* Analysis of functional incidents of the systems Atis CO, Fenix, Finnesse, Mobiles, SAP, GESCAB, Gestel, Omega and other Web systems

* Verification in the accesses and permissions at the accounts and folders level, unblocks, password changes in the different systems and network and mail accounts

* Support in the verification of problems presented in the network, servers, links, connectivity, vpn connections.

* Handling of the AS400 mobile systems, support for the maintenance of print queues, orders with error

* Configurations and support for problems related to Lotus Notes, Support Local and Network printers

Head of Support for Users Telefónica Empresas S.A.

* Support for Grupo Romero, Sedapal, Banco del Trabajo, Via bcp.

* Tools used: Aranda, VNC, Altiris, NetMeeting Windows 2003, 2000, 98, 95, Novell, Exchange, Outlook, Lotus Notes (Support Level -Installation, Configuration)

* Install and configure programs in general, Lotus Notes, NT Accounts, Exchange, Outlook.

COMPANY: TELEATENTO DEL PERU S.A.C. (June 2006 - January 2008)

Speedy Technical Support

* Technical Support Advisor

* Customer service specialist, contact-center in customer service, telemanagement (commercial) and breakdowns:

* Configuration of Internet Connection through USB Modems.

* Configuration of Internet Connection through modems and Router.

* Support for Hardware Configuration and Computer Networks.

* Configuration of Connections with Speedy Business.

* Remote connection to final customers of Telefónica DR. SPEEDY, solution,

* Installation and configuration of operating systems, software and diverse applications

COMPANY: EBANO SOLUCIONES (January 2006 - June 2006)

* Web hosting administrator (hosting)

* Configuration of email accounts with own domain

* Domain registration

VI) .- REFERENCES:

Carlos Miranda Basauri

Manager of Technology Dept. GSS Group

Mobile: +511*********

Sandra Eyzaguirre

Management Assistant Grupo Coopsol

Telef. 4223344

Milagros Gaslac

HR Assistant Grupo Coopsol

Telef. +511*******

Alexander Valverde

IT Supervisor Obrainsa

Telef. +511***-****

Admer Saavedra

Head of HR Obrainsa

Mobile: +511*********

Beatriz Bravo Goycochea

Supervisor Speedy Configurations Area

Telef. 3116400 annex: 5122

Boris Vera Morí

Supervisor Speedy

Speedy Configurations Area

Telef. 3116400 annex: 5122

Steve Toyco

Team leader - IBM Backups

Telef. +511***-***-***

Hector Polo

Team leader – IBM Backups

Mobile: +511*********

IMMEDIATE AVAILABILITY



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