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Manager Customer Service

Milton, ON, Canada
November 27, 2018

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*** ***** ****, ******, ** L*T *V7 647-***-****


With over 10+ years of experience in Publishing and Medical communications industry.

Excelled in managing multiple projects concurrently with strong attention to detail, problem solving and follow-through. Area of expertise include Customer service, Account and Project management.


Business Manager (June 2005-July 2015)


Successfully managed sales and marketing of MIMS, Asia-Pacific's top medical drug reference (print and online format,

One of the biggest sales contributor of 2012. Achieved a 31% growth from 2011 by acquiring new advertisers and upgrading existing content marketing businesses.

Developed materials for Pharmaceutical companies (Baxter, Wyeth and AstraZeneca) such as newsletters, detailing aids in print and electronic formats and other general marketing content development.

Exceeded customer expectations by collaborating with editors and graphic designers, proofreading material before submitting to clients, coordinating with printer to confirm timely submission of projects.

Associate Marketing Services Manager (January 2004-June 2005)

United Laboratories, Inc. (

Launched and spearheaded direct to consumer marketing initiatives for nutritional brands, Hi-Nulac (Mommy’s Day Out), and Enervon Prime (Health check) resulting to brand awareness and trial.

Supply Chain Planning Coordinator (July 2000-January 2004)

United Laboratories, Inc. (

Monitored and managed Unilab nutritional inventories by forecasting sales and production levels resulting to a decrease in out of stock issues.

Territory Manager (June 1998-July 2000)

United Laboratories, Inc. (

Promoted Unilab nutritional products, Mylac and Hi-Nulac to Pediatricians and Healthcare professionals.


Marketing Diploma Program (2009)

Ateneo de Manila University-Graduate School of Business

Bachelor of Science in Medical Technology (1997)

Far Eastern University, Philippines


Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)

Business writing

General office procedures

Editing and proofreading

Creative workflow management

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