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Engineer Customer Service

Location:
Jeevan Nagar, Maharashtra, India
Salary:
As per Abouve
Posted:
November 25, 2018

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Resume:

CIRRICULAM VITAE

Dhareshwar S. Jagtap

Plot no. B25 Patil nagar,

Trimuthi chouk Nashik

Email id: ac7sdn@r.postjobfree.com

Contact number: 860-***-****

INTRODUCTION:

Total 8 Years experience in Hardware and Networking, Repairing lcd & led Monitor

I introduce myself as a young, confident, hardworking and always willing to be creative in my work and give maximum dedication towards my job and assure you to discharge my duties with the best of abilities. If I could be given an opportunity to serve in your esteemed organization where in I myself can have a better future and also be a part of your successful establishment

Summary

Responsible Printer Technician who is certified to work on printers by all of the major manufacturers. Adept at quickly diagnosing and solving problems giving customers printer maintenance advice and responding to emergency calls. Specializes in small to medium sized businesses.

Highlights

Certified in several software operating systems along with printer repair technology

Dedicated to delivering excellent customer service

Strong ability to develop a network of referrals with satisfied customers

Can work on a team or independently

Responsible worker who rarely takes unscheduled days off

Excellent communication abilities

Work Experience

Responsible for supervising and monitoring all in-house and field printer repair and maintenance work.

Responsible for personally responding to printer repair calls from larger clients.

Assisted in planning and administering installations of several printers into a single location.

Part of a two-person team who was assigned all of the high priority small and medium-sized business repair calls.

Awarded by management for being responsible for building a large network of referring customers.

Assisted in developing marketing materials that would be taken out on repair calls and given to clients.

Assisted in answering regularly scheduled service and maintenance calls for repeat customers.

Assisted in going to customer sites and training customer employees on printer maintenance techniques.

Worked for CALLNSOLVE PVT LTD, Bangalore for a period of 30th April 2007 to 31th March 2010.

Working as a Senior Desktop engineer.

Leading 6 people team for overall company Technical and Desktop trouble shooting.

Taking care of OS Problems, Display Problems, System Power Problem, and Networking Problems,

ROLE

Managing Business Development Skills

Responsible for Assembling & maintaining desktop Computer & LCD, LED Monitor

Installing application software

Trouble shooting of desktop computer lcd & led Monitor

Configuring and managing local area network (Work group structure and domain structure)

Installing different types of printer and configuring and trouble shooting (local area network)

Trouble shooting in local area network

Worked for NILVIK Traders, NASIK (HCL Authorized Service center) for period of 1st April 2010 to 30th September 2011

TECHNICAL ROLE:-

Maintain HP, WEP, SAMSUNG, EPSON, CANNON, KYOCERA, RICOH printers and repair

Resolve Laptop related Problems

Supporting to technical problems in lead team

Managing to 7 people team

Handling Desktop related Problems

Repairing all laser Printer, Inkjet Printers, Dot matrix Printers

Worked for GROWMORE COMPUTER SERVICES, GHATKOPAR (SAMSUNG, H P, and WIPRO Authorized Service center) for period of 1st October 2011 to 30th June 2012.

Post as a TEAM LEADER

Managing to all AMC Calls

Managing to all Printers calls

Supporting to all engineer technical and major problems about printers and desktop.

Managing L&T COMPANY, GRANT HYAT, GOJREJ BOYCE LTD, GOJREJ INFOTECH LTD.

Maintain all network Systems.

Worked for REDINGTON INDIA LTD. Shivaji Nagar (TOSHIBA, H P, Fujitsu Authorized Service center ) For period of 2st July 2012 to 28th feb 2014

Post as a Sr. Technical Support Engineer. (TEAM LEADER)

Handling 72 locations of Venkys India Ltd

Managing team of 12 People as a team leader

Maintain to all Brands Printers & Desktop calls

Supporting all engineer technical and major problems about printers and desktop,

All software installation

Trouble shooting of Desktop, Laptop, Printers & LCD, Led Monitors

Installing different types Printer and configuring and trouble shouting (Local Printer and Network Printer

Repairing DMP Printers, Line Printers, Laser Printers, Desktop, Laptop, LCD, LED Monitor

LAN issue, LAN Network Problems,

Handling to All remote location Calls

Online technical support remote location call

Worked for WeP Solution Ltd. Narayan Peth, Pune. For period of 3st March 2014 to 31th May 2015

Looking Maharashtra Region Printer call with ASP (Authorized Service Partner)

Handling Kyocera, Sharp, HP, Samsung Printer Service.

Kyocera 1118, 1320, 1030, Task alfa181, 300i, 1135 MFP, 1125 FP, 2560, 6525, 6025,1930 1010. Kyocera 9530 with document finisher D710.

Sharp ARM 160, ARM 207, ARM200.

Working with CANNON PVT LTD Nasik Period of 13st June 2016 to Till

Supporting warranty calls and out off warranty calls.

Looking G 1000, G2000, G2010, G3000,G3010, G4000, G4010, LBP2900, MF232W,

MF244DW, MF 3010, MF4750, Resolving printer problems.

EDUCATIONAL QUALIFICATION:

Sr. no

Name of Board

Education

Year of Passing

Class

Parentage

1

NASIK

S.S.C

1999-2000

1STClass

64.66

2

NASIK

H.S.C

2001-2002

1ST Class

67.63

3

N.M.U

B.COM

2007-2008

2ND Class

52.00

5

PUNE

M.S.C.I.T

2007-2008

1st class

70.00

MY PERSONAL DATA:

Name : Dhareshwar Sudam Jagtap

Father’s name : Sudhambhai J

Nationality : Indian

Date of Birth : 08 March 1983

Sex : Male

Marital Status : Married

Languages Known : English, Hindi

DECLARATION:

I hereby, declare that the given information in this application is true and correct to best of my knowledge.

Date: Yours

Place: Nasik Dhareshwar S.J



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