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Customer Service Representative

Houston, Texas, United States
November 25, 2018

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Jorge DeNeira

***** ******* ***** ***** # ***

Houston, Texas 77082

Hone 346-***-**** Cell 832-***-**** E-Mail:

EDUCATION: Robert E. Lee High School, Houston Texas (1982)

Houston Community College (Part-time from Fall ‘82 to Spring ’86.

Montgomery College, Rockville MD (Part-time from Fall ’88 to Fall ’91.

San Antonio College, San Antonio TX (Part-time from Fall ’93 to Fall ’98.)

SKILLS: Computer Programs:

Spreadsheet: Lotus 123, Quattro Pro, Excel.

Word Processing: WordPerfect, Microsoft Word. Database: Microsoft Access. E-Mail Client & PIM: Microsoft Outlook, Mozilla Thunderbird.

Imaging: Adobe Photoshop, Corel Photo Paint

Bilingual: English/Spanish (i.e., read, write, translate and interpret).

TEMP EXPERIENCE: In Houston I have done assorted Customer Service jobs through Lane Staffing for Metro,as well as assorted jobs for Office Team and Health Help. From 4/11/2011 to present, on and off, no exact dates available but can be verified.

Cyracom, 5959 Corporate Drive # 1600, Houston Texas 77036

Phone: 713-***-**** Position: English and Spanish Over the Phone Interpretor.

From: 7/28/2014 to 3/9/2018 Supervisor: Emma Contreras

Position servicing business to business interpreting for firms and their clients, interpreted for hospitals, 911, insurance companies, banks and utilities.

Sutherland Global Services, 5959 Corporate Drive # 3000, Houston Texas 77036

Phone: 713-***-****

From: 2/30/2014 to 7/25/2014 Supervisor: Isiah Washington Position: Technical Support Consultant and Customer Service Representative.

Position servicing customers of AT&T / Digital Life Home Security, service, troubleshooting and repair dispatch and billing.

I Drive Safely LLC, 7324 Southwest Freeway Arena Plaza, Suite 1900. Houston, TX 77074

Phone: 800-***-**** Position: Bilingual Customer Service Representative

From: 4/2/2013 to 7/3/2013 Supervisor: Louis Renteria

Position servicing online defensive driving,, driver’s education, driving record request customers, some selling of different driving courses for parent taught driver’s ed, adult driver’s ed, ticket dismissal, license points and insurance discounts.

LanceSoft / ACS, 9800 Centre Parkway, Houston, Texas 77036

Phone: 703-***-**** Position: Bilingual Customer Service Represenative

From: 1/18/2011 to 4/11/2011 Supervisor: Marlene Torres

Inbound roadside assistance calls with corresponding outbound calls to secure a provider for Roadside service and account initiation, updates, changes and termination on behalf of client Allstate Insurance Roadside Service and Allstate stand-alone roadside service account holders.

Apollo Group/University of Phoenix, 11451 Katy Freeway, Houston Texas 77079

Position: Student Resource Coordinator 713-***-****

From: 10/26/2006 to 4/26/2010 Supervisor: Nicci Jackson

Position servicing students with sign in and sign out from computer lab, scheduling learning team rooms, answering questions on classes and instructors, attendance entry and corrections, light troubleshooting of student workstation PCs, preparing classrooms and equipment for the day, dealt with supplies distribution for staff, setting up display monitors for classes labs and school events, summoning enrollment, academic and finance counselors for the students on request.

Staffmark / Chasecom, 6200 Savoy, Houston, Texas 77036. Phone: 713-***-****

Position: Team Midwest Alternate Channel Sales Support

From: 9/2/2005 to 1/26/2006 Supervisor: Andre Crawford

Liason position between SBC and affiliated Telecomunications Resellers providing assistance with product price quotes for initial proposals, drawing up agreements for different types of commercial internet access, data and phone networks and phone service.


Mary Rodriguez

301 Wilcrest Drive, Houston Texas 77042

Cell: 832-***-****

Work: 713-***-****

Nicci Jackson

University of Phoenix

11451 Katy Freeway

Houston, Texas 77079


Ryan Short

University of Phoenix

16190 City Walk Drive

Houston, Texas 77478


Sebastian Attar

University of Phoenix

11451 Katy Freeway

Houston, Texas 77079


Jorge Barreto

5000 Bridgeharbor Court

Spring Texas 77379

Phone: 832-***-****

Diana Molina

3250 S Town Center Dr Unit 1057

Las Vegas NV 89135

Phone: 702-***-****

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