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Customer Service Technician

Location:
Alexandria, Virginia, United States
Salary:
65,000
Posted:
November 27, 2018

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Resume:

Information Technology Network Administrator

Technically talented, accomplished, and results-oriented IT Networking Analyst with demonstrated success with a broad-based knowledge of supporting hardware systems with an emphasis on network topology. Dedicated professional reputation for delivering innovative network technology solutions in a timely manner, and in accordance with the required specifications. Extremely effective in working with clients to convey complex technical issues to end users and technical staff members. Willing to learn in a fast paced work environment.

CORE COMPETENCIES

- Cable Installation

- Project Management

- Performance Monitoring

- SCOM

- Diagnosis, Troubleshooting, & Repair

- Hardware Installation & Configuration

- Organizational Planning & Execution

-SQLDM

- Systems Analysis

- Customer Service

- Technical Support

-NOC Experience

Training & Certifications

Cisco Certified Network Associate (CCNA) - Security

Cisco Certified Network Associate (CCNA) - Routing & Switching,

Cisco Certified Entry Network Technician (CCENT)

PROFESSIONAL EXPERIENCE

Apex Systems/Inova May2017-Present

Network Hardware Technician (Closet Lead)

Played a key role in leading a dynamic group of technicians to migrate and convert departments of multi-campus health organizations successfully throughout the Northern Virginia Area. Efficiently communicated and coached my team to completing required tasks so remaining departments can sequentially perform their duties.Installed 3850 switches, 4507 switches, 4510 switches Installing Palo Alto Firewall 850, Cisco Router 4431, APC Smart-UPS 5000 230v, Patching RJ45 cat6 cables from patch panel to switches and 110 to 110 patch cables to 110 blocks. All in a fast paced detail oriented environment

CIRCULAR ONE, Arlington, VA Oct 2016-April 2017

Cabling Technician

Splice overhead, underground, or submarine multiple-conductor cables used in telephone and telegraph communication and electric-power transmission systems. Cut and peel lead sheath and insulation from newly installed cables and conductors preparatory to splicing.

Directly and primarily responsible for resolving highly escalated clientele with complex technical and information technology complications. Increased clientele service satisfaction by 10%.

Awarded by Cox Communications due to consecutively demonstrating company excellence by receiving optimum metrics

COX COMMUNICATIONS, Lorton, VA Jan 2013 – Oct 2016

Telecommunication Technician

Perform construction, maintenance, installation, and communications design. Collaborate with consulting, contractors, vendors, staff, and clientele. Inspect work during installation, modification, and maintenance stages. Perform engineering tasks within specialty, write reports, and attend meetings and conferences. ide on-site wireless network technical support and troubleshooting to internal and external consumers.

Directly and primarily responsible for resolving highly escalated clientele with complex technical and information technology complications. Increased clientele service satisfaction by 10%.

Awarded by Cox Communications due to consecutively demonstrating company excellence by receiving optimum metrics.

DIRECTV, Manassas, VA Aug 2006-Jan 2013

Lead Technician

Troubleshooting and resolution of complicated technical issues related to internal and external cable systems. Provide support for the installation, configuration and shipment of the switches and routers. Accountable for the preparing and maintenance of the log troubleshooting notes and network trouble tickets. Inventory and material management. Professional installation of satellite dishes and cable boxes in residential and commercial environments. Performed needed tests on wirings and cables to identity and resolve complex problems.

Directly responsible for resolving technical complications for high – end clientele and large accounts.

Awarded by DirecTV due to consecutively demonstrating company excellence by receiving optimum metrics.

Education

Alexandria, VA 22302

C: 571-***-****

ac7s6l@r.postjobfree.com

Northern Virginia Community College

CCNA Course Completed

Centreville High School

Diploma: General Studies (High School Diploma)

Woodland Job Corp, Laurel, MD

Certificate: Electronics Systems Technician (EST)



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