A versatile Cisco network professional with a strong emphasis in configuration of routers and switches. Adept at network upgrades, user support, troubleshooting, and database management. Knowledgeable in desktop engineering, network administration, and server management. Adaptable in learning new technology while being successful in both self-directed and team settings. Prepared to travel to client location to as needed.
Network Management: Hewlett Packard Network Automation, Hewlett Packard Service Manager, VeraSMART, Remedy.
Operating systems: Windows Desktop 7, 8, and 10. Windows Server 2003 and 2008.
Software: Microsoft Office, Microsoft Visio, Skype, Jaber.
Routing Protocols: RIPv1, RIPv2, and EIGRP.
LAN technologies: Ethernet, Fast Ethernet, and Gigabit Ethernet.
WAN technologies: Frame Relay.
System Engineer Technology Consultant
Cerner Corporation, Kansas City, MO November 2017 – August 2018
Responsible for remote installation and technical support of Cerner and third-party licensed software.
Responsible for remote back-end and front-end configuration of the Cerner 724 Down Time Viewer solution for new and existing clients.
Consult regularly with the client on project status, technical issues, and training pertaining to 724 Down Time Viewer via email, WebEx, and site visits.
Respond to system alerts in a timely manner.
Junior IT Technician
Mainline Information Systems, Atlanta, Ga May 2017 – October 2017
Created an infrastructure equipment locating system for over 2700 pieces of Cisco equipment.
Supported project managers and network engineers for plant remediation projects and internal projects.
Shipped infrastructure equipment to company locations throughout the United States and Canada.
Perform configurations for Cisco routers and switches for client network.
Overseen mechanical operations of the headquarter data center.
Maintained accountability of infrastructure assets located at local QTS data centers.
Responsible for weekly updates of the status of infrastructure equipment.
Co-Op/Intern IT Network Project
Norfolk Southern Railway, Atlanta, GA September 2016 – December 2016
Provided network data and voice support to multiple network projects.
Assisted in performing routine Cisco network maintenance of routers, switches, and ASA firewalls.
Responsible for updating spreadsheets for new routers and switches.
Responsible for creating a weekly data sheet of router and switches that did not meet network system standards.
Worked closely with network engineers in the data center testing and troubleshooting routers and switches for redeployment to the network.
Responded to work orders request using HP Automation Network.
US Army, Fort Riley, KS November 2009 - November 2012
Provided desktop administration for 4 desktop computers that allowed the users to perform their daily work assignments. Perform daily backup of system database.
Performed troubleshooting on unit desktop computer and network equipment.
Configure Windows 2003 and 2008 Sever setup for the unit users and network equipment.
Conducted inventory verification of network equipment.
Network & Communication Management; Cisco Networking Fundamentals
DeVry University Decatur, GA Bachelor Degree
Dean List 2013-2014 GPA 3.48/4.0 December 2015
Cisco CCENT/ICND1 (100-105) Certificate of Completion
Udemy.com June 2018
Critical Infrastructure Protection Certificate of Completion
US Department of Homeland Security May 2017
Learn SAP Course – Online Beginner Training Certificate of Completion
Udemy.com December 2016