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Customer Service Sales

Hollywood, Florida, United States
November 25, 2018

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RONALD D. STEWART Mobile: 954-***-****


Resourceful Manager with over 20 years progressive experience optimizing results in various industries by maximizing operating productivity, efficiency, quality, supply chain management, through innovative management techniques. Able to quickly understand complex concepts, identify, and solve problems, turn ideas into logical strategies, and implement systems that optimize productivity and increase customer satisfaction. Organized, self-motivated, with excellent written, oral, and interpersonal communication skills. Successful in attracting, motivating, coaching, developing, and building individuals and dynamic teams.


Lean/Six Sigma Green Belt

Supply Chain Management / Purchasing


Project/Product Development

Process Management & Improvement

P&L Financial Management


Strategic Planning

Warehousing / Distribution


MEDNAX – Sunrise, FL

Enterprise Procurement Manager 2018

Leader for companywide Enterprise for purchasing, negotiating contracts and management thereof, for the delivery of functions that encompass all aspects of the organization. Drafting and negotiating vendor agreements and key contractual terms. Review and negotiation of Master Business Agreements, General Services Agreements, SAAS and other IT related, and assist Compliance with BAA and compliance language. Creating, maintaining, and updating PO Terms and Conditions, template agreements, schedules, SOW’s and exhibits to minimize risks and save cost.

Negotiated and saved 35% over 75 contracts with over $15million saved.

Streamline procurement process to eliminate and reduce throughput time by over 12%

Supervise department of 4 Purchasing Analyst

MWI Corporation - Deerfield Beach, FL

General Manager 2015 to 2018

Provide on-going direction and leadership for Manufacturing Operations, Supply Chain Management, Purchasing/Inventory Control, Logistics, Testing, Maintenance, Human Resources, IT, Quality Control and overall process management and organizational improvement.

Implemented production control process, system, and scheduling that encompasses full production scheduling, tracking, department, and functional accountability which aided in improving and sustaining OTD from <15% to sustaining 98%+ in less than 9 months.

Restructure and reorganization to obtain significant improvement in communications, accountability, responsibility along with the optimizing high team performance.

Production schedule and production meetings implemented for all departments to make informed decisions regarding production and operational requirements.

Provided leadership for improved productivities, efficiencies, and improvement in quality while reducing OT hours averaging over 1,200 hours per month to zero in six months.

Established and implemented hiring and interviewing process retraining all staff to optimize new hires at all levels.

Updated and redeployed Safety, Wellness, and Waste Management Disposal Handbook across MWI.

Developed 3 to 5-year strategic plan encompassing operations and individual departmental goals and objectives utilizing 6 disciplines of business approach focused on manufacturing, human resources, quality, IT, customer satisfaction, and world class image and activities.

Achieved 10 Key Measurement and KPI’s with accountability throughout organization.

Deployed new labor tracking process improving reporting of labor accuracy from 60% to over 95%, daily reported.

Eliminated all temporary associates while increasing production and ship out goals.


General Manager 2011 to 2015

Provide direction and leadership including, daily warehousing and distribution, supply chain and distributor management, coordination management, on-going process management and improvement, and business development for bariatric vitamin company in healthcare industry.

Successfully reduced vendor cost by 25%, inventory by 18% and reduced order cycle time 33%.

Implemented sales and marketing plan with tracking reports from daily operations activity that improved forecasting while decreasing inventory 25% through just-in-time management.

Increased distributor sales by 20% through improved availability and cataloging of products.

Reorganized customer service and implemented training and process improvements which increased daily sales by 18%

Coordinate and attend trade show patient and industry events and implemented new website while increasing sales.

Vertically integrated and eliminated 3rd party fulfillment and coordination warehouse reducing expenses by 75% and improving order errors from average of 15+ per month to less than 2 per month.


General Manager 2008 to 2010

Leadership for marine aluminum window and door manufacture including responsibilities for manufacturing, supply chain management and materials management, accounting, engineering, customer service and sales.

Managed thru downturn with a monthly drop in sales to maintain highest level of productivity, efficiency, delivery, and quality while improving customer service to meet or exceed customer requirements.

Cut operational losses 90% to sustain on-going operations of organization

Improved lead times – Production Orders 8 – 10 weeks to 4 weeks, Custom Orders 14 – 16 weeks to 6 weeks

On Time Delivery improved from product average of 16% to 91%.

Promoted to General Manager, and performed all management functions while doubling sales in six months.


Director of Logistics 2006 to 2007

Aircraft MRO supply chain and purchasing leadership for approx. 35 associates in the purchasing, stores, shipping and receiving departments, providing services for major commercial and private airlines.

Implemented cycle counting, inventory management, and cataloging programs for traceability and accuracy of aircraft parts.

Improved inventory turns by leveraging slow moving inventory through sales initiatives.

Established new processes and procedures for stock room and purchasing to improve flow and throughput of product.

Implemented Lean and Six-Sigma principles within receiving and purchasing area with results improving delays from average of 25 days to less than 3 hours.

Additional Career Achievements:

Started-up facility with first year profitability exceeding income target by 18%.

Negotiated and deployed several key supply chain activities leading to 18% cost reduction and on time delivery increased by 20% and maintained at 100%.

Directed record sales and profits of 58-year company history through numerous initiatives such as improving utilization, reducing waste, and improving quality, right-sizing overall workforce, while offsetting over $300,000 of price increases from suppliers.

Obtained QS9000 registration in 14 months from start-up as a tier two supplier.

Right-sized work force by reducing 45% while sales increased 14% over same time without asset investment and reducing inventory $1 million.

Improved thru-put product cycle 44% from 45-day average cycle time to 25 days, with most orders under 15 days.

Directed quality organization through successful QS9000 certification audit, two Pratt & Whitney Aerospace audits and several customer audits. Also developed & implemented supplier evaluation & performance system.

Develop and implement 40-hour training program for hourly associates.

Reduced raw/finished goods inventory to three days on-hand from a projected 20 days on-hand with 100% OTD.

As a tier two auto supplier achieved QS9000 third party registration in 14 months from start-up.

In five months reduced backlog/past due on brake assembly line from 11,000 units past due to less than 300.

Increased sales backlog from average of $750K to over $1.9mm by increasing product and market share of all products through improved cataloging and sales of service and repair station components.


(MBA) Master Business Administration - Bowling Green University, Bowling Green, OH

(BSMET) Bachelor of Science Mechanical Engineering Technology - Purdue University, Ft. Wayne, IN

(AASD) Associates Machine Design - Tri-State University, Angola, IN


Two U.S. Patents.

Selected to Presidents Club with Honors, 1st time in organization history for associate with one year of service.

Nominated for Quality Supplier of the year award from Dana Corporation, Parish Light Vehicle in first year of operations.

Received Excellence in Manufacturing Award for State of Georgia. First time for local community to receive.

Developed program that received 3rd place award in State of Georgia for Clean & Beautiful Environmental plant.

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