Customer Service Data Entry

Ashley Brown

Montgomery, AL ***** 334-***-**** *******.******@*****.***

Education

BACHELORS IN PROGRESS ONLINE CAMPUS – COLORADO TECHNICAL UNIVERSITY

Major: B.S in Business Administration

DIPLOMA MAY 2007 SHAW HIGH SCHOOL

High School Diploma

Experience

HEAD HOUSKEEPER HOMETOWNE SUITES APRIL 2016 - PRESENT

To ensure the efficient and effective running of the Housekeeping Department

To ensure the hotel bedrooms and public areas are maintained to a high standard of cleanliness, in line with Company standards

To supervise, train and motivate team to achieve Company Standards, and to comply with relevant legislation

To ensure that all public areas are clean and welcoming to guests always

To ensure the cleanliness and checking of guests’ accommodation is carried out efficiently

CSR TICKETBISCUIT APRIL 2013 – APRIL 2016

Provide superior, quality customer service in an inbound/outbound call center

Performed some escalation duties

Assist ticket buyers with general queries and ticket sales for music, comedy, tourist rail, dance, and sporting events

Quality data entry of ticket sales

Pay strong attention to detail with ability to multi-task and problem solve

Provide excellent written and oral communication

FINANCIAL CARE SPECIALIST SPRINT JULY 2008 – MARCH 2012

Answered customer calls in a call center environment

Provided customer service

Processed payments

Made payment arrangements

Utilized Windows and Citrix System

Performed several customer care tasks

Made outbound and received inbound calls from customers with escalated issues

Respond to emails

Managed customer call back list

References Available Upon Request

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